Beautiful hotel and accommodations, amazing room, architecture and views, but that's about it. Restauarant and overall food quality is less than mediocre, nothing inventive or special and way over priced, slow and inattentive service. The worst of all is the poor customer service demonstrated by the hotel management, defensive rather than apologetic, inability to understand and deal with the problems and issues at hand, and then later claiming ignorance. La Casa que Canta is a gem, but a diamond in the rough. People may enjoy their experience for the exceptional accommodations, but typically don't come back due to poor customer service - at least I will not be back.
- Official Description (provided by the hotel):
- La Casa Que Canta is a small luxury hotel with essence, history and a personality of its own. Located in Zihuatanejo next to the beautiful La Ropa beach, this hotel offers unrivaled panoramic views. Built with Adobe bricks, palapas and tropical woods, the unique architecture of La Casa Que Canta is an icon on the Pacific Coast of Mexico. It's 25 Oceanfront ample suites, spread out among three buildings, all have spacious terraces and 180-degree views overlooking the bay. Considered The Most Romantic Hotel by famous magazines, and travelers. The hotel was chosen for a famous Hollywood movie called "When a Man loves a woman". Since our opening 25 years ago, we are proud to be amongst the best Boutique Hotels of the World. Our pursuit of constant improvement and excellent service has granted us multiple awards. ... more less
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- Also Known As:
- La Casa Que Canta Hotel Zihuatanejo
- Casa Que Canta Hotel Zihuatanejo