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“Reasonable but noisy resort”

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Mayan Palace Puerto Vallarta
Ranked #27 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Cape Town, South Africa
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Reasonable but noisy resort”
Reviewed 30 August 2014

On arrival we were allocated a unit overlooking the road. Very noisy with screaming children running up and down the corridor. The grounds are very well kept with easy access to the Marina. It becomes a mission that whenever you go out that one is accosted by timeshare and tour agents who do not seem to understand the worn "NO"

Room Tip: Always insist on a pool or sea facing unit prior to arrival
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank kayleighcdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 10 October 2014
Dear kayleighcdc :

We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace, and we are delighted to know you liked our grounds.

Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to relax during your much deserved vacation.

With warmest regards.

Mayan Palace Puerto Vallarta Management.
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845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sedona, Arizona
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 August 2014

We just came back from a week in this beautiful resort in a wonderful area. Being near the marina allows you access to some great restaurants (Porto Bella and Mariscos El Coleguita) and a short cab ride to downtown or the Romantic Zone (La Palapa). This resort is small, only two buildings on a long narrow lot but with a beautiful setting. It was not crowded as this was the last week before a five week shutdown so the service was excellent. The other Mayan Palace in Nayarit was too big altho it had the lazy river to enjoy.
They have a travel agency right there to sign you up for excursions: the zip line (Canapy Indio had 10 lines!), the Rhythms of the Night (boat ride with buffet dinner and show), and the city tour were all enjoyable. However, when they tell you to use bug repellent, DO IT! We were eaten alive by no-see-ums which you didn't notice until hours later when the itching became unbearable.
Get WiFi across the street; breakfast was tasty altho the service was very impersonal.
Check out the happy hours; they vary by bar and had irregular hours. Drinks were decent and reasonable at the 2-for-1 price. The chicken baquette was tasty and served with fries.
You only get a partial kitchen: ours had two burners, a small microwave and a small fridge (enough for a 12 pack of beer and leftovers!). Since we only had breakfast in the unit, it worked fine for us
We enjoyed our stay and loved Puerto Vallarta.

Room Tip: As an RCI member, you get an inland view (as opposed to a bay/ocean view). However, you can upgrade...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank naspins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 10 October 2014
Dear naspins:

Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. It is nice to learn you think our property is beautiful.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

Mayan Palace Puerto Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 August 2014

Enjoyed The Mayan very much. The facility is absolutely beautiful and so well kept. It rained and rained but they kept floors dry and were really on top of things. We went to They weren't too happy that we wouldn't sit through a presentation. When we refused, we were really on our own. They seemed to abandon us at that point, but none the less, it's a very top notch place. We were they the week between Christmas And New Years, 2013. What a great trip, in spite of the rain.

  • Stayed December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jojojetson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 10 October 2014
Dear jojojetson :

Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are happy that you consider our resort to be beautiful and you enjoyed the facilities.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

Mayan Palace Puerto Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014

The hotel was very clean. Location is terrific. Walking distance to the Marina with many shops and great restaurants nearby.

The hotel staff were excellent with their service. All spoke excellent english.

Had a massage at the hotel and it was fabulous. In a private area just above the beach - I could hear the waves of the water.

Room Tip: Restaurant food was better ordering off the menu, rather than the buffets.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 25 July 2014
Dear Lori M:
Thank you for providing your comments about your vacation at Mayan Palace. We are pleased you enjoyed your massage and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Mayan Palace Puerto Vallarta Management.
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San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 July 2014

We stayed at the Mayan Palace for a friend’s destination wedding and we had a beautiful stay. The Mayan Palace at the Marina is one of the older Mayan Palace Resorts, and it is very well maintained with very clean and spacious rooms and beautiful grounds. We loved hanging out at the swim up bar and socializing with other guests. The resort’s beach area is not busy, so you have plenty of choices of lounge chairs and palapas. The bar area along the beach is a hidden gem that is not visible from the grounds until you walk over to the beach area. Take a walk over there, you will thoroughly enjoy the cool vibe. It is a really comfortable and relaxing environment. We love staying at the Mayan Palace Marina resort rather than the Mayan Palace in Nuevo Vallarta because it is not a “mega resort” that has you walking forever from your room to the pool and beach. The photo I posted was taken from our balcony. We could see the ocean, downtown PV and the beautiful mountains all in one view. The resort is across the street from the Marina where you can find some great restaurants, shopping and places to book your excursions (and being able to see all the beautiful boats and yachts docking and taking off). Use the bus service to town, it is cheap and fun. Even if you do not speak Spanish, enough people there speak English to help you get around. Remember, many Americans and Canadians live full time in PV, so you should not worry about any language barriers. We recommend the Mayan Palace Marina because of its great location and relaxing environment.

Room Tip: Ask for a room that is not in the same building as reception. The rooms in the reception building do...
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  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Renee510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 25 July 2014
Dear Renee510 :

We are very grateful for your taking the time to write a comment about your experience while staying at Mayan Palace. We are delighted to learn you love our resort, enjoyed the pools, grounds and hope to continue providing you happy times during your vacations with us.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Mayan Palace Puerto Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 5 July 2014

The property is beautiful and very clean. It is at the marina and walking distance to shops, restaurants, spas, etc. The rooms are great. Not as big as the Mayan Riviera Maya but still very nice. You get a small fridge and a two burner stove, microwave, coffee pot and toaster. Bring your coffee. The staff was amazing and the recreation director was great. WE DID a timeshare presentation just to get discounts and to see the other resort. This resort was closed for a month and was dead when we got there. Only 5 families checked in the first day and we were 3 families. They did not do the Friday night Mexican Buffet as there were not enough people. The food specials did not start until the following Friday which was the day we left. There were several happy hours at the pool though throughout the day and the drink prices were fine. We cooked oatmeal and toast and made mac n cheese, grilled cheese, and quesadialls in the room. The pool was fine. No lazy river. The beach was very nice and lots of chairs and umbrellas. There is water and sand volleyball, ping pong, and daily games around the pool. My favorite was BlackJack! It was kinda nice having the resort to ourselves most of the week. The boat in the picture was no longer there. The resort grounds, walkways, rooms, all bathrooms, etc were spotless. Maid and turn down service is provided daily. The bar by the ocean was amazing. We ordered dinner and watched the sunset our final night and it was great! It rained almost every day and so the rivers made the ocean very very murky. The water was clearer in the am. If you are along the beach, the locals try to sell you massages, clothes, hats, henna tattoos, jewelry, etc. It can get annoying. We visited the other property and it was HUGE. Honestly, it was too big and away from everything. At the Mayan Marina, you could walk to the store, Starbucks, shops, etc. Bus lines come all the time to go downtown, etc. The other resort had better pools but it is so spread out, we were fine at the Marina resort. The timeshare was only supposed to be 60 min. after breakfast but it was more like 2 hrs. and they were selling all during breakfast and would not take NO. We went through 5 people and finally got out of there. It was worth the nice FREE breakfast buffett for 15 people and massages by the ocean at our resort for $25 each plus 10% off our total bill. We also got discounts to the Dolphin experience at the water park which was the highlight of the trip for the kids. We did the Royal Experience which was an hour with the dolphins and 25 min. with the sea lions. So worth it! The water park was really fun too and we have tons of water parks in Texas. We also did a snorkel tour with BEACH BOY and it was terrible and I would not recommend it. Worst day and very unorganized. Now, back to the Mayan, they charge for the safe, WiFi, and gym. I got the gym waived since they had just opened and did not have any food specials but the food specials were advertised in the elevators. The Mayan missed out on a lot of money from us because of the wifi. I refuse to pay $90 / device for the week when there were 6 of us. So what did we do??? Walk right across the street and eat breakfast and dinner and get FREE Wifi. Yep, we would have eaten at the resort but the teens wanted to check their social media and text some friends and my husband and I needed to tap in our offices some. HUGE mistake on the Mayan's Management! They would have gotten a lot more money from us as the food was really good especially the FISH TACO's! So to sum up, great resort, great location, fabulous staff, nice rooms and great bed. Do the Dolphin ROYAL tour and skip the Beach Boy tour!!! Have fun and book with confidence!!!! I do want to say as for a spa, this resort doesn't have one but you can do a massage at the beach in a so called "SPA". It was the best massage I have ever had!!!!!! It was $25 due to timeshare but omg, worth $200!!!!! I have paid way more and been so disappointed! This lady was AWESOME!!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dalestacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 25 July 2014
Dear Dalestacey:

Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful and enjoyed the facilities and accommodations.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly look forward to serving you again in the near future.

Happily,

Mayan Palace Puerto Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
351 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 5 July 2014

As a guest of a friend who has time sharing it was a very inexpensive vacation for me...the room was spacious and the room service excellent, everything at the hotel works like a Swiss clock, what bothered me most was the insistence on having to pay for the little things like internet..

The MAYAN PALACE is only pone of man hotels at the resort that is ever expanding and carefully planned and run, very efficient and far enough from the city of Puerto Vallarta so that most guests just stay on the premises using the pools, beach, gym and restaurants available. There is no competition between the restaurants on prices...The least expensive meal is around $20 if you include a drink and tips, but for most meals you run into the $30-$40 range which is still reasonable, the food is tasty and the service excellent

June- July is off season and almost every day you have a few hours of rain which is actually a blessing...

My hat off for a well executed project and a great place fro a family to spend a week

Room Tip: rooms are assigend
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Easybob2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Puerto Vallarta, responded to this review, 25 July 2014
Dear Easybob2014:

Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

Mayan Palace Puerto Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mayan Palace Puerto Vallarta

Property: Mayan Palace Puerto Vallarta
Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta

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