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“The ENT. team made it ever harder for us to say goodbye.” 5 of 5 bubbles
Review of Now Amber Puerto Vallarta

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Now Amber Puerto Vallarta
Ranked #17 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Vancouver, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The ENT. team made it ever harder for us to say goodbye.”
5 of 5 bubbles Reviewed 3 July 2014

My friend and i just came back from a short trip to PV. Since this is our first time in Mexico, we were so lucky to have booked this hotel. We simply couldn't believe the professionalism and energy of the staff. Everyone was beyond friendly and fun.
Special thanks to the Entertainment team!! Especially Jesus, I have never met anyone so genuine and multi-talented. There is simply nothing this man can't do! His amazing attitude and enthusiasm was brighter than the blazing sun of Mexico. Jesus! You're the best! You truly made us feel at home.
Rafael was also one of the sweetest guy ever. His bright and charming smile and up-lifting personality was nothing but a cherry on top to our trip. He was very attentive during all the activities and we always looked forward to seeing his big smily face all the time! It's contagious! :)
Irma simply hosted the best water aerobic class! We never failed to get the best workout with Irma leading the classes. Super fun. Truly a strong lady full of energy!
And last and not least, Ricardo...what a guy! This man defiantly knows how to charm a lady! Ricardo was fun and lively and he never failed to make us laugh and feel special.

Overall, our stay was simply beyond amazing. The staff definitely made it ever harder for us to say goodbye. We only came back from our trip yesterday and I miss it so much already. I will most definitely stay at Now Amber again!!!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Silky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,620 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,007)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Charles, Missouri
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

My family and I stayed at Now Amber from June 9-16. My children are 16 and 20. There was something to do for every single one of us from morning til bedtime. We had adjoining rooms on the 5th floor and both rooms were spectacular with gorgeous views.
The staff was so accommodating. Our every need and expectation was met. Rubi our housekeeper was very attentive to our requests. Everyone there was a delight.
It was our kids first all inclusive experience and it will be hard to top when they travel elsewhere.
The beach volleyball games were great. Young and old were out there playing together. It was a great opportunity to meet people from other countries and bond.
Normally, after 7 days we are all ready to come home. Not this time. I cried the morning we had to leave. Every day was perfect and all the activities were so fun to be a part of.
We look forward to coming back.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank LauraSchueddig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

My best friend and I decided to take a trip to celebrate our 40th birthdays. We had several resorts that we were looking at, but I am SO incredibly happy that we chose the Now Amber in Puerto Vallarta! It was a beautifullllll resort with gorgeous rooms (clean and well-kept), excellent food (5 different restaurants and unlimited and really good room service), and a beautiful resort with lots to do (we got massages, sang at a Karaoke night, watched the most beautiful sunset I've ever seen, drank delicious drinks at the pool, etc.....).

Everyone working at the resort was super helpful and friendly. We especially appreciated Rosa who greeted us every morning in the buffet (such a sweet girl and always so helpful), and Atef (he worked over in the Preferred building and talked with us about the Unlimited Vacation Club, which we were actually very curious to learn about - we DID end up purchasing the club membership so Atef was vital in this process :D).

The only downsides to this entire resort was that the floors were very slippery when they were wet (and they are often wet due to summer rain and swimmers walking through the lobbies) - I fell hard one day and my bruised knee is still looking quite ugly. The other downside is that they do let people come in to try and sell you things. Some goofy girl trying to sell clothing and diamonds (it was painful to have to listen to), and then vendors lining up the outside on the weekend. Part of going to an all-inclusive resort is to get away from exactly those kinds of things and I didn't like them being pushed in our faces.

Short of that, it was fabulous. I will definitely be going back to this resort again (although I would like to try their different locations!). It was the most relaxing, FUN vacation I have ever been on (bruised knee and all). :D

Room Tip: Upgrading to the Preferred Junior Suite was so worth it!
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

My Dad spoiled the entire family and took us all to Puerto Vallarta to celebrate his 70th birthday this year. We just got back from a week long stay at Now Amber and I miss it already! The property was beautiful and clean and we had a wonderful time. And we can't forget the food! We were never hungry and the food was delicious.

However, the best thing about our stay was the staff. We can't say enough good things about them. They all made our stay extra special especially:

Alfredo at the Pool - Thanks for being so attentive to our family every single day we sat at the pool for hours. We were never without drinks or food and he made sure we had everything we needed at all times.

Rosa at Carnival - You remembered our family every morning! Thank you for always greeting us with a smile and making sure we were able to sit together even though we all trickled in at different times.

And lastly, our most favorite staff member - Jesus with the Entertainment Team. From kayaking to water aerobics to karaoke, you really covered it all. Thank you for making our trip such a fun one! We know you worked extra hard since we'd see you every morning and through the evening entertainment but you always worked with a smile and always made us laugh. Thank you!

We've been home for less than 24 hours but we can't wait to go back again!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank KarlaMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Now Amber Puerto Vallarta, responded to this review, 2 July 2014
KarlaMurphy,

Thank you for your wonderful review. It makes us very happy to know that our staff, gourmet options, but most of all we are thrilled that we had the honor of celebrating your dad’s birthday.
Our staff is so delighted to ready your review and is anxiously awaiting the good news of your return. It was our sincere pleasure having all of you and look forward to welcoming you again in the near future.

Cordially,

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Dundee, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Pros: Awesome, clean property. Close to downtown (Malecon). Good service and great food! No reservations required for restaurants! No annoying bracelet to wear!
Cons: None!
I do recommend you take water shoes for walking along the beach because it's very rocky in some areas.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank mexprincess2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cornwall
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Got back from Now Amber 9pm last night..what can I say about the Now, brilliant ,great , one of the best hotels we have stayed at .we always go away mid June as our anniversary is during that period ,when we arrived we where allocated room1255 .when we found the room there was a banner across the door saying happy anniversary when we went in the bed was covered in rose petals the bath was full and again covered in rose petals there was also a bottle of champers, a lovely touch..Now the rest, the hotel and grounds where spotless people cleaning all the time ,room towels where changed every day bed linen every other day, every sun bed had a clean beach towel placed on it every day and if you needed any extra there was always plenty stacked in different places round the pool area, the food was excellent there was one buffet , the rest were alacarte so you had a good choice . the staff are great all very friendly and very helpful
I would place the hotel in the top 2 of all the hotels we have been to, fantastic holiday ... the first choice rep we had was great. a Mexican chap called Jorge ( sorry Jorge Mexico lost maybe next
time ) he was always very helpful, if you asked him something and he didn`t know he would find ought for you one of the best reps we have known .now for the warnings if you book trips with Thomson/first choice they say once you have paid that is the price ,what they don`t say before you book is that you have to get to the meeting point yourself, they all seem to start from the marina or Vallarta tours office , this can increase the cost by £10-12 pair trip per couple. it is cheaper to book with Vallarta tours themselves .but apart from that would go back to Puerta Vallarta again a beautiful town and area far nicer than Cancun side

Room Tip: all rooms are sea view but you can ask for a quite room and they will do their best . but just go an...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank sunfreakCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Our family of 4 (boys aged 18 and 14) spent 5 days here in the rainy season. We were lucky that it rained a total of 5 minutes the entire trip. Check in was Ok, it took us a few minutes to convince the sales Rep that we were not interested in the sales pitch, but she was very polite and not pushy at all.
This resort is new and very luxurious and beautiful. The rooms have terrific views with two glass doors that can open the whole wall onto your balcony. Beds are very comfortable and the bathroom is anazinge. There is a huge walk in shower and a separate jetted spa tub. The tub was big enough for two and took only about 3 minutes to fill which made a last minute bath really easy and convenient. The robes, slippers, and mini bar are also a nice touch.
Restaurants here are excellent. We do not eat processed od fast foods ever, and we loved the food here. Tamarindo was our favorite. The buffet was also great because of the vast variety. You could eat there every meal and never repeat foods if you chose. There was a grill set up at the pool everyday at lunch for another convenient spot to eat.
This resort had tons of things to keep you busy and even though we spent lots of time in the city, you could literally spend the entire vacation on the property if you wanted. Some things we did were ocean swimming, kayaking,lounging on the beach, bball in the pool, hanging out at the swim up bar, and seeing the evening shows.
Beach vendors are polite and convenient when you lose your sunglasses in the ocean.
Staff here cater to you and make you feel like your vacation really matters.
our opinion on people that complain about this resort is that they are simply cranky, regardless of the situation.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank amelia2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Now Amber Puerto Vallarta

Property: Now Amber Puerto Vallarta
Address: David Alfaro Sisqueiros 164 | Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 127 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Now Amber Puerto Vallarta 4.5*
Number of rooms: 327
Reservation Options:
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