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“Amazing getaway”

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Villa del Sol Resort
Ranked #12 of 79 Hotels in Zihuatanejo
Certificate of Excellence
Reviewed 7 July 2014

We went here over Labor Day weekend in 2013 and it was a perfect getaway. The staff were amazing. The food was very good, but really the staff and service made this a five-star experience. Can't wait to come back!!!

  • Stayed: September 2013, travelled as a couple
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1  Thank Brivid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Director General at Villa del Sol Resort, responded to this reviewResponded 10 July 2014

Dear Brivid B,

Warmest greetings from Viceroy Zihuatanejo !

Was a pleasure to have you with us. I want to thank you for your feedback and I hope to welcome you back soon.

Best Regards,
Martin Kipping
GM

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242 - 248 of 800 reviews

Reviewed 30 June 2014

The Viceroy Hotel on La Ropa Beach is a lovely high end resort. It has the feel of a Four Seasons and is very pricey but is a step above the other resorts in this area. We had complimentry coffee and rolls delivered to our room each morning and a lovely breakfast was also included. The two restaurants both offered fabulous dining experiences. We were on the beach each evening at a beautiful table with candles and amazing service.

Viceroy Zihuatanejo is the absolute best! First - it has a terrific location. It is right in the center of Playa La Ropa, which is a wonderful beach.

  • Stayed: October 2013, travelled as a couple
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1  Thank WCG_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Director General at Villa del Sol Resort, responded to this reviewResponded 2 July 2014

Dear guest,

I like to thank you for sharing your comments about your recent stay at Viceroy Zihuatanejo ! Very nice to hear that you enjoyed our amenities and facilities.

Was a pleasure to have you with us please do not stop visit VZ !!

Gracias,
Martin Kipping
GM

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Reviewed 24 June 2014

We just got back from the Viceroy Zihuatanejo after having our perfect wedding there this past weekend. The hotel grounds and rooms are spectacular and everyone in our wedding party enjoyed the weekend. The hotel staff (particularly the wedding/event planner Angelica) went out of their way to ensure the group was well taken care of and had a great time. There is not a single item that I wish were different for the event. Thanks to everyone at the hotel that made our wedding special.

  • Stayed: June 2014, travelled as a couple
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Thank TravelBrianCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Director General at Villa del Sol Resort, responded to this reviewResponded 30 June 2014

Dear Mr. Brian K.

We like to thanks you for choosing us for such an important event. We believe in the quality of the attention and of our services as the major guarantee and source of satisfaction towards our guest. I'm glad to learn that you enjoyed your stay with us.

We hope to welcome you back soon !

Best Regards
Martin Kipping
GM

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Reviewed 16 June 2014

My wife and I took a weekend getaway for my wife's birthday and we couldn't have picked a better place. At the beginning we were warmly greeted by friendly staff that made check in easy. We were constantly amazed that everywhere we went everyone knew our names and that we were there celebrating my wife's birthday. They truly made us feel like we were famous.

We chose the Viceroy because it's located directly on La Ropa Beach. Our room, B11, was directly on the beach. It was a great room. Very large, pool, terrace, hammock, everything we needed and more.

The beach is fantastic. Service right at your lounge chairs so you never have to move. Waiters are there at your beck and call. Raise your flag and the elephant comes running. Inside joke you'll realize after you are there.

I can't say enough good things except GO. You'll be glad you did.

Room Tip: B11 was an amazing room.
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  • Stayed: June 2014, travelled as a couple
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1  Thank JMM15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 20 June 2014

Dear Mr. JMM 15,

Warmest greetings from Viceroy Zihuatanejo !

I like to thank you for choosing us to celebrate your wife's birthday. I´m glad to know that you enjoy your stay.

Please do not stop visit us..!

Best regards,
MK

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Reviewed 16 June 2014

We have been coming to this property for many years. Originally it was the Villa Del Sol. With each management change the charm and ambiance of the property has lost a few points. Little touches have slowly disappeared under the guise of cost savings for each new management portfolio. Don't get me wrong, the place is still beautiful, but the hands on management style of the original owner and manager has disappeared. The beach is still the best beach in the area and the restaurant still provides an excellent meal, but the lack of something extra is seen in the reduction of occupancy over the last few years.
Will we still return? Probably , Will we still have fond memories of the old times, definitely!

  • Stayed: May 2014, travelled as a couple
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1  Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 17 July 2014

Dear Ken K,
thank you very much for your comment you posted. I appreciate your feedback and would certainly love to discuss those changes you have mentioned with you.
I am glad that you still enjoy as loyal customer the wonderful cuisine from Chef Paco and the service attention you are receiving, hopefully we will be able to connect in the future one more time here in Paradise, on Playa La Ropa.

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Reviewed 10 June 2014

My wife and I have stayed at this beautiful hotel twice, once for a week in March 2012 and again in March 2014--we had consistent great service both times. It was great to return and recognized a lot of the same staff members, Christino, Eddieberto Jorge and Carlos- didn't miss a beat, the whole staff is attentive without being intrusive. We tried the Tequila Tasting with Eugene and Marco, both made it interesting without making it a drinking contest, it gave us more of an appreciation about different Tequilas. If you do taste one too many tequilas then the next day you won't have a problem finding a great spot (chair) at the beach or by the pool to easy into the day. The hotel has the best location on the beach and gives you a picture perfect view of the bay and allows you to watch the beautiful evening sunsets. By far our favorite hotel resort. We will be back! Thanks!

Room Tip: beach suite with a plunge pool
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  • Stayed: March 2014, travelled as a couple
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Thank Clifford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, General Manager at Villa del Sol Resort, responded to this reviewResponded 11 June 2014

Dear Clifford B,

Warmest greetings from Viceroy Zihuatanejo !

It was a true honor to have you with us again. Im glad to learn that you enjoy our hotel and facilities as usual. The tequila tasting is one of the most popular activities in site de resort very nice to know that you tried.

Best regards and we hope to welcome you back son.

Martin Kipping
General Manager

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Reviewed 6 June 2014 via mobile

Best place I ever stayed in Zihuatanejo! Room was beautiful, service excellent and the food amazing. Our room included a coffee and pastries(made at the hotel) service every morning!

The beach is so nice, the send and water are perfect. The lounge chairs and hanging beds are very comfortable, you can lay there for hours!

The weather was great too, it rained for a couple of hours because of a storm somewhere close by but that was it.

There are a few good restaurants minutes away on the beach.

I'll be coming back to this place for sure.

Thanks!

Stayed: May 2014
Thank rruiz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin K, Manager at Villa del Sol Resort, responded to this reviewResponded 9 June 2014

Dear Mr. rruiz4,

Warmest greetings from Viceroy Zihuatanejo !

Was a pleasure to have you with us and I like to thanks you for your nice comment. Please do not hesitate to contact me for your next visit.

Regards,

Martin Kipping
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa del Sol Resort

Address: Carretera Ecenica s/n | Playa la Ropa, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#6 Top resorts Hotel in Zihuatanejo
#6 Family Hotel in Zihuatanejo
#8 Luxury Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
Price Range: £257 - £709 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa del Sol Resort 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Villa del Sol Resort, Zihuatanejo, A Destination Luxury Hotel ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican as well as Pacific Seafood cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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