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“Laidback luxury, excellent service!”

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Villa del Sol Resort
Ranked #8 of 77 Hotels in Zihuatanejo
Certificate of Excellence
Reviewed 10 June 2014

My wife and I have stayed at this beautiful hotel twice, once for a week in March 2012 and again in March 2014--we had consistent great service both times. It was great to return and recognized a lot of the same staff members, Christino, Eddieberto Jorge and Carlos- didn't miss a beat, the whole staff is attentive without being intrusive. We tried the Tequila Tasting with Eugene and Marco, both made it interesting without making it a drinking contest, it gave us more of an appreciation about different Tequilas. If you do taste one too many tequilas then the next day you won't have a problem finding a great spot (chair) at the beach or by the pool to easy into the day. The hotel has the best location on the beach and gives you a picture perfect view of the bay and allows you to watch the beautiful evening sunsets. By far our favorite hotel resort. We will be back! Thanks!

Room Tip: beach suite with a plunge pool
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  • Stayed: March 2014, travelled as a couple
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Thank Clifford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 11 June 2014

Dear Clifford B,

Warmest greetings from Viceroy Zihuatanejo !

It was a true honor to have you with us again. Im glad to learn that you enjoy our hotel and facilities as usual. The tequila tasting is one of the most popular activities in site de resort very nice to know that you tried.

Best regards and we hope to welcome you back son.

Martin Kipping
General Manager

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230 - 236 of 781 reviews

Reviewed 6 June 2014 via mobile

Best place I ever stayed in Zihuatanejo! Room was beautiful, service excellent and the food amazing. Our room included a coffee and pastries(made at the hotel) service every morning!

The beach is so nice, the send and water are perfect. The lounge chairs and hanging beds are very comfortable, you can lay there for hours!

The weather was great too, it rained for a couple of hours because of a storm somewhere close by but that was it.

There are a few good restaurants minutes away on the beach.

I'll be coming back to this place for sure.

Thanks!

Stayed: May 2014
Thank rruiz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Manager at Villa del Sol Resort, responded to this reviewResponded 9 June 2014

Dear Mr. rruiz4,

Warmest greetings from Viceroy Zihuatanejo !

Was a pleasure to have you with us and I like to thanks you for your nice comment. Please do not hesitate to contact me for your next visit.

Regards,

Martin Kipping
GM

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Reviewed 29 May 2014

We just returned from another trip to the Viceroy in Zihuatanejo. We stayed 9 days this time. The staff is still outstanding - and a lot of fun. The grounds are still immaculate. The food is still wonderful. We went for some serious R&R this time - so we decided to splurge on a Lagoon Suite and we loved it so much. We spent a lot of time in the room, on our private patio (with a chaise lounge for two and a table and chairs for two) and in our private plunge pool. (The bathroom in our Suite was great too, with a nice big shower with French doors that opened onto a totally private outdoor area.) This was a last minute trip, so we ended up forgetting several essential items. The staff got us everything we needed. They really are the best thing about the hotel - and that is saying a lot given how great the property is. Can't wait to go back!

Room Tip: Even though we were in a Lagoon Suite, we had a great view of the ocean from our patio.
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  • Stayed: May 2014, travelled as a couple
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1  Thank ExpatLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 2 June 2014

Dear ExpatLisa,

Thank you so much for your nice comments. Your feedback commits us to continue with the same quality and service.

Please do not hesitate to contact me directly on your next visit so I can guaranty that you will have a wonderfull stay again.

Best regards,

Martin Kipping
GM
+52 755 5555500

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Reviewed 29 May 2014

This is a great hotel with exceptional service in Zihuatanejo. The rooms are gorgeous, the staff is exceptionally nice and accommodating, and the location is superb. We went during a quiet period so the hotel was pretty quiet, so can't assess what it's like fully occupied, but it was pretty sweet to have it almost all to ourselves. In all fairness, it's not my most favorite beach of all time, but it's still really pretty and a great place and jump off to for a quick getaway. The staff really make this place, and if you're into wine check out their legit wine cellar.

  • Stayed: May 2014
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Thank Aspen09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 2 June 2014

Dear guest,

I like to thank you for taking the time to share with tripadvisor your comments about your recent stay in our paradise.

Im glad to know that you enjoyed our facilities and staff we really hope to welcome you back soon.

Gracias,
Martin Kipping

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Reviewed 15 May 2014

My husband and I just returned from an 8 day stay in Zihuatanejo. The Viceroy is our favorite hotel on La Ropa beach. The hotel staff went above and beyond for us as usual. We dined at the hotel more often than we have in prior visits. As always the food was fresh and delicious. At the time of check out, we made our reservation for our next trip at the end of November. Cannot wait to return to what we call paradise.

  • Stayed: May 2014, travelled as a couple
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Thank ChicagoStolarski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 19 May 2014

Dear guests,

Warmest greetings from Viceroy Zihuatanejo !

We like to thanks you for your loyalty. Im so happy to learn that you enjoy your recent stay with us. Please do not hesitate to contact me if there is any special assistance you need for your next trip.

See you on november, GRACIAS AMIGOS !!

Martin Kipping
GM

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Reviewed 14 May 2014

The hotel is located in a quite beach, far from the hotel area. The beach is nice and quiet, however gets crowded during weekends. We stay there during easter and the hotel had some guests only, thereforee, the kids could really use the pool for themselves. The room was really big (bathrooms as well) and clean with a wonderful view to the beach. Not all rooms have it, so ask during the reservación. Our room had a small pool with cold water so kids did not use it. Hamocs were available in the beach togheter with palapas. Floating beds are available with a daily fee. Depending of the time of the year some activities are organized by a lady. Beside that, there is not much to do for the kids. The kids spent only a couple of hours with her. The hotel was very clean and everything was in order. They left coffee and sweet bread out of your room and they have most common TV channels including Disney.

Food was good, although not exceptional. Prices were the expected ones in a hotel of this kind, i.e. not cheap. Only one restaurant was open (there are 2) and the menu was limited with almost no sea food. Breakfast was really good but we missed specialities that you would expect in the beach.

Food serviré was very flexible when ordering however during sometimes of the day service was terrible in bar and restaurant, with almost no attention or very slow service.

Pools (2 for families and 1 for adults only) are small so I guess they get crowded when the hotel is fully booked. Considering this plus the service, I can say we were lucky to be there when empty.

One failure was an AC unit in the room that did not work at our arrival and the concierge that guide us to the room never turn it on al we found it some hours later. They fix it the next day.

Considering other hotels we have visited our opinión is that it is a good option ( with some good luck) considering all the aspects I have mentioned and some willingness to accept them.

Room Tip: Ask for the rooms infront of the beach.
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  • Stayed: April 2014, travelled with family
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1  Thank FD09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 19 May 2014

Dear FD09,

We like to thank you for taking the time to share your comments on tripadvisor. It is only through your feedback that we can work on improvements and continue with the services and things you like.

Again - Gracias...! We look forward to welcome you again.

Martin Kipping
GM

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Reviewed 27 April 2014

Loved this hotel. Used our plunge pool a lot. Comfortable rooms. Great beach. Went fishing and caught a huge sailfish. Captain took us to Playa Las Gatas where we had sailfish ceviche and grilled sailfish. Went snorkeling there while fish was being cooked. We were the only gringos there. Hotel food was fresh, healthy and delicious. The fact that we went during the summer meant that we often had the beach and pool to ourselves. Would love to return.

  • Stayed: July 2013, travelled as a couple
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Thank Caspritchers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Director General at Villa del Sol Resort, responded to this reviewResponded 30 April 2014

Dear Caspritchers,

Warmest Greetings from Viceroy Zihuatanejo !

Thank you very much for your recent visit, we are glad to hear that you enjoy our facilities, fishing and snorkelling.

Please stop visit us, we look forward to welcoming you in the not too distant future.

Gracias,

Martin Kipping
GM

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Additional Information about Villa del Sol Resort

Address: Carretera Ecenica s/n | Playa la Ropa, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#4 Top resorts Hotel in Zihuatanejo
#5 On the Beach Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo
Price Range: £415 - £720 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa del Sol Resort 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Villa del Sol Resort, Zihuatanejo, A Destination Luxury Hotel ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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