I would not stay here again. At first we had difficulty getting towels. The main restaurant had mediocre food some of the time, and the food was frequently not hot (or even warm). The food in the other three restaurants was good, but they were not always open. One waiter was outright hostile (in the French restaurant). Sometimes, the front desk was non-responsive to simple requests. Then, when reminded, they were un-gracious. The manager seemed to take care of food and other issues at the end, but considering the cost of this all-inclusive, I'd rather stay someplace else next time and not have to fight to get decent service. Note, the room was great, but the service is not what I expect from a Hilton for a gold member. We have never stayed in an all-inclusive before, and probably won't in the future. Al least then you can leave and get decent food when you want it. (There is an Outback Steakhouse across the street, but one is inclined to keep trying when the food is already pre-paid.). All-in-all, maybe 95% of the staff were A+, but a (very) few bad apples is not what you want on vacation. We wondered if the fact that this was all-inclusive caused some staff to feel that they didn't have to put forth any extra effort. Per instructions, we did tip for extra good service, but I don't think most people tipped much or often, and that can lead to morale problems.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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