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Costa Sur Resort & Spa
Ranked #38 of 126 Hotels in Puerto Vallarta
San Rafael
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Will go back”
4 of 5 bubbles Reviewed 7 September 2013

My husband and I just got back from Puerto Vallarta and we are so glad you stayed at Costa Sur. It's a nice hotel for its age, the staff was very friendly, and went out their way to help us a couple of times when we needed. It's also conveniently located (10 min from the Malecon and the downtown). Also, the lagoon in front of the hotel was just amazing, we really enjoyed it, and spent many hours swimming in it. Because it's not a mega resort we felt we had a real Mexican vacation. We'll certainly go back.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Mgrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 9 September 2013
Dear Madam, thank you very much for having taken the time to comment about your recent stay at our Costa Sur.
It is a pleasure for us to know that we were able to meet your expectations and that you had a great vacation.
The fact that our staff went out of their way to help you out is very much appreciated as they are the heart of our resort.
Once again, thank you, and we hope to host you in a verynear future at your "home away from home".
Cordially.
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1,293 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
Date | Rating
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English first
Rancho Palos Verdes, California
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Love Costa Sur (used to be Costa Vida). Love that all studio rooms have small kitchenette and spectacular view. Love the ground floor because of the large patio. Can't wait to go again. Love it because of the "more mature" crowd. Try the burgers and guacamole by the pool(s).

Room Tip: Ground floor studio's have wonderful large patios.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank 22Dsquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 6 September 2013
Dear Sirs thank you very much for having taken the time to let us know about your recent trip to Costa sur.
We are very glad we were able to meet your expectations and that you had a great time.
Once again, thank you, and hoping to host you again in a very near future at your "home away from home", we remain,
Cordially.
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San Diego, California
2 reviews
4 of 5 bubbles Reviewed 3 September 2013

We had a great time at Costa Sur in Puerto Vallarta. The rooms were large and accommodating. We had our own private beach were you could snorkel which is great for those who have kids. The food was great especially the breakfast, which was included in our trip. The only down side is that to get anywhere it is about a $13.00 taxi ride. But if you are looking for seclusion this is the place to go.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jmsustaita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 12 September 2013
Dear Sirs thank you very much for having taken the time to let us know about your recent experience at our Costa Sur.
We are very glad you enjoyed your stay and that you had a great vacation.
We will hopefully be hosting you again in a near future at your "home away from home" and, meanwhile, remain
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 September 2013

We had a great vacation in Puerto Vallarta. Loved Old Town! The resort was nice for its age. We enjoyed our 1bdrm condo, the meals at the resort did not compare to any of the establishments we enjoyed while walking through Old Town. In my opinion, the real jewel of the resort was the lagoon. We enjoyed many water activities while staying at the resort. I would have loved some sort of club activity at the resort. It would have helped me enjoy the nights without having to go back into town.

Room Tip: If planning on spending most of your time in town, staying at the main tower gives you greater acces...
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Wikkid_Pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 2 September 2013
Dear Sirs we thank you very much for having taken the time to comment about your recent stay at our Costa Sur and are glad you had an enjoyable trip.
We want to assure you we have taken note of your suggestions and will be looking into them in order to provide a more fun experience and allow you to spend more time on the premises.
Once again, thank you, and we hope to host you back in a near future at your "home away from home".
Regards.
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Laguna Hills, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 29 August 2013

Upon Arrival to Costa Sur Resort, the breath taking view from this Ocean Front Traditional Mexican Resort was truly magnificent. I was greeted by a friendly Staff who continually went out of their way to make my trip most enjoyable. The resort is older and may not have all the amenities and qualities of Mega Resorts located in the Nuevo Section of Puerto Vallarta, however, it has all the Charm and Service of a Quality Resort and it is located on the Coastline offering fabulous view of all Puerto Vallarta!

August is perhaps the busiest time for the Resort as it is high Vacation time for the families with kids from other Regions before school begins, so the resort was full and it was difficult to find a quiet relaxing place to enjoy in peace. The resort does have an Adult pool area, however, the no children rule is not enforced and many times the young children were noisy and the pool was full of very large "pool floating toys".

The Suites are large and comfortable and nicely decorated, The kitchen was adequate and made it convenient for preparing simple meals. The ocean front balcony view made it a perfect place to enjoy the sunsets . The large flat screen TV had excellent Cable and I found the Internet to be excellent once I figured out that sometimes the router needed to be reset by the resorts IT department.
One of the best features of the resort is the Restaurant and Bar Service. The food is excellent, high quality products, fresh, delicious, wide variety and reasonably priced. Service was Excellent. Happy Hour is 5 to 6 pm, although It would be better if it was 4pm-6pm as in other resorts.
The Lagoon is an added feature to the resort. The breakwater provides a wonderful area for snorkeling, swimming and was constantly enjoyed by the guests. (Be sure to take water bookies or soft shoes to wear in the water as it is rocky in many areas) The small beach area does have lounge chairs and umbrellas and best of all a great place to enjoy the beautiful ocean.

The resort has an Excellent Concierge who is very knowledgeable on the variety of Activities and Tours available in the surrounding area. I took advantage of the Diving, Horse back riding, Local Bus Tours and visits to town for shopping and dining. I took the Public Bus which is easy, fun and only cost 7 pesos (50 cents). All the buses are color coded, and have on the window their destination: Orange for trip to/from Old Town (known as Romantic Zone), transfer to Blue or Green to Costco/Wal-Mart, Marina etc. simple!

My most enjoyable part of the trip was Scuba Diving. Gustavo, Dive Master, Instructor, Scuba/Snorkeling Tour Guide provided an accelerating diving adventure. He is very professional and safety was his priority which lead to a fun diving adventure to all the many dive spots in Puerto Vallarta. If you are interested in diving or a snorkeling adventure, be sure to ask for Gustavo!
Costa Sur is a Wonderful Resort and I look forward to my next visit to My Home Away From Home!

Room Tip: All rooms have ocean front views, I have only stayed in North Tower. Because of location of resort...
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  • Stayed August 2013, travelled solo
    • Value
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Helpful?
5 Thank Cabo4me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 30 August 2013
Dear Madam thank you very much for having taken the time to write about your recent experience at our Costa Sur. It is a pleasure for us to know that you had a great stay and that we really covered your expectations and, maybe, a little more.
We will pass along to Gustavo an the rest of our staff your very nice comments, which will be very much appreciated, as they are the reward we like to receive for a job well done.
Once again thank you very much and we will be waiting for you in a very near future.
Cordially.

PS Very nice pictures!
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Alameda, California
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 15 August 2013

Went to Costa Sur for the first time this July and to PV for the first time in 20+ years. I had concerns going to Costa Sur at first s it was an older property and I liked the idea of the "all inclusive" but wasn't sure about t food. Well it was wonderful. The people were tremendous and the food was some of the bst "mexican" food Ihave had. It was aso nice to have the same waiters most days as you got to know them and they you. Everyone from the bellman to the front desk to the waiters and cleaning people were wonderful. If you are looking for a big "mega resort" this is not for you. Also I am not sure if you are single and looking to meet someone there it is possible but it is smallr and less "club-ish". The rooms are large (even the studios) and the beds comfortable. The appliances need updating (refrigerator, telephone, stove) but they all worked. There is wireless in the hotel but it wass not always strong. I know the hotel is working on mking this a non-issue. And the beach being semi-private and sheltered by a breakwater was excellent. It made for swimming and snorkeling very easy. So overall a wonderful time.

Room Tip: A corner room will give you a larger balcony.
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  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Peter_Big_Pete_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 17 August 2013
Dear Peter, thank you very much for having taken the time to let us know about your recent stay at Costa sur.
We are very glad we were able to meet your expectations and that you had a wonderful time and we will make sure to pass along your nice comments to all staff involved, as we know they will appreciate them tho their full value.
It is a fact we are working on the wifi issue and we will have it resolved in a brief time.
Hoping to host you again in a very near future at your "home away from home", we remain
Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

Costa sur is a nice resort. It is an old hotel the rooms are little outdated. My family we had two rooms, all very clean. Great view overall all enjoyed the room. Very spacious. Flat screens. We did cook on the stove. Our rooms were in the north tower. No wifi service in our room. We had to go to the lobby or ground floor to use it and enter a login every time. Food was good. Hotel buffets are ok. They offer a nice pool bar and restaurant. kayaking, snorkeling and other activities. Great experience. Loved our time at the resort. If you are expecting a new 5 star place. This is not the place for you. Great place for the price.

Room Tip: I believe the north tower is older so if you want a newer room, stay in the main building.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrkicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review, 15 August 2013
Dear sirs, thank you very much for having taken the time to comment about your recent stay with us.
We are glad we were able to meet your expectations and that you had a nice Family vacation, enjoying the amenities Costa Sur has to offer.
We have taken note about the wifi problem in your units and want to assure you that we are working on the system in order to correct the situation.
Once again, thank you very much, and we hope to see you again, soon, at your "home away from home".
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Costa Sur Resort & Spa

Property: Costa Sur Resort & Spa
Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#32 Family Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur

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