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“Hotel Recommended but way over priced!”
Review of Amstar

Amstar
Certificate of Excellence
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Attraction details
Owner description: Amstar DMC is a leading destination management company providing services to individuals, travel agencies, tour operators, corporations and meeting planners. With a track record of 28 years delivering exceptional experiences, Amstar serves in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica and Hawaii. From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you and your clients need, stress-free. Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service.
Reviewed 3 weeks ago

They were listed on Now Amber hotel website.....found out they are owned by the same company. We had originally booked the 15 minute ride from airport to hotel and back and they charged us $150. We cancelled on a recommendation from a friend and went with Graylines to hotel and then just took a taxi one way which was about $12. Not worth the cost and if you want an escort through the airport, I recommend Graylines. They were $30 each way and basically moved you through right to the front of the taxi lines. Easy, no wait, etc.

Thank 578shellys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar, responded to this reviewResponded 2 weeks ago

Hi 578shellys,

Thank you for taking the time to write about your experience. We understand how some people might prefer to take other means of transportation and appreciate you sharing your tips.
With more than 28 years of experience, we offer our clients world-class customer service that they've come to expect from us. There are also certain other perks such as comfortable transfers, quality, trusted service and more, such as direct transfer to all our Amresorts brands in all destinations and an Amstar rep throughout your vacation.

Thank you for sharing your tips here and hope we have a second chance to earn those extra three stars.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"booking excursions"
in 2 reviews
"return trip to the airport"
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"friendly driver"
in 2 reviews
"these guys"
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"tour guide"
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"vehicle"
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1 - 5 of 68 reviews

Reviewed 4 weeks ago

They were there waiting and made us feel safe and secure! Thank you driver spoke English and was very informative about the area

Thank bettyporter228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar, responded to this reviewResponded 4 weeks ago

Hello bettyporter228

Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Vallarta!
We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you.

Thank you for your kind words and we look forward to welcome you back soon.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

These guys are the ones you want to take you from the airport to your resort and back. They even keep track of your flights and will pick you up later if your flight is delayed so you don’t waste time sitting at the airport when you could have stayed on the beach! Safe, reliable, five stars.

Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar, responded to this reviewResponded 21 March 2018

Hello Amanda,

Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Vallarta!
We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you.

Thank you for your kind words and we look forward to welcome you back soon.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Laura at AmStar located in the Sun Scape resort Puerto Vallarta was amazing! Zip line tour guides Omar, Ana, Kahatia and ? we're magnificent!!

Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar, responded to this reviewResponded 14 March 2018

Hello Doug,

Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Vallarta!
We strive to provide world-class customer service and it makes us very happy to read we've been able to deliver this to you.

Thank you for your kind words and we look forward to welcome you back soon.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 11 February 2018

booked a mountain tour in 4 wheelers thru Amstar, the trip lasted about 3 hours and we had a great time climbing the hills, up and down the mountains and stopping for lunch and drinks on the way.

Thank terrytman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar, responded to this reviewResponded 13 February 2018

Hi Terry
Thank you for taking the time to share on TripAdvisor your experience with your Amstar DMC excursion in Vallarta. It's our pleasure to provide you with the best possible service and make you comfortable during your travels. We look forward to welcome you again soon!
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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