We stayed in the penthouse. It's a beautiful location and is quite large. Inside, however, everything is falling apart. The drains are all clogged. Tiles are falling off the countertops. There are inadequate cooking utensils, including no knife or cutting board, in the kitchen. We expected that there would be dish soap and paper towels but there were not. Ants everywhere inside the unit, even though we kept it fastidiously clean. Everything (including the fake waterfall in the living area) leaked, creating dangerous, slick areas on the tile surfaces. The windows did not have screens, meaning that if we wanted a breeze, we had to contend with mosquitoes in our rooms. When our water ran out, we did not get a replacement jug for 2 days. The AC in the room did not work through the night - it would eventually begin to make loud clicking noises.
The penthouse also has a strange layout and the living space is so large that it actually is difficult to understand other people because it echoes so loudly.
We discovered that one of the pieces of artwork showing an underwater scene was actually just a beach towel stretched across a wooden frame.
Another party staying in another room did not have working water or electricity for the first day.
The maids seemed to keep the floors and beds clean, which was nice.
- Official Description (provided by the hotel):
- It is located in San Francisco, Nayarit, a little town 30 miles north of Puerto Vallarta, and just 30 min. from the Airport. There's 1 or 2 bedroom Villas, all of them with kitchen, living room, dining room and terrace, fully furnished, air conditioned, and satellite TV. Common areas with swimming pool, bar, terraces and astonishing views of the ocean. ... more less