I am giving this place 2 stars instead of 1 because the food was ok. Unfortunately food is not the only thing needed to make a restaurant a good place to go. We were treated poorly by the owner and the staff.
We were in Puerto Vallarta for 6 nights and were planning where to go for dinner each night. We decided to try this place on Saturday night. My parents had been there before and said to make sure to go when the mariachi band is playing and try to sit by them. They told us that we must go only when the band is playing otherwise don't go. We went to our concierge and stood by as she called the restaurant to book a reservation for Saturday and to request that we are seated near the mariachi band. The concierge booked the reservation and told us they would seat us near the mariachi band if possible.
When we arrived at the restaurant we were informed that Saturday is the only night that they DO NOT have the mariachi band and our concierge should have known. I was right there when the concierge called and the restaurant never told her that mariachi band wasn't playing that night. The restaurant blamed this error solely on the concierge and would do nothing to help the situation. The owner wouldn't even speak to us. we were told we were out of luck sorry.
This place has officially lost my business. I go to Puerto Vallarta every year and will never go back. There are far better restaurants to choose from. you can see from reading previous reviews that the owner obviously doesn't care about her customers.
- Official Description (provided by the hotel):
- Hacienda San Angel's sixteen luxuriously appointed suites are situated among a verdant oasis of lush gardens dripping with fiery bougainvillea and fragrant jasmine. Meticulously pairing Mexican Colonial decor with lavish amenities, the traditional hacienda atmosphere offers a comfortable yet refined respite. While each suite is distinctly different, all offer air conditioning, spectacular coastal views or private balconies, and a magnificent array of antiques and fine art dating to the 17th Century. ... more less
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- Also Known As:
- Hacienda San Angel Hotel Puerto Vallarta