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Reviewed 17 January 2018 via mobile

First day was great then it just faded off into the sunset. Food from room service sat outside our door for nine hours. Workers showed up unannounced to our room to change out our black out blinds with ladders and loud tools. Some random male worker walked into our room no knock and I was standing there half naked! We asked for maid service after being out of our room for 7 hours they said no problem so we headed back out to come back in a few hours to a dirty room. We called our concierge who assured us it was done totally strange To which she said there where no maids left. Staff blew up about 50 balloons and left them all over our room was was very cute but they never came back to take them away, and my wife has a latex allergy. Your really not getting anything great from this resort. Epic fail

Stayed: January 2018
7  Thank AllisonVerley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Econcierge at Now Amber Puerto Vallarta, responded to this reviewResponded 12 April 2018

Dear AllisonVerley,

Thank you for taking the time to write a review about your stay in our resort.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Please contact us directly at info.noapv@nowresorts.com to take care of your next reservation.

Cordially,
Daniela Flores
Econcierge

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Reviewed 13 January 2018 via mobile

We stayed at the Now Amber Jan. 7 - 12th with our two boys, ages 9 & 13.

We typically go to the Cancun area/Riviera Maya area, but decided to try something different. The weather in Puerto Vallarta is so predictable... always 80-85 & sunny. Being from Minnesota, this is important to us as we escape the cold for a few days. We felt so safe in this area... from the airport all the way to the resort & downtown Puerto Vallarta too. Very friendly people.

Pros-

Only 15 minutes from the airport. Smaller resort so easy to get around. We had the preferred swim up master suite. Loved the swim-out pool with the kids & for watching the beautiful sunset every night. They are heated & perfect temps. The preferred rooms are closest to the beach & pools so I would recommend preferred. Also, the food area on the preferred lounge was really useful. They had breakfast...(pancakes, waffles, scrambled eggs, bacon, sausage, toast, fruit, cereal, yogurt) It was nice for the kids to go in there in eat whenever they got up, versus going to the buffet or room service. Also snacks throughout the day... wings, burritos, sandwiches, healthy options too.

Workout room is nice, lots of equipment & room. Marie Hayden is currently teaching yoga & Pilates by the beach & she is great. Spa is beautiful, I had a deep tissue massage that was wonderful. Hydrotherapy is great too.

We walked up the beach & this is the nicest resort in this area. Great locations with only a 5-10 minute taxi ride to downtown boardwalk area. Beautiful view and sunset with the mountains. We got to see a large whale jump out of the water it was amazing!!

There are some rocky areas on the beach but lots of sand too, it’s really nice. The staff does a great job maintaining. Entertainment staff are friendly & fun.
The staff here in general are so friendly & helpful. I can’t remember everyone’s names but Alejandro was wonderful in the preferred front desk, so helpful with any questions we had. Junior was awesome by the pool, excellent service. The cleaner in the preferred rooms was so kind & friendly.

The food is really good at all the restaurants. One of my boys is a picky eater & he found plenty of things he liked. The Barefoot Grill is great by the pool, quick & easy lunch/snack. Boys loved the hotdogs & French fries, I loved the chips & salsa/guacamole. Plenty of options for dinner. Few of our favs... Salmon is excellent at the Italian Restaurant & in the buffet they will cook it for you however you like it, they also have fresh tuna & another fish they will cook for you. The fillet (steak) at Castaways is amazing for dinner. Mahi Mahi at Castaway for lunch is delicious. At the Himatsu, our boys loved the fried rice & fried ice cream, I loved the sushi it was really good.

The resort was built in 2012, so there are some areas showing some wear & tear, but overall very nice!!!

We typically stay at the Dreams resorts with the kids & the Now is very similar. The core-zone was an added perk for the boys with ping pong tables, air hockey & Xbox etc...

Thank you everyone for the great vacation!!!

Stayed: January 2018, travelled with family
12  Thank jaopmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar V, Social Media Coordinator eConcierge at Now Amber Puerto Vallarta, responded to this reviewResponded 16 January 2018

Dear jaopmo

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Now Amber Puerto Vallarta.

I am delighted that you’ve enjoyed all the details we take pride in offering our guests. As is my regular practice, I’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.

We look forward to have the pleasure of having you back home in the near future.

Cordially,
César Vega
Social Media Coordinator eConcierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

Generally- I'll say that this resort is great. It is beautiful and not too large which I prefer especially with small children. We traveled with our 2.5 year old and a 6 year old and got the swim-up suite. We didnt get the ocean view because they weren't available- it would have been nice but our room was actually pretty private which was a perk. The patio area is large and the door has a double lock- one high up so its out of reach for the little guys. The waiters will come to your pool- you just have to flag them down once (and a tip will keep them coming back!). The service was wonderful- truly. Every person that we interacted with at the resort was great. Rooms were cleaned daily and minibar was restocked. I also really liked that the resort provided everything you'd need in regards to toiletries- including spf 15 sunscreen. The gym is also pretty nice- plenty of cardio machines and they all worked. Even the treadmills. They also have a nice set of free weights and equipment. The beach was nice- soft sand up by the chairs and beach volleyball daily. It does get rocky as you get to the water- tough to walk in. Pools were heated perfectly and the kids loved the giant slide.
A few things I wish I'd known:

KIDS CLUB: This is where this resort really sets itself apart in my opinion. It is amazing. My 6 year old literally didnt want to come out. There is a large outdoor area with a trampoline, soccer field (mini), splash pad, play scape, etc). There is another area that is indoors where they have movies, crafts, video games, etc. After you fill out paperwork you are given a pager and they contact you if needed. The pager only works on the Now Amber side of the resort but we had no problem at the beach/pool/room. The catch- kids MUST be 3 yrs or older. We tried with the 2.5 yr old and they busted us. It was so sad because he LOVED it but was not allowed to access any of it because parents are not allowed in the kids area. You can hire a nanny/sitter but they only come to your room- not the play area.

FOOD: There are multiple restaurants on the Now Amber side but we had trouble eating a few times. The buffet restaurant is great for breakfast but it doesnt open until 1pm for lunch. There is a pool-side grill that you can walk up at any time and get food. It only offers hot dogs, burgers and pizza (also chips and guac). Great for kids but as an adult, I'd have liked a slightly healthier option. At dinner is where we really hit a snag- there is an Italian restaurant on the family side of the resort- but they said that there was a new policy where children werent allowed?? One of the 3 days we tried- they did sit us with the kids so I have no idea what the actual policy was. It also appears that they close one restaurant on rotating nights (so for ex the Mexican restaurant was closed one night...Pan Asian the next). That in combo with the Italian restaurant not allowing the kids really pushed the families to the buffet because there was an hour wait at the remaining restaurants.

NIGHTLIFE: The hotel shows were actually really good- some of the best I've seen in Mexico. But once that is over you have to leave to find something to do. From the ads we thought there was a nightclub on the Secrets side of the resort but there isnt. They are building a casino so perhaps that will change later. Also- it is $25 per person per day to go to the Secrets side of the resort. We tried it one day and heard it's actually a little more lively at the Now Amber pool and the food/drinks are the same. Its also important to note that the boardwalk/nightlife is a very short taxi ride and really fun. They even have a deal at the resort where you can take a shuttle and an employee stays with the group.

Overall- I'd recommend this resort...especially if you have kids OVER 3 years old.

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
9  Thank PaigeA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar V, Social Media Coordinator eConcierge at Now Amber Puerto Vallarta, responded to this reviewResponded 18 January 2018

Dear PaigeA

I do thank you for taking the time to leave your kind comments following your recent stay with us at Now Amber Puerto Vallarta. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities.

All of us at Now Amber hopes to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience you can share with your family and friends.

Cordially,
César Vega
Social Media Coordinator eConcierge

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Reviewed 12 January 2018

We stayed at the resort from Dec 24-29. Jose Luis from Front Desk provided top-notch service when he checked us in and was always ready with a big sincere smile. Our new friend Daniel Medina and Brenda from Castaways, made sure that we were always happy with our meals too. We were well attended to all the time and the staff were so friendly. We stayed at the Preferred Club and Alexander of Front Desk was always professional, attentive and provided great service. The staff there made this Resort special.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Claudia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar V, César Vega Social Media Coordinator EConcierge at Now Amber Puerto Vallarta, responded to this reviewResponded 17 January 2018

Dear Claudia A,

Thank you for taking the time to share such a overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

We are glad to read that you’ve enjoyed the facilities and special amenities delivered to Preferred Club guests.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Cordially,
César Vega
Social Media Coordinator EConcierge

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Reviewed 11 January 2018

We stayed at the Now Amber Puerto Vallarta for a wedding and could not have been more please. The rooms were very spacious and clean and the staff could not have been more friendly. As near as i can tell all rooms have an ocean view and some of the rooms even had a pool just outside their door. The resort had several restaurants to choose from and you were never far from a cold drink. Room service was fast and good. If you get tired of soaking up the sun at the resort, you're only a 100 peso cab ride to downtown.

  • Stayed: January 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar V, Social Media Coordinator eConcierge at Now Amber Puerto Vallarta, responded to this reviewResponded 18 January 2018

Dear Tim

I would like to thank you for choosing Now Amber Puerto Vallarta as your host on your recent gateway. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor.

We look forward to have the pleasure of having you back home in the near future.

Cordially,
César Vega
Social Media Coordinator eConcierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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