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“The pro's and cons of the Mayan Palace Puerto Vallarta”

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Mayan Palace Puerto Vallarta
Ranked #27 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 27 March 2009

I recentlly returned from 7 days / nights at the Mayan Palace in Puerto Vallarta.
I should start out by mentioning that I stayed at the Mayan Palace in Playa Del Carmen 3 months earlier and went on the time share presentation last year at the Mayan Palace in Acapulco. I am not a time share owner at the Mayan Palace but i do belong to a vaction club that gives me heavily discounted trips. The first thing I noticed about this hotel which is located in the middle of the Marina area, is that It's a small property that is contrary to the other locations that are massive compounds. The entrance is very basic and the lobby is very plain and could use some remodeling. The view once in facing the water is beautiful. The Mayan Palace has very beautiful and well kept grounds. There is something charming about the size and layout of the grounds. When checking in I asked for an ocean view room on a higher floor 4 or 5 close to the ocean and pool. I was told this was not available, even thought it was obvious that the place was not full. ? I even offered to tip the person checking me in which usually works well in Mexican hotels. I did get a room that was on the top / 5th floor that faced the Marina and was an end unit lock out. This view was nice and provided a large balcany with 2 chairs. This is something that is not available with the ocean front rooms in the other buildings that have about 1 foot to open the glass doors and look out. The check in went badly due the counter person not being able to correclty run my credit card. The person remained calm and polite but kept swipping the card multiple times and repeatedly asking me if i had another card, which I replied No and I have used this card throughout Mexico including your other locations. I asked to speak to a manager after about 10 minutes of getting no where. I called my credit card company and had the phone rep speak with another counter person, which was Not a supervisor like I requested. 10 minutes more and several attempts later after keeping the credit card company on the phone the card worked ???? Not the way to start off a week stay and a major hotel. This property is exclusively a time share resort. The buildings are dated and lacking some remodeling. The grounds were well cared for and the staff was very friendly and helpful. The pool is nice but not large like other Mayan resorts. We were fortunate that the place was not crowded with people. This is usually high season but the threats in the news coupled with the bad economy would account for this and proved to be an advantage for us. One thing we noticed about being at the beach is that the bar staff did Not consistently come down to ask for drink orders ? not sure why this is.... Also at the beach it's all public in Mexico there are a string of vendors that will come right up to you all day and everyday.
They are decent about taking NO for an answer but this gets tiring the same people trying to sell you the same things all week long. I stayed at the Fiesta Americana 3 years earlier and they had their papala's and lawnchairs roped off from the vendors, ( nice touch) We ate at the hotel for dinner buffet 1 night and the prices are now heavily reduced due to supply and demand. The food is good not great. There are several restaurants in the Marina and they have to compete for your dollars. We also had the breakfast buffet which was good, not great. The offer drink specails ( 2 for 1 ) most of the days and its a fair deal. We agreed to do the time share presentation in Nuevo Vallarta their new big location. They gave us 1000 pesos ( around 80.00 U.S. dollars) off our bill, free breakfast buffet and 10 percent off our bill for purchases along with transpertation. We invested 3 hours but there was no real high pressure to buy, not the same for all according to people i spoke with. The bottom line with time share presentations are that if you dont want to invest time and are not good at saying NO then dont agree to go. i met a couple that did a presentation tour and were given 4 thousand pesos, which is over 300.00 U.S. dollars for 4 hours of their vacation. I would not pay top dollar to stay at this hotel, but I get such great prices on the rooms, basically paying the maintenance fees for the unit that i have the benefits of being a time share holder without any large payment or mortgage loan and no long term commitment. Victors is a nice place to eat in the Marina as mentioned by other people on this site, but not mentioned is that they do NOT take credit cards. The exchange rate is the highest i have ever seen around 13.5 to 14 pesos per 1 U.S. dollar, this will translate into some good deals with shopping and dining.
There is another restaurant in the Marina that has every thing on their breakfast menu half off on Tuesdays. The food was very good and we opted to sit outside. The name is Las Palomas Doradas and the summer specail of 50 percent off on all breakfast Items on Tuesday is the way to go... We ended up doing another time share presentation next door for the Westin Regina and received gifts totaling around 200 U.S. dollars for 3 hours of our time. A cab ride downtown is around 70 to 80 pesos and you can take the bus right out front on the other side of the street for around 5 pesos. You can get off half way at Walmart of Sams club or even the hotel zone which is on the way to the Malecon / boardwalk downtown. The exchange rate machines around town close early around 4pm but give you a much better rate that the hotel. I would recommned the the rythems of the night tour and the Pirate ship. Both include entertainment, dinner, drinks and transpertation. Happy Travels. I would recommend this hotel if you are not looking for 5 star and want a really beautiful and peaceful place to stay. They have 1 bar with pool tables and sports Tv's but the place was dead, no night life at this hotel. The biggest difference between Puerto Vallarta and a few years ago is the overwhelming amount of people and the lengths they will go to in regards to trying to rope you into taking a time share presentation. The people are everywhere and will not let up. This is not a way to relax. The government is about to outlaw this from happening at the Airport, but it's still big business and the poor people pushing these are desperate for any cut and any money. They will literally beg you to go so they can survive. Its really say and frustrating all at the same time. Happy Travels.

  • Stayed: March 2009, travelled as a couple
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8  Thank BigJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 March 2009

My husband and I just spent a wonderful week at the Mayan Palace Puerto Vallarta Marina. Last year we stayed at the Mayan Nuevo Vallarta, and we prefer the Marina location. The Mayan at PV Marina is much smaller than Nuevo and we enjoyed the more intimate surroundings where we ran into familar and friendly faces throughout the week. First, the complimentary transportation from the airport worked liked a charm. If you haven't been to the PV airport, you just have to follow instructions and go through TWO glass doors before agreeing to transportation. There were no lines at check in and the bellmen delivered our bags immediately. The beauty of the Mayan PV is that you can walk to fun restaurants at the Marina within 5 minutes. Victor's has good Mexican food and breakfasts, and the breakfast at the little pizza restaurant across the street is inexpensive and good. We had the continental breakfast and the weekend brunch at the hotel as well as the Seafood buffet -- and all provided a wide selection of food that was fresh and delicious. We took the bus to and from Puerto Vallarta without any difficulty, and ate at a local Seafood restaurant called Cuetos, behind the ballparks, that was authentic and good. Cheeky Monkeys in PV not only has the best $1 margaritas you'll find but outstanding lasagna (surprisingly) . We played golf at the Marina Vallarta and Vista Vallarta courses and both were challenging, beautiful and most enjoyable. We've stayed at 5-star hotels and the Mayan rooms don't have the amenities and comforts of those, but we don't stay in our room much during our vacation and we had a wonderful week and would definitely return to the Mayan PV.

  • Stayed: February 2009, travelled as a couple
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6  Thank D&D113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2009

We traded our timeshare for a week at the Mayan Palace in November 2008. Given that that time is not busy tourist season, the hotel was only about a third full. Even though there were plenty of empty apartments overlooking the ocean, beach, and most importantly, the sunsets, we were given an apartment that looked straight into a bunch of bushes......and above that, a high-rise construction site.

Further, none of the units have balconies. All have large glass doors that open wide and a railing so that you can step out about a foot from the apartment, but there was no such thing as being able to sit on one's balcony and enjoy the weather, view, or fresh air. What on earth was the architect thinking?

Our apartment was so far away from the main lobby that it required a golf cart ride in order to get there, get a cab, and get off the Maytan Palace property.......at least a half hour ordeal just to get out of there. Even then, waits were often required for the ride to the lobby, the cabs, and then a ride back to the apartment upon our return.

We chose this resort because it is NOT all-inclusive and after many trips to Puerto Vallarta, we know the town to be chock full of varied and wonderful restaurants. However, due to the difficulty in even leaving the property, we might as well have been at an all-inclusive because we really felt trapped there...and with farly high prces to boot.

While the grounds (those that are not under construction) are well kept and the pool was nice, it was not enough to make up for the other deficits. And while the pool was lovely and large, it was not heated and in November, the water is very chilly in PV. Last November at another resort in PV, we spent our entire time in the water because it was heated.

We would never chose to stay at this resort again.

  • Stayed: November 2008, travelled with family
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7  Thank rlia81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2008

This being our second visit to this hotel we knew what to expect regarding the hotel and nearby marina. We have been traveling to PV for over 30 yrs. and this hotel fits our needs perfectly.

Quiet and serene, beautiful grounds, with birds and iguanas everywhere. The pool area during the day can be noisy with activities but we found this fun to people watch and even participate. The water balloon fight was great! The pool exercises and dance lessons are a must!! At least watch this, so much energy from staff and guests alike.

We added 3 days onto our 7 day RCI trade. 7 days on vacation are not enough for us. We encountered some problems on arrival, the 3 day add on was a 1 bedroom and the trade was 7 days 2 bedroom. We new this would create some problems at the front desk, but we honestly thought we could use the 2nd bedroom as a trade for a better view.

Room views on the lower floors are obstructed by plam trees, so our first room had this problem and when we were to be moved for the next 7 days, we had a room in mind and were able to secure it with some difficulty. WHAT A VIEW! The hotel asked us to check out of our first room at 10:00 am and recheck in at 4:00pm, we politely declined and stood firm in our room until the other one was available.

The next 7 days were unbelievable views of the bay, cruise ships coming and going, pirate ship fireworks, wedding fireworks, sailboats, parasailing (right by our window). This hotel in the newer section does not have balconies, but draw up a couple of chairs to the sliding glass doors and enjoy the views.

You will have more than enough dining at the marina, but visit our friend at Victor's. We have know Victorino for over 30 yrs. He brought us our first welcome cocktail at the Playa de Oro in 1975.
Victors is the place to meet new people and greet old friends.

Remember, everything runs at a different pace in Mexico, sometimes it takes awhile to just slow down.

  • Stayed: December 2008, travelled with family
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5  Thank tahoetraveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2008

This is a timeshare hotel/facility. It was really a nice place. The one thing that everyone should beware of is people trying to sell timeshares. This starts that minute that you leave baggage claim at the airport. They do offer some good freebies but they are relentless. They told us at the hotel that it would be a 90 min presentation but we were with them for 5 hours! That did include a great bunch during that time though.This hotel is in the marina area, every two steps that you take someone is peddling timeshares, ugh! Anyway this hotel is on the beach. It is a smaller property than the other Mayan properties in Nuevo Vallarta, but it was just perfect for us.There were not very many kids at this location, which was a plus for us. They have an area on the beach with a bedded area so that you can read or take naps out there. The concierge, Ernesto, was fabulous! Some people think that newer and bigger is better. If you want a big new property then go to Mayan Palace in Nuevo Vallarta. It seemed like you had to walk a mile to the beach. I was there for a week and I hated to leave. I liked that this facility was near the marina area because you could leave the property and walk to other restaurants and services. Be sure to go to the Rythm of the Night show, it was awesome.

  • Stayed: October 2008, travelled with family
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3  Thank Jeaneen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2008

My husband and I spent 8 unforgettable days at the Mayan Palace - Marina in Puerta Vallarta. From the day we arrive until our departure was magnificent. The resort was beautiful, the staff was very courteous, friendly and helpful. The landscaping of the grounds - very refreshing. The food was tasty and very delicious, and drinks was always available. I read some reviews of other people who stay in Puerta Vallarta, and complained about the beds in their rooms were hard, but I must say, where we stayed, our room was spacious, comfortable and our king size bed was firm and we slept very well (no problem) and room service unbelievable and very well served. We had an ocean front room, over looking the pools (about 4 pools - from kids to adults, and with a swim up bar). The breeze from the ocean was refreshing and we had fireworks almost every night from the marigalante/pirate ship as it sailed by at night. The bus tour in the mountains and visiting the tequila factory was very educational and tasteful, (tasting all the different types of tequilas. The Mexican Fiesta at the La Iguana was enjoyable and colorful. The Rhythms of the Night was very spectacular and the dinner after the show was extremely romantic. Aboard the Vallarta Adventures and the Beach Boy was lots of fun. Overall the weather was amazing. We left Puerta Vallarta/Marine with lots of good memories, and we would return there again and stay and the Mayan Palace, and will also recommend our friends to stay there.

2  Thank NYbajE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2008

Puerto Vallarta is a really nice vacation spot. We went for 8 days on our honeymoon and plan to go back again in a few years for an anniversary. The Mayan Palace is older, but nice. We really enjoyed our trip!

People warned us about the "crocodiles" - agents who relentlessly pursue you to buy a timeshare. We'd been warned but we were not prepared. They really are EVERYWHERE! Every corner, down side-alleys, in restaurants . . . The pursuit began before we'd even left the airport! Well, we figured out how to turn this nuisance into a payoff that made it well worth the annoyance.

First, we pretended to get suckered in at the airport. The agent offered us free taxi fare to our hotel from the airport, free breakfast, and a free dolphin experience all in exchange for agreeing to go with him the next day for a 90 minute timeshare presentation. We said no. So, he threw in a free Rhythms of the Night dinner cruise excursion (highly recommend this!) too. We accepted and he gave us a receipt with all of the things he'd promised us and the time to meet the next day for our timeshare presentation. Thought we'd made out pretty well.

Then we arrived at our hotel, the Mayan Palace Marina (not to be confused with Mayan Palace Nuevo). After checking in, we were asked if we had agreed to go on any timeshare presentations. I admitted that we had and showed the concierge our receipt. She looked it over and proclaimed that we had gotten quite a good deal, but she would throw in a free tour - The Jungle Tour (also highly recommend!) and give us 15% off of anything we bought at the hotel such as food, gift shop, etc... if we would skip the first agent's presentation and stay at the Mayan Palace for their presentation instead. She insisted that we would only have to give them 90 minutes which included 30 minutes for breakfast. All in exchange for 3 free activites, free taxi ride, free breakfast, and 15% off of purchases at our hotel. Plus, now we didn't have to leave the resort where we were staying. Who can argue with that? So, we did it!

The next morning we met an agent who took us to breakfast in the hotel restaurant. He ate with us at the same table which we were not expecting. He did not try to sell the timeshare during breakfast, but we did have to make small talk with him which annoyed us a bit. Then he walked us around athe resort and showed us the model rooms with the tour ending at an office. That's when the high pressure selling began. I watched the clock though and once we hit 90 minutes, we announced that we were not interested and were ready to leave. They then said that they had to get another person to sign us off to get our free gifts. This person turned out to be another salesperson who really turned up the pressure. Although anoyed with this tactic, we just kept saying no. We went through 3 salespersons total, each one getting more aggressive before we were able to see the travel agent to book our free activities. We spent a total of 2 hours, not 90 minutes, but we got a Dolphin Experience, Rythyms of the Night dinner cruise (open bar!!), Jungle Cruise (free shots all day), breakfast, taxi ride, and 15% off hotel purchases all for FREE!! We added up how much we thought all of these things would have cost and we think we saved over $400 (not including the 15% off). Well worth it!

We also used the crocodiles to get things for free at restaurants on the Marina. Go see Theresa in the handmade pottery shop on the Marina and she'll recommend you to Victor's (Yum!!) with a card for free drinks and free dessert. There's also a crocodile stationed just outside the chinese restaurant who will recommend you to our favorite restaurant - Seafare (OMG, best food I've ever eaten!). You'll get free drinks with his card. We were going to eat at these restaurants anyway.

We also recommend you visit the lighthouse for drinks at sunset. Most people sit on the Marina side, but you can't see the sunset from there. Another good restaurant is Bueno Aires, also on the Marina.

Some more good tips: Always bargain to get a better price when shopping downtown or at the flea market. Never go shopping when the cruise ships are in; they mark everything up, even the restaurant prices go up. And, always ask what the price is BEFORE you get in a taxi! Take the bus - it's cheap and an experience. Ask if it's going where you want to go before you get on though. They don't have set routes and they don't all go where they have listed on the window either. And, go to the Malecon (boardwalk) on Sunday late afternoon for the carnival. It's fun and quite an experience.

  • Stayed: July 2008, travelled as a couple
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7  Thank PrincessPeach71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayan Palace Puerto Vallarta

Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Puerto Vallarta
Price Range: £75 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta

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