This was my 7th time in vallarta and first and last time at this hotel.
I have stayed at places with lower ratings that proved more accommodating than this place.
After checking in we went to our room and found we had a room with a view of a wall with a air conditioner sticking out of it which was pretty disappointing since we booked far in advance and requested a room with a pool or ocean view. We also found no safe we called the front desk asked where the safe is he said in the closet we looked and found nothing. We went to the front and were told its busy the safes aren't available. They provided us with a safe box in the lobby. The food is beyond gross i wouldn't feed it to people in jail. I paid over $4000 for this trip for me and my kids and expected edible food. No wifi unless you pay...most hotels have free wifi in the lobby at least.
I found huge bugs which looked like cockroaches but weren't in my bed and when i brought this to the front they said we will have someone check my room and that was the end of it no apology or moving of rooms.
The bar strana is located beside the hotel and you can expect to hear it pounding on your walls until 6 am
4 people in the room and they refused to give us more than 2 towels for bathing. The first night we were given no blankets on our beds and froze until the am when we were able to find a maid who found us a blanket.
the staff is not friendly at all they don't greet you when you come in and out and make you feel uncomfortable staying there.
this hotel has potential as its not run down and has great pools but with the nasty food and rude staff i don't see anyone wanting to stay there.
las palmas is directly next door and is 100 times better with friendly staff edible food and free wifi in the lobby.
- Official Description (provided by the hotel):
- Located only 5 minutes to downtown Puerto Vallarta, at Plaza Pelicanos Club Beach Resort entertainment is always available: all day long and beyond the sunset, there is a full activities program for all ages that suits your wish to live it up in paradise; from beach and swimming pool contests to theme nights with live music and karaoke. All rooms fully furnished with two twins or one king size bed (view and type of bed is subject to availability), air conditioning, safety deposit box, fully marble equipped bathroom and bathrooms amenities. Non beach front section, access to the beach (walking steps) crossing a private street. ... more less
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