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“VDS provides the canvas, you paint the picture!” 5 of 5 bubbles
Review of Viceroy Zihuatanejo

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Viceroy Zihuatanejo
Ranked #7 of 81 Hotels in Zihuatanejo
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“VDS provides the canvas, you paint the picture!”
5 of 5 bubbles Reviewed 25 April 2005

Very few hotels understand how to translate "we are on our annual anniversary get away" into thoughtful service. VDS figured it out!! (Ritz SoBe also did a great job). We experienced champangne and a light snack in our room upon arrival, flower petals on our bed every evening, and a warm staff greeting us at every turn.

We will definitely be returning to VDS for the following reasons; exceptional staff, great environment (beach/grounds), wonderful room, great food/drinks.

Spend the money....We stayed in Beach Suite 7. BS7 is on the second floor with wonderful views of the beach and bay. Be sure to request a second floor suite it is more private. We contemplated not leaving our room, it was that great.

We have kids, we both work, we like to spend time together. VDS can offer little or it can offer much. We chose to re-ignite our relationship so we were fairly low maintenance guests with high expectations. I am confident VDS would exceed those expectations of the highest maintenance guest.

  • Stayed April 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank UptownCalhoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed 24 April 2005

Just returned from a five night stay at VDS. While we had plans to do lots of stuff off property, we spent 90% of our time at a palapa overlooking the beach at VDS. We chose VDS after reading other posts from people talking about having to go down to the pool at 1am or 5am to "reserve" a lounge chair. That's just not a vacation to me, to have to fight over beach chairs with others. At VDS, they have 78 rooms (I think), and over 70 palapas, which are the bamboo "trees" with 2-4 teak lounges and a table for two underneath. While some guests did come down early (9am) to snag the "front row" palapas, there was no chance that VDS would run out of lounge chairs. The main pool does only have 10 lounge chairs, but the beach is the preferred location for most guests sunning themselves. The best part about our stay was having lunch daily on the beach, and having the waitstaff refill our bucket of beer whenever we needed them to! We really enjoyed our stay at VDS and would return again.

We were very satisfied with our "Standard" room and didn't mind that it was sparsely decorated, as we spent most of our time on the grounds of the hotel. The air conditioning works just fine and the room was very pleasant. However, the photo on the VDS website shows standard rooms with a sitting area. Our room, (#35 on the second floor) had no such sitting area. I suppose if that really bothered us, we would have said something. We did have a very nice patio on the second floor, with a table and two chairs, where we ate breakfast each morning.

I have read a few posts online that say that standard rooms don't have a TV or phone. Not true. We had a small TV, which had 5-8 channels in English. We watched movies late night several nights. There was also a phone and small refrigerator. The staff kept our room stocked with bottled water, which was free and provided for "brushing your teeth," although we went through 6 bottles a day.


A few thoughts on Ixtapa/Zihua as a vacation.

1) Don't expect culinary delights. This is Mexico, not France. We did enjoy a woodfired pizza at Emilio's in Ixtapa, but the 195 peso taxi drive (round trip) made it a more expensive night. We heard that they have great ribs, too. Neither the concierge at VDS nor our taxi driver had ever heard of Frank's, so we didn't get to try the "amazing shrimp" that others have raved about on this site. Another place we heard were great were Tuscano's in Ixtapa. Most nights, we picked a different beach front restaurant on Playa La Ropa, so we could walk to dinner from VDS. Elvira's and Rossey's were just fine, and we stayed away from the overpriced restaurants on the ridge above VDS, having heard that you are paying for the view and the food is not that great. Tamales y Atoles Any in downtown Z was a very inexpenive dinner. Tamales are $1US, and two will fill you up. I had the tortilla soup as an appetizer, but it was enough for dinner!

2) This year, mid-April was "off season." Although hotel rates at most places hadn't dropped by our arrival on 4/16, both Ixtapa and Zihua were "dead." We walked through several of the high rise hotels on Ixtapa's beach and all were empty. Not a lot of traffic at any restaurants, either. (Like 2 tables filled by 8pm). Basically, the whole place was a "ghost town." (Which didn't bother us in the least).

3) Bring sunblock with SPF 45. The sun is really intense. And we usually wear 8 and 15 here at home in California.

4) In terms of activities, there are vendors on the beach who will take you parasailing (5-7 minutes for $25US), rent you a waverunner, or "boogie boards." There's also a beach massage place down towards Casa Que Canta. You'll notice a sailboat/catamaran right in front of VDS. We learned on our last day that it is for use by VDS guests (I'm sure for a charge), and there is a staff member, Miguel, who will help you use it. The beach vendor who runs the parasailing can also get a boat (a panga) to come over and take you to Playa Las Gatas for about 100 pesos roundtrip. This would be a time saver over taking a cab to the pier in downtown Zihua, and then taking a panga over to Las Gatas. The cost would be similar, in my estimation. Two interesting activities that are options are swimming with the dolphins in Ixtapa, or an eco-tour with a zip line through the jungle, offered by Jungle Tours in Troncones. We called too late in our stay to make arrangements for this, so definately plan ahead if you want to do it. (Next trip!)

Last tip: There's a website (ZihuaRob's site) that lists the cruise ship schedule. You will want to take note of which days during your stay that there is a cruise ship in port. Those would be the days to stay away from Isla Ixtapa, Las Gatas and downtown Zihua, as they will be filled with cruisegoers. During our stay, ships were in town for two days, but left by 2:30pm and 1pm.

In summary, VDS and Zihua are a great place to just sit in the sun and relax. Your only decisions daily will be what to eat and which swimsuit to wear.

  • Stayed April 2005
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
22 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 of 5 bubbles Reviewed 22 April 2005

We went for our honeymoon March 28 to April 2, 2005. We wanted a quiet and romantic place. After having gone to Ikal Del Mar in 2004, we were looking for someplace similar. Our travel agent and the hotel staff assured us that there would not be many children, and the few that were there would be in a certain part of the resort. Wrong. This place was overrun with children. Even ones skateboarding down the sidewalks through the resort. Children were even in the adults only pool. When we complained to the staff they said they would take care of it, but nothing ever changed. One staff manager told me the owner had specials arrangements with some close friends that allowed their children to go anywhere and to any pool at the resort.

The place is immaculate and the rooms are excellent, but this is not a romantic resort for a couple, unless you never want to leave the room. Which is pretty much what we did after the first 2 days.

The food is good, but I got extremely sick on the third day there and the resort had to call a doctor for me. It was definitely something I ate because we never left the resort to eat anywhere else, nor did we drink any water but bottled water. After a shot, and 2 prescriptions, and losing 2 days of my honeymoon being ill, we made it home and both agreed it was one of our worst vacations ever.

  • Stayed March 2005
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 17 April 2005

After reading this board, we decided to go with VDS for our honeymoon April 9-15th. I’ll try and make this posting for those of you who, like us, are totally new to Mexico and this area.

Details about our stay: We were in a lagoon suite (LS3) back of the property, Romance package.

VDS is the best place in the area. No doubt. We checked out many of the others while we were there (I rode a wave runner in front of Casa Que and just can’t believe you would come to this place and not have any thing but a cliff for a beach). However, this hotel, and the area, will not be for everyone. My rating refects this and a small couple of other issues I’ll explain later.

VDS started out 20+ years ago (as we read in the book in the room) by a German gentleman with the idea that he would like the perfect place to have his type of vacation, live, and share the place with other people. We saw this gentleman, Helmut, walking around and at dinner a few times.

While reading the story, Helmut’s type of vacation he preferred was to have a small hut on an isolated beach as a retreat. The whole place and attitude of the staff reflects this basic idea. The hotel can’t be much more than 5 feet higher than the water. No sea wall etc.

Helmut chose Zihu because of its superior Playa del Ropa beach. The beach is ¾ of a mile long (measured with my GPS). The Soft sand, very little tide difference, sun is facing the beach all day, very few big buildings in the area.

The suites of the hotel were added the last and show that Helmut had obtained enough capital with the earlier construction to really ratchet up on the accommodations. The landscaping is outstanding IMHO.

The locals also tell me that the staff is some of the most well paid workers in the area and they consider working at VDS as a prestigious job.


Now for what the place is not.

1)The accommodations are still more like an Adobe beach hut (probably by design) than a 5 star extravagant hotel room. Look at the pictures in the marketing info available, there are few free moving table beds desks, etc that are not made out of cement. We liked it because the 18 inch thik walls mean it is really quiet, however for people looking for interior design – forget about it.
2)Like I said before, Helmut did not choose Ziha because it was an entertainment hub. It is not Cancun, it is a small fishing village with some other tourist business thrown in. There are things to do, but #1 on the area activity list is doing absolutely nothing.
3)This is Mexico and not Scottsdale or Maui. I liked Mexico and the people were very nice, but I can see where others will not the rest of the town right out the VDS lobby. For instance, the fish smell of the town, the aggressive street and beach vendors, the “different” street and building construction standards and traffic rules etc.
4)This is the opposite of a cruise where there a planned events with others and things to do with guides. Dinner and laying by the beach is probably the only other activity with other hotel guests. There also is not much planning at VDS around kids. If you bring them, you will probably be entertaining them. VDS does have a subcontracted travel planner to help with activities outside the hotel, but they were useless (when they were even at the desk I the lobby), and we did much better just going to town and making our own plans with locals for activities. We went fishing, hiking, parasailing, wave running, sailing, horseback riding with just talking to locals (who all speak great English) and not using anyone at the hotel.
5)Not a place for laptops (thank God), not a place for cell phones (our Sprint phones didn’t even work). Not a place for people needing reliable communication to the outside world. They have a meeting room, but if you bring work here – it is not going to get done. This is not a place to go if you have any work to do. If you want to complain and change this – do so at your own risk. I saw someone with a laptop at the cantina bar and I wanted to do violent things to the laptop and other guests may feel the same.
6)It is a 20+ year old place in Mexico, not everything works perfect and there are maintenance issues (we had some, heard about others).
7)There is some dilution of quality down through the staff. We had some communication issues with the staff about an upgrade to a beach suite, which got fouled up with a shift change and we ended up not getting what we wanted. Still a great vacation, but this mishap did take away from just about a perfect honeymoon through 3 days.
8)Each room is custom designed and we saw a few other rooms while there. There is a great deal of difference between good and stunning rooms in the same price class and it is hard to tell what your getting for your money going in. I think they should break down the price classes even further. For example, a beach suite second floor is FAR better than one on the first floor for just about anyone without kids – trust me - but for some reason are the same price.

Summary, if a quality beach and a very quiet time is what your looking for, this is it in this area.

  • Stayed April 2005
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
49 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 April 2005

We just returned from Villa Del Sol, but we seriously contemplated quitting our hectic jobs in Dallas and staying forever.

We stayed in a deluxe mini suite, number 25, and couldn't have been more pleased. My favorite touch? Each day, after a sun drenched afternoon on the beach, we would return to our room to find a creative floral arrangement delicately placed on a pillow. We took a picture each time and looked forward to the next.

We highly recommend the hotel for those who appreciate fine architecture, an enviable spot on the beach, and superior service.

Be sure to ask for Rudolpho when booking your private tour of the Isle of Ixtapa. He's very popular around town and even showed Meg Ryan and Andy Garcia around when they visited.

  • Stayed April 2005
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank mirendav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 28 March 2005

What a wonderful place!!! Had big plans for sightseeing and such when we first arrived, but got soooooo relaxed we ended up not doing much at all. It was enough just to lay on under the palapa all day and watch all the activity on the beach. Although we did venture into town on one evening. We went to the flea market, waterfront, and ate authentic mexican food at Tamales e Atole Any. Walking back through the doors to Villa del Sol after that excursion was like walking into another world.

Can't begin to describe the excellent, warm and friendly service of everyone at Villa del Sol. From the morning coffee and croissants delivered to the room to the designs made of flower petals left on the pillow by housekeeping. The accommodations were beautiful, even in the superior rooms which are the least expensive. The food was yummy and there was alot of variety, especially at breakfast where we didn't eat the same thing twice. Was very nice having lunch on the beach under our palapa too. At first I hadn't been thrilled with the thought of having to eat most of our meals at the hotel (mandatory meal plan), but later it became a blessing in disguise given our increasingly relaxed state and lessening desire to leave the property.

Haven't stopped singing the praises of Villa del Sol since we've returned and wished we never had to leave!!!

  • Stayed March 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 27 March 2005

My husband and I just returned from a week at VDS and honestly, it is the best vacation that we have ever had! The place is amazing - the rooms spacious and clean - each night the maids put flower petals on the pillows. This is just one of the many "added touches" of the resort, from carrying your plate back from the luscious breakfast buffet to remembering your favorite cocktail.
The restaurants at the resort are great - we had the guacamole almost every day. Although there is a mandatory breakfast/dinner meal plan, they allow you to switch the dinner to lunch for two nights which we took advantage of. We would recommend Amuletto for dinner - it is a special place (make sure you get there for sunset) with a very beautiful view. I would definitely skip Kau Can - we had our worst meal there by far, the view was the only redeeming quality. All and all it was an incredible vacation. We highly recommend Villa Del Sol and hope to go back soon!

  • Stayed March 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Viceroy Zihuatanejo

Property: Viceroy Zihuatanejo
Address: Calle Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Zihuatanejo
#3 On the Beach Hotel in Zihuatanejo
#3 Top resorts Hotel in Zihuatanejo
#5 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#10 Family Hotel in Zihuatanejo
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Viceroy Zihuatanejo 5*
Number of rooms: 46
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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