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“Relaxing”

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Costa Sur Resort & Spa
Ranked #35 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed 21 July 2014

My boyfriend and I travelled to Puerto Vallerta from Guadalajara for a weekend in december. We bought a groupon for this hotel so we stayed for 2 nights. The hotel was beautiful and we loved everything about it. The room was gorgeous with a view of the ocean. The wifi connection wasn't all that good but we enjoyed each others company. We had a friend in Vallerta that took us out because the hotel is quite far from the center, at least not in walking distance.
We had great food there and relaxed by the ocean. I think we we're the only young couple there, it was pretty much only older couples but we loved it!

  • Stayed: December 2013, travelled as a couple
    • Sleep Quality
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Thank BSCMtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 22 July 2014

Dear Guest thank you very much for taking the time to comment about you stay at our Costa Sur.
We are very glad we were able to satisfy your expectations and that your vacation experience was a good one.
I would like to confirm that, since your visit, we have considerably upgraded our WiFi system and we are sure you will notice the difference during your next visit.
Once again thank you very much and we hope to have the opportunity to host you in a future at your "home away from home".
Cordially.

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584 - 590 of 1,564 reviews

Reviewed 14 July 2014

Older hotel but will return. Wifi is brutal. Rooms are very clean and staff friendly. Did not have an all inclusive package but was quite happy taking the bus to Old Town to eat. Did eat at the hotel twice and was not impressed. Loved the snorkelling in the lagoon and met several people who returned yearly. Very small older resort outside of the main. The gym air conditioning was on and off. The store was over priced. If you are just looking to relax, swim, snorkel and don't expect high end, it's acceptable.

  • Stayed: November 2013, travelled with friends
    • Value
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3  Thank Shona C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Shona thank you very much for taking the time to comment about your past stay at our Costa Sur.
We have taken note of the issues you encountered and will make sure to take the necessary corrective steps to fix these problems.
Once again thank you very much and we hope you will give us the opportunity of hosting you again in the future at your "home away from home" and show you your remarks are important to us.
Cordially.

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Reviewed 13 July 2014 via mobile

An extended family get away 6/19-6/26. The hotel is older, but we enjoy the location. I think they need better activities onsite, however easy too get to town. only 2 issues was the taxi ride back to the airport. The driver wanted to charge more than he said at the hotel. Some family members had left the day before same number of people yet the price was higher for a smaller bus. Sunday brunch was a nightmare. Not enough staff and extremely long lines. Overall a good time for all. Had the best massage ever. Veronica was so helpful prior to our arrival. Eric was awesome helping our group book a few outings.

  • Stayed: June 2014
    • Value
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Thank SharoneR49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Sharone thank you very much for taking the time to comment about your recent stay at our Costa Sur.
It is a pleasure and a pride to know we were able to provide you with a good vacation experience and that some of our staff members shined above the rest. We will make sure to let them know about your kudos as they will very much appreciate them.
We have also taken note of the observations regarding the taxi issue as well as the brunch detail and we will make sure to take the necessary corrective steps in order to avoid these situations from happening again in the future.
Once again thank you very much and we hope to have the opportunity of hosting you in the future at your "home away from home".
Cordially.

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Reviewed 13 July 2014

I got married at Costa Sur in June and they did an amazing job. Mabel our wedding planner took care of all the details and made the day as amazing as I expected. Not only was the wedding perfect, the staff, food, accommodations were amazing as well. The staff were very friendly and treated you like family. The resort is also located in a beautiful area of Puerto Vallarta and has a very nice lagoon, beach and pools. I cannot speak highly enough of the staff, area and the care they put into taking care of their guests and making our wedding day so special. I highly recommend Costa Sur for anyone looking to visit Puerto Vallarta or are even planning a wedding!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
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Thank raymik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Raymi thank you very much for having taken the time to comment about your recent stay and wedding at our Costa Sur.
It is a pleasure to know that we were able to satisfy your expectations and that the overall experience was a great one. We will make sure to pass your comments along to Mabel, who does a great job each time she has a wedding in house, as we know she will appreciate them very much.
Once again thank you very much for having chosen us for this wonderful new step in your life and we hope to host you many more times at your "home away from home".
Cordially.

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Reviewed 13 July 2014

Been coming here sense I was 16! Not much has changed, staff is still great, although missing a few of the regulars. Food has gone a little downhill but other than that everything is the same. Great pool, good cocktails and perfect beach for swimming and snorkeling. Be back again soon!

  • Stayed: October 2013, travelled with family
    • Sleep Quality
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Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 16 July 2014

Dear Jamie thank you very much for taking the time to comment about your recent stay at our Costa Sur.
It is a pleasure to know that we are still able to satisfy your expectations and that your vacation experience remains a good one.
We have taken note of your remarks regarding the food and will check on this with our F&B Manager, in order to correct the situation. We will also pass along to our staff your nice comments, as they will very much appreciate them.
Once again thank you very much and we will be awaiting for your next trip at your "home away from home".
Cordially.

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Reviewed 4 July 2014 via mobile

Traveled with several friends, non-inclusive package with free breakfast was just enough for 4 people with two rooms (2 packages). Amenities are limited, resort beach is small, staff is welcoming although lack sincerity for some reason.

Stayed: July 2014
Thank Hector A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, Director General at Costa Sur Resort & Spa, responded to this reviewResponded 7 July 2014

Dear Hector thank you for having taken the time to comment about your recent stay at our Costa Sur.
We are sorry we were not able to fully satisfy your expectations, but hopefully your vacation experience was good enough as to give us another opportunity and show you we can be a great place to vacation.
Once again thank you, cordially.

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Reviewed 1 July 2014

Attended a wedding here and stayed 4 days but did not purchase all-inclusive meal plan. We were led to believe that we needed to purchase all-inclusive wristband to attend wedding reception, and accused of trying to swindle drinks from bar. Service was mediocre, too many flies in/around food. Rooms outdated in South building and moldy-smelling. No air-conditioning in public areas of lobby and halls. Staff were friendly but not too many other positives to recommend.

Room Tip: Main building rooms have been renovated.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
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2  Thank 19goddess63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this reviewResponded 3 July 2014

Dear Guest thank you very much for taking the time to give us your comments about your recent stay at our Costa Sur, as these are very important to us.
We are very sorry we were not able to satisfy your expectations and that your vacation experience was not better.
We have taken note of your observations and want to assure you that we will take all the necessary actions in order to correct the issues.
Once again, please accept our apologies and we hope that you will give us another opportunity to host you and show you that our guests are most important to us.
Respectfully.

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Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Puerto Vallarta
#22 Spa Hotel in Puerto Vallarta
#25 Family Hotel in Puerto Vallarta
#27 On the Beach Hotel in Puerto Vallarta
#34 Romantic Hotel in Puerto Vallarta
Price Range: £61 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from downtown Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur

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