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“Personal Service, great food, convenient location, pretty property”
Review of Hacienda Alemana

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Hacienda Alemana
Certificate of Excellence
Cambridge, Massachusetts
Level Contributor
104 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Personal Service, great food, convenient location, pretty property”
Reviewed 7 March 2011

This was my third time in the Puerto Vallarta area, having previously stayed with friends in the resorts area of Nuevo Vallarta in the past. and only visiting Puerto Vallarta for day trips. For this trip, I wanted to spend time in the heart of things.

Hacienda Alemana is conveniently located in the Romantic Zone (Zona Romantica). It's not near the beach, per se, but you can easily walk to it.

I opted for the cheapest room (being a budget-concious traveler) and was not disappointed. The owner also gave us a 10$ discount for paying in cash (either US dollars or Mexican pesos). Our room was on the second floor, entered by large sliding glass doors. There were two small (openable) rear windows in the main area and in the luxurious tiled shower stall.

The main area consisted of a queen size bed, flat-screen TV, wicker furniture and mini-fridge (bigger than a dorm fridge, smaller than a standard fridge). There were items in the fridge for a mini-bar (at extremely cheap rates for beer...about the same price as at a nearby market), but you could also use the fridge to store your own belongings.

There was a ceiling fan and air-conditioner. Being on the top floor of this section of the building, we had ultra-high cathedral ceilings with wooden slats.

In the back of the room, there was a walk-in closet on the right side with tons of storage space (rods and shelves and a safe), and on the left a toilet on (hidden behind a frosted glass door), the luxurious shower stall (large enought for two people), and a beautiful sink.

The room was extremely quiet, as it was toward the back of the property away from the main street.

Best of all, though, was the service. Every single person we met who worked on site was an absolute joy - particularly the owner's daughter. They did everything possible to confirm an enjoyable stay for us:

a) we arrived early in the morning and they held our luggage while we went out and shopped. We got back in the afternoon and they had carried our (heavy after a week of travel) luggage up and into our room
b) they came to the room when I picked up the key to personally show me how everything worked (TV, ceiling fan, safe, etc...)
c) while eating in the restaurant courtyard the owner's daughter would make sure we were still enjoying ourselves and we would end up chatting about other things (where she used to live, etc...)

There is a charming pool with lounge chairs in the central courtyard. It gets decent sun mid-day and the water temperature was about 85 degrees when we were there in March. On the top floor is a relaxing little roof deck overlooking some small mountainss and neighborhood. It's too far inland to see the ocean, but it's still a nice spot for a glass of wine. At night, it's lit up with candles.

Some reviews complained about having to walk to Langostino's for breakfast, but that policy seems to have changed. The onsite German restaurant is open everyday except Monday. It's only on Monday's that breakfast is served at Langostino's. On every other day you can stumble out of bed, walk through the lovely pool area, and have a full breakfast.

And the breakfasts are generous and good. We had two freshly blended fruit milkshakes, an order of fruit and yogurt, pancakes, and an omelet. Very filling!

Speaking of food, if you like German food, check out the same restaurant for lunch or dinner. I had a to-die-for wienerschnitzel second only to ones I've had in Germany. Again, the portions were amazing. My three course special (at only about $15 US) included a large salad, the entree, plus sides of red cabbage and saurkraut (you could opt for other sides, such as potatoes, too), plus a delicious chocolate mousse (one of three dessert options).

As with any place, I suppose there are downfalls. I'll list them below but can't stress enough how minor they are:

1 - the location is a block or two further from the beach and main shopping/dining area than ideal. This made it quieter (a plus), but a bit longer of a walk to the sites of the Romantic Zone. Still, that block or two only added 2-3 minutes so it's no big deal. You really still are near just about everything.

2 - water pours out of the shower stall (under the frosted glass door) and pools along the nearby floor. This was a problem we resolved by putting a towel under the door.

3 - the website mentions a sauna steam room but they are technically at a separate gym on the corner. Still, no big deal that it's not onsite, but since the gym's hours differed from ours, relaxing in a nice steam room before bed wasn't an option because the gym was closed.

That's really about all that's negative that I could say. Hell, as I'm even typing this review I just had an email arrive from the owners wishing me well and hoping I had a safe trip home.

Now THAT is good customer service.

  • Stayed March 2011, travelled as a couple
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    • Cleanliness
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1 Thank snarl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (71)
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  • English first
  • French first
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  • Any
English first
Idaho
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 March 2011

This is a great boutique hotel in the center of the "Old Town" of Puerto Vallarta. The rooms are well sized, attractive, clean and well appointed. Attention to detail is evident with such extras as incense, a stocked refrigerator with a complimentary bottle of champagne along with fruit and chocolates awaiting your arrival. A delicious a la carte breakfast is included in the price and served in the Hotel's courtyard dining room. Mike, Irma and their daugher Tatiana make you feel like you are a welcome guest in their home. This is our second time to visit Hacienda Alemana and we look forward to returning next year for our annual gallery and shopping trip to Vallarta.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAFIdaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2011

This was only our second trip to Mexico - our first was in 2008 to a large all-inclusive resort on the Mayan Riviera side, and we were originally planning to do a similar vacation this year, until I happened upon a review in which someone mentioned Hacienda Alemana. It sounded so intriguing that we completely changed our plans and chose an entirely different kind of holiday. We were not disappointed! This is a lovely place in a great location. The hotel is beautiful, we loved the location (great access to places on foot or by bus), and it has the BEST staff and owners. Every morning, either Tatiana or Irma would stop at our breakfast table to find out how we had enjoyed our previous day and to help us make plans. Their help was invaluable. Here are some of the highlights of our week:
- Breakfasts in the hotel. Delicious and as hearty as you like. Great way to start each day. (We also had supper at the hotel twice, including their German buffet on the day we arrived. Everything was great.)
- the beach at Boca (just a short bus ride from the hotel, and much quieter than Los Muertos beach)
- going through the little town of Yelapa up to the small waterfall. What an interesting little community there.
- snorkeling at Las Caletas (with Vallarta Adventures. They also serve a spectacular buffet. We also liked the Rhythms of the Night tour.)
- dining at Mexican Joe's. We went there twice. It's on Basilio Badillo not far from the beach. The name and the front of the restaurant don't look like anything special, but they have a lovely little courtyard in the back surround by high brick walls covered in vines. You can dine there by candlelight under the stars, listening to live music. The food was fantastic and the prices were great. Apparently it has only been open three months, so their prices might go up once they get more established, but we couldn't believe the value. We had a lobster dinner for two, including appetizer, bean soup (delicious!), main course with lobster tails, fish, scallops and shrimp, and dessert for about $35. And the staff are really friendly and very proud of their restaurant and their food.
- just wandering around old Vallarta at any time of the day
- relaxing and reading on the balcony outside our hotel room
We wouldn't hesitate to book another holiday here. It's a very different experience than an all-inclusive resort, but our total expenditures were comparable and we liked this better in so many ways. Overall, there were only two "cons". We found the bed mattress a bit hard (but lots of people prefer that), and since the hotel is on a busy street, there was a fair bit of traffic noise at times. But Mike and Irma have done a good job of designing the place to muffle that, by setting the rooms back behind the restaurant, using good quality doors and windows, and having lots of plants. And actually we kind of liked all those sounds - they were the sounds of Mexico.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertaCanadaGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 2 March 2011

I have been coming to PV for six years in a row now and this has been my best place to spend time.. A great hotel , friendly staff, and great hospitality from owmners Mike and Irma.
We rented a car and Irma arranged averything, car deliverred at hotel and pick up by rental company the next morning.. The restaurant is very good , especially for the buffet twice a week on Wednesday and Saturday.
Pool is small but great as it is heated..
It is a cool place to relax in private.. Our room was big, clean and very nice..
Highly recommended!!

Ali and Al

We spend three great weeks.

Stayed February 2011, travelled as a couple
Helpful?
Thank bennoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 March 2011

Could not ask for more in a boutique hotel--------except an ocean view, but then it would cost twice as much and you'd have to book a year in advance.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mix9142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnetonka, Minnesota
Level Contributor
145 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 March 2011

Hacienda Alemana is a jewel in the heart of Vallarta's Romantic Zone. My wife The place runs like a Swiss watch.

Visually, this small hotel is stunning; the layout is superb, the materials first-rate, the food and service excellent. All in all, owners Mike, Irma, and their daughter Tatiyana, make you feel that you're a visitor in their home.

Heartily recommended!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HowdyDoody4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duxbury, Massachusetts
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 February 2011

We stayed here for eight nights and just returned yesterday. I expected this place to be very nice based on the reviews here and in Fodors but it was even better. It is an oasis in the middle of Puerto Vallarta. The restaurant, the pool area and the rooms are all beautiful, modern and quiet. As a recent reviewer said- detail, detail detail- the brickwork, the stonework, the granite , the landscaping, the 85 degree pool and even the quiet air conditioner all combine to make this a a perfect place to stay. You can walk anywhere in Puerto Vallarta or take buses to beaches from right outside the Hacienda. We went to Sayulita, Mismaloya and Boca de Tomatlan by bus easily and cheaply.
The review of the Hacienda in Fodor's Puerto Vallarta is misleading. You now eat breakfast every day except Monday (when you get a ticket to eat at Lagostinos on the beach) in the Hacienda's restaurant and you can choose from the menu- every breakfast was superior. Fodor's also says that the Hacienda might be better for independent travellers because there is no front desk after the restaurant closes. Well the owners Mike and Irma and their daughter Tatiana are there all the time. We talked to all of them every day and they will give you advice and book trips for you. They live at the Hacienda. You don't have to go to a front desk-they come to you every day at breakfast to see how you are doing. If we stopped by the bar late at night for a drink one of the family was always there. Tatiana was our tour guide for a trip to San Sebastian and she is great. The staff is also very helpful and extremely nice- thanks to Julien for serving our breakfast every day and answering our questions about Puerto Vallarta. I don't want to repeat the best comments in the previous reviews but they are all true. We hope to return to Puerto Vallarta and hope that we can stay here again.
P.S. When you check out the website remember that the Hacienda is even better in person than it looks on the website.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickMcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Alemana

Property: Hacienda Alemana
Address: Calle Basilio Badillo 378 | Col. Emiliano Zapata, Puerto Vallarta 48380, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 70 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hacienda Alemana 4*
Number of rooms: 10
Official Description (provided by the hotel):
We are a small luxury bed and breakfast, just in the heart of old Vallarta. Five minutes walk to the famous Los Muertos Beach, and 10 minutes to the Malecon. We don't have a view, but we have a vision: service, kindness and more service. Start every day enjoying our delicious breakfast served next to the pool. And explore secret places around the area of Pv on our pirvate tours. We are looking forward on hosting you! ... more   less 
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Also Known As:
Hacienda Alemana Hotel Puerto Vallarta

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