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Plaza Pelicanos Club Beach Resort
Ranked #44 of 126 Hotels in Puerto Vallarta
ONT, CANADA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay!”
3 of 5 bubbles Reviewed 20 November 2013

We had an awesome stay here from nov 10-17 The price was very reasonable. The service was excellent from the moment we walked in! We rarely had to get up as the waiters were always servicing you and would even go above and beyond to to ensure you are happy (bring towels, blow up our water floaties and even go to the store for you). The food is buffet style and always different (except breakfast) and always available! We really liked the location so we could walk to the maritime terminal (where the boats depart for tours) and to downtown. The place is wonderful :)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank LUKAS M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,897 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 31 October 2013

Any reviews you find brgging about good food, nightly entertainment, etc. is a big fat Lie, probably done by the manager!.

There is no such thing as Entertainment her
The food sucks. Big time. The same boring food served every lunch and dinner, in the name of Japanese!! Argentinian!! the put together the same all Mexican stuff beans and crap, day and night. If you are coming here at least do NOT pay for All Inclusive.

Internet access almost non-existent, very poor signal that does not open any pages, and for that they charge you 15$ a day!!

Service is OK, as long as you tip, when you stop they don't look at you.

beach is limited, noisy construction going on next to the pool!!, etc.

But hey, this is mexico. The biggest rip-off place Ive ever visited all my life. so come prepared, or DO YOU RESEARCH ahead of time, and spend a couple hundred dollars more and stay a better place. Nothing special about this place,a dn we will Never come back here even if it was cheaper.

Room Tip: if you want internet, get a room close to the reception (but then you end up next to the pool and no...
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  • Stayed October 2013, travelled solo
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Helpful?
2 Thank TroyLives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_1Manager, Manager at Plaza Pelicanos Club Beach Resort, responded to this review, 12 November 2013
Dear Mr. Troy,
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction for the food, night entertainment and internet service.
The all inclusive at Plaza Pelicanos Club includes breakfast, lunch, dinner, selection of two specialties restaurants for dinner (Italian and oriental) noon a la carte snacks and night time snacks (tacos), coffee and tea services during the day, national house drinks, room service for continental breakfast, daily activities at the beach and pool, non motorizes equipment, scuba diving lesson at the pool, tennis court use during the day, kids club for children, nightly entrainment with shows, live music, contests, taxes and gratuities. We really have variety and many options during the time spend with us, we are really sorry for didn’t fulfill your expectations.
We deeply regret we did't know your feelings while you were in our resort, we would have appreciated to have had the opportunity to recuperate your satisfaction by providing you better experience, I am sure we would have changed your feelings.
We hope you will permit us the chance to host you once again on your next visit to Vallarta and recuperate your trust in the Plaza Pelicanos experience.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slave Lake, Alberta, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 20 October 2013

We stayed from August 16-23 2013. It is nothing like the pictures show - the beach is actually apart from the hotel - so this is not beachfront property. We went during august - which is time for the locals to vacation and were the only english speaking vacationers at the resort. Most staff even had a hard time understanding us. If it werent for Claudio and the two Louis, this would not have been a fun time. These three did their very best to cater to us and make our stay comfortable.
The rooms were nice - however the A/C did not work properly and we were on the bottom floor which resulted in us being woken up every night from people who were drunk and yelling. This was unpleasant as you can hear EVERYTHING from the bottom level of the hotel. So ask for a floor or two up.
The food - was alright - very authentic mexican, we believe because of the majority of people were locals. Would have been nice to have a bit more western food as I do not eat seafood.
Service - Many workers at the resort tried their hardest to help us out with whatever we needed and truly made the trip.


Beware of people lingering out front saying they work for the hotel and have an excursion - this is a lie and we got conned. Normally we wouldnt pay someone money - but he said he was hotel staff and had a license. He was in the hotel when he approached us.

Price was great- sun was awesome - and drinks were the best. Other than a few minor things like the beach being quite a ways away (across a street), and maybe not being the only canadians, this would be a great place - i would go back in the busy season :) - this would be an excellent time to go !


Thanks to the great staff who helped us out and did a lot of translating and catering. You guys rock!!

Room Tip: Higher floors to avoid loud noises of guests walking in night. You can hear everything on bottom flo...
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  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
1 Thank Kim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_1Manager, Manager at Plaza Pelicanos Club Beach Resort, responded to this review, 12 November 2013
Dear Ms Kim,
Thank you for taking the time and share with us your comments regarding your visit at our property.
I am pleased to know that you and your friend really enjoyed the food and service, I will be happy to share your message with Claudio and the two Louis to let him know what a nice job he is doing when taking care of our guests.
Plaza Pelicanos Club is located at the hotel zone, 4km away from the international airport and 1.5 away from downtown, with two pools (at the hotel’s area with a wading pool and another one at the Beach Club with ocean view) both with an aqua bar; restaurant buffet, two specialties restaurant for dinner, lobby bar, snack bar, tennis court, activities center, kids club, travel agency, karaoke bar and business center.
Please also accept our apologies for the inconvenient you had during your stay with us. We are taking care of your recommendations and taking the necessary steps in order to avoid these situations in the future.
We sincerely hope to get the opportunity to have you once more as or guests, in the meantime, please do not hesitate to contact me again if further assistance if required or if you have additional feedback that wish to share, I will be more than happy to assist you.
Leaslie Gómez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, Texas
1 review
4 of 5 bubbles Reviewed 27 July 2013

We stayed tehr from 07-11 to 07-14. Hotel is very clean and all the staff is very polite. Ameneties are great, wish they had more beach. Variety of the food is great in the Restaurants were the you have to get the RSVP by the compliments to all the waiting staff at this restaurant for the respect all the rest of the staff.They have lots of activities for everyone, Kids, adults and groups.
We were tereated like kings, my family love the place.I definetly will come back if I have a chance, just in a different time because we book in heavy season.

Room Tip: Ask for the Ocean View.
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  • Stayed July 2013, travelled with family
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Helpful?
Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_1Manager, Manager at Plaza Pelicanos Club Beach Resort, responded to this review, 3 August 2013
Thank you very much for sharing your comments after your experience in our beautiful resort.
We appreciate your recognition for our resort characteristics, room comfort, and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done.
We appreciate your giving us the opportunity to host you again on your next visit to Puerto Vallarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 3 July 2013

We stayed at the Plaza Pelicanos from March 8th-15th. It was a great last minute booking, price was right, and we wanted to get out of the Winnipeg weather!! I was a little bit leery about the resort because the reviews are so mixed - but I'm glad we went! The rooms are clean, the grounds are clean, staff is incredibly friendly and so are the guests. The food did get repetitive, but there was always something to eat that was tasty and hot. It has a great location and we were able to hop on a bus any time to hit up the town/malecon. We didn't notice any crazy noise and slept soundly each night. We were a bit disappointed with the beach, but the pools are kept very clean and they were never overly crowded.

I would recommend this hotel to my friends and family in a heartbeat. It is just a no frills, sun getaway. We had an amazing time!

Room Tip: We had a room with a terrace just off of the pool. It was nice to be able to sit out early in the m...
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  • Stayed March 2013, travelled with friends
    • Value
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Helpful?
6 Thank this_anthology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_1Manager, Manager at Plaza Pelicanos Club Beach Resort, responded to this review, 4 July 2013
Dear Friends,
On behalf of all the staff of Plaza Pelicanos Club Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
We are proud to hear that we were up to your expectations at this your home on the beach, Plaza Pelicanos Club Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 June 2013

I simply don't understand how this place could receive a bad review. I have never been treated so well in my life. The food was delicious and the two pools are clean, one is just 10 feet from the ocean. There are TONS of activities to do and the staff is energetic and encouraging. In my 10 days there I did yoga, arts and crafts, kayaking, water aerobics and pool volleyball... all is included in the all-inclusive deal. Our hotel room was clean and pretty standard. What will keep me coming back to this place year after year is the quality of service. If I needed a taxi, the staff bended over backwards to make sure I got where I was going for the best deal. The front desk people are so helpful, the waiters are beyond amazing. I can't say enough about how wonderful this place is. It's not the Four Seasons, but it is a perfect place for families and friends looking for a friendly, laid back vacation with amazing people around you. Only thing I would say is that my friend and I were in the minority as far as visitors from Canada and the U.S. come. Most of the visitors were from Mexico, but I met some awesome people from around the country and made some new friends. I will definitely be back!

Room Tip: Try to get a room on the first floor. Then you get a little patio area with two chairs and a table f...
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  • Stayed May 2013, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Mackenzie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_1Manager, Manager at Plaza Pelicanos Club Beach Resort, responded to this review, 29 June 2013
Dear Mackenzie,
On behalf of all the staff of Plaza Pelicanos Club Hotel, we would like to thank you for sharing your holidays with us, we feel very honored.
I shared your good comments with our General Manager and the staff involved.
We are proud to hear that we were up to your expectations at this your home on the beach, Plaza Pelicanos Club Hotel.
We truly hope to have the opportunity to host you in a near future.
Sincerely,
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 16 May 2013

Seriously, the place hasn't had a good cleaning in years. Gum is stuck on stairs, dirty stairs and walkways everywhere, the place needs a good power-washer job done on just about everything. The visitors to this hotel are mostly rude people who don't abide by the rules or the resort and the resort does not enforce their own rules...people are not supposed to be "reserving" the pool side lounge chairs but if you go to the pool area after 10:00 forget about getting a chair, people leave their towels and personal belongings and late arrivers are SOL. Also, rude people making excessive noise in the hallways all through the night, not once during my week long stay was I able to sleep through the night, usually I being awakened at least once every hour by slamming doors or people talking and being noisy in the hallways, it is not only a hotel request to be quiet in the halls, but it was never enforced. The hotel has a rule not to allow people under the age of 21 to stay but numerous "March-break partiers" were running the place. The pool is quite small for the number of people trying to use it and the pool is heated so it was actually too warm, not very good for when you are hot and trying to cool off. The buffet restaurant was barely adequate, the food was redundant as per normal for most all-inclusive buffet restaurants and on several occasions people came directly from the pool area to the restaurant to eat, not very nice for the next person who uses the chair and gets a wet pair of shorts from the experience. Definately not returning to the Pelican Club.

  • Stayed March 2013, travelled as a couple
    • Value
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Helpful?
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Pelicanos Club Beach Resort

Property: Plaza Pelicanos Club Beach Resort
Address: Diego Rivera 120 Zona Hotelera Las Glorias, Puerto Vallarta 48330, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 126 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Plaza Pelicanos Club Beach Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located only 5 minutes to downtown Puerto Vallarta, at Plaza Pelicanos Club Beach Resort entertainment is always available: all day long and beyond the sunset, there is a full activities program for all ages that suits your wish to live it up in paradise; from beach and swimming pool contests to theme nights with live music and karaoke. All rooms fully furnished with two twins or one king size bed (view and type of bed is subject to availability), air conditioning, safety deposit box, fully marble equipped bathroom and bathrooms amenities. Non beach front section, access to the beach (walking steps) crossing a private street. ... more   less 
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