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“Not a 4 star”

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Canto Del Sol Plaza Vallarta
Ranked #31 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 8 March 2011

We only stayed one evening at this resort. We had our rep move us to a different hotel first thing the next morning. We probably could have lived with the resort - the pool area was great - everything was very conveniently located - no long walks like some other resorts. We only had breakfast - the food was as average.

Our biggest reason for leaving this resort was that we were travelling with our children and the room had two very small, very hard beds - one sleepless night was enough to convince us to move. There is no wi-fi as advertised, room service hung up on me 10 times. The front reception staff were very friendly and efficient - it definitely was not the service. I would rate this hotel as a 2.5 star and then you would not have any great expectations!

  • Stayed: February 2011, travelled with family
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1  Thank Lora_Leigh_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,640 - 1,646 of 2,686 reviews

Reviewed 8 March 2011

1st off for anyone going take note of the hot sauce on the tables and let me know what the brand is. Trying to find it in the states and not sure of the brand.(They all look alike)
Hotel was very clean, room was cleaned nicely every day. Food was good, not a huge selection but did not walk away hungry one meal. Excellent pork tacos everynight.
The baretenders work so hard to keep everyone served, Jesus, Jorge, Alex you're great. Pool was heated and cleaned every day as well.
Weather was great!
So worth the $$$$.

  • Stayed: February 2011, travelled as a couple
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4  Thank jnicerocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2011

Hotel was kept immaculately clean. The staff went out of their way to get you food and drinks. The pool was large and there was never a time we felt crowded. The breakfasts were great-the lunch and suppers standard fare for Mexico. We loved this resort and would definately stay there again. We were very sad to leave. We could not swim in the ocean by our hotel but there is a great beach in Bucerias (about 20 minute bus ride). Loved Puerto Vallarta-beautiful, safe, and tons of things to do.

  • Stayed: March 2011, travelled with family
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2  Thank sharon154954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2011

This was my first Trip to Mexico, I have nothing to compare the Canto to, but I really dont think that anything could compare to the service we recieved at this resort. The workers were all very friendly and knowledgable. The cleanliness was second to none and the special touchs with the towels and blankets were so admired and appreciated...I plan to return and truthfully, I have no desire to look into another resort...I LOVE THE CANTO DEL SOL.

  • Stayed: February 2011, travelled as a couple
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2  Thank chumbo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2011

I was hesitant to travel to P.V. due to a past unpleasant visit (NOT at Canto del Sol)...and I have to say I wish I had gone back much sooner!
The hotel is VERY comfortable and VERY clean. The room was just fine, comfy beds, clean linens every day (towels changed even twice/day if needed). I had heard many complaints about the construction noise...and chose not to let that get in the way of the experience (didn't spend time in my room except to sleep). What upset me far more were the partiers who had no concern for others when returning from their jaunts in the middle of the night (3am)...and continued their party in their room!
The food was good - ample to choose from, always available whether in the main eating area, the pool shack or room service (no charge for that beauty!).
The staff: I wish I could bottle up some of their constant willingness to accomodate your every need - always with a contagious smile! Jorge, Fernando, Carmen, Joshue, Miguel, Martin, Ramirez, Luis...you are gems and thank you:)
The beach and the pool: I enjoyed both, preferred the beach simply because the pool was occupied by too many whose main goal was to get completely sloshed and stupid! Fortunately, the ever-eager staff did their very best to clean up the messes and point out some basic rules of conduct in a family-friendly resort. The beach was quieter and I enjoyed meeting the vendors (Ernesto, Jose', Rosa and Pas among many) and had wonderful chats with people from all over!
I really enjoyed my two week vacation, and I attribute most of it to the friendly people I've met as well as a comfortable, safe, clean hotel to call home while there.
I wouldn't think twice about returning. I can't choose whose vacationing there at the same time, however all that's important to me when choosing a destination hotel, Canto del Sol has in abbundance!

  • Stayed: February 2011
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1  Thank Kat154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2011

The hotel was nice for a four star. The food was excellent and the rooms were standard. We had a room facing the tennis court and the construction but if you are up early enough, there is no problem. The staff was very friendly and helpful. The VIP club sellers were very pushy but overall the staff was great. The activities team kept us busy during the day, there was lots to do despite the beach being red flagged every day. Joshua and Saul made it fun for the adults with volleyball, water polo, crazy games, cards and several other activities. The night shows were about an hour long and very entertaining with a different hteme every night.

  • Stayed: February 2011, travelled with friends
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2  Thank Kandy212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2011

The Vacation in this hotel has been enjoyable, minor issues quickly solved.
The hotel has a fine group oft staff on all level..
Flight was excellent and the Abbotsford departure and arrival very convenient.
One major problem in the resort that the smokers spoils the much bigger numbers of nonsmokers enjoyment in the pool ground area.
The hotel should have larger area posted for Non smokers paying attention for the ocean breeze.
Many people discussed the issue but the smokers spoils and spoils everywhere the otherwise pleasant pool grounds.
Fortunately the rooms suppose to be non smokers but we noticed the smoke infiltration pending who where your immediate neighbours sideways or below you
By our taste the food is above average.
Pool good heated the so called music some occasion overly loud, had to use earplug if you don't it will hurt your ears.
Room on the north wing looks refurbishes not long ago.
No water problem.
Beach mater of circumstances, high tides no beach, but we enjoyed the south part of the 800 step walk but a bit rocky

  • Stayed: February 2011, travelled as a couple
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1  Thank trbisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Canto Del Sol Plaza Vallarta

Address: Jose Clemente Orozco 125 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#13 Business Hotel in Puerto Vallarta
#15 Family Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#31 Romantic Hotel in Puerto Vallarta
Price Range: £108 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Canto Del Sol Plaza Vallarta 3*
Number of rooms: 398
Official Description (provided by the hotel):
Conveniently located in the center of Puerto Vallarta’s hotel zone, right on Banderas Bay, breathtaking sunsets draw visitors and locals alike to the evening display. Canto del Sol’s colonial-style resort offers guests outstanding value, with an extensive All-Inclusive Program that features: a championship Tennis Club with four outdoor clay courts and four covered Laykol courts; windsurfing; water polo; tequila volleyball; and dance lessons. Guests can choose a vacation as active or as relaxed as they like.The sparkling turquoise water of Mexico’s Pacific Riviera caresses the beachfront of CANTO DEL SOL PLAZA VALLARTA. This perfect vacation resort offers an atmosphere of Fun, Tradition and Tranquility, where guests have everything for their wonderful Puerto Vallarta holiday. Escape from the ordinary, and discover this magnificent oceanfront resort. ... more   less 
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Also Known As:
Canto Del Sol Plaza Vallarta Hotel Puerto Vallarta
Canto Del Sol Puerto Vallarta
Canto Del Sol Vallarta

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