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Hotel Irma
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Reviews (473)
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All reviewslove hotella ropabag of iceinfinity poolno elevatorocean viewshort walkmexican hotelbreakfast includedmadera beachstyrofoam coolera million dollar viewrooms are clean and comfortablefew stairsthe hotel sitszihuatanejo bayclose to town
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Reviewed 10 March 2014

I've stayed at Hotel Irma three times and, although it's a good value for the money, it just isn't quite what it used to be. There were several days where pipes were breaking, no hot water, our ocean view rooms we had reserved were not available when we arrived, etc. There have been many rooms added over the years but no extra pool or pool chairs. People resorted to getting up quite early and placing towels on the prime spots they wanted to use later in the day, leaving nowhere to sit but on the concrete if you arrived anytime after lunch.
I spent part of this visit scouting out other properties for my next visit as I don't think I will stay at Irma again.

  • Stayed: March 2014, travelled with friends
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2  Thank Jeff V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

We have been vacationing at the Hotel Irma in Zihuatanejo for 8 years. Before that, we traveled all over Mexico staying at different beach resorts for a week at a time. When we arrived to the Irma, we both knew this was where we wanted to spend our retirement vacations. I cannot say enough good about the wonderful staff both in public view and those who work behind the scenes in the office. The manager is very dedicated to making the hotel experience a favorable one. Every year there are more improvements. Last September's hurricane caused damage, and she is still renovating because of it. Over the years we have gotten to know many who have stayed in the Irma for 20 years and more and sing its praises and the memories made there. I have read some of the reviews and notice that some have complained of not receiving the room requested. Travel companies buy up rooms in excess; it is not the Irma's fault if vacationers do not get the requested room. Complaints should be directed to the agency that set up the vacation and not to the Irma. When we arrive to the Irma each year, it's like returning home!

Room Tip: All rooms have a balcony or patio area to enjoy. If you don't get or pay for an ocean view, take advantage of your private area after a swim in the pool.
  • Stayed: February 2014, travelled as a couple
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1  Thank Lee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

The advertising we saw was that all rooms were ocean view--not the case! Asked to change as were there 2 weeks--didn't happen. The room we had (19) was huge though somewhat dark. One king size bed and 2 queen beds all with box springs so comfortable. We had checked out and realized we didn't get our 10% off on our food and beverages (European plan!). We were told that they wouldn't give us our 10% because we had to tell our waiters--nobody told us that when we checked in. We didn't eat or drink there much so that was a good thing. Food is just OK but better to eat out in the many restaurants near by--anywhere from 5 minutes to 15 minutes.
They did give us ice for our cooler though only a few scoops otherwise we had to pay for it as fridges are not available.
The "infamous hill is very steep though not all that far to where the hotel is. We were on the second floor and glad for that as no elevator and people on the sixth floor were finding it a struggle! The beach is 82 actual steps down from hotel and 102 in total as there are a few landings which add to the steps. The beach is used mostly by locals and it is nice to watch the water traffic from the pool area.
There are 2 small pools. The infinity pool was used the most. After a few days of us being there people started getting up early and putting their towels on lounge chairs to save them as there wasn't enough to go around--really sucks as sometimes they sat empty for many hours when others would have liked to have used them. This reminds me of the time when we stayed at an all inclusive so though it is a smaller hotel, the flavour is still there because of tourists treating like it is a big resort. The seating area around the pool is small (tight) and the sitting chairs (when all the lounge chairs are gone) are very uncomfortable. There are quite a few umbrellas to help with shade when it is hot in the afternoon though not adequate. Not big enough if you had children who needed space to run around. We were usually out and about so managed this OK.
We tipped the woman who cleaned our room and she would return at the end of the day to make sure we had everything! Sweet!
Beach towels could be changed as needed which was nice.
It's in a good location as can walk a couple of blocks to the main drag and catch a bus to Playa la Ropa (very nice beach) for 10 pesos.
It's well worth taking the water taxi from the pier to the other beach next to La Ropa (forget the name right now) 40 peso each return (some people walk to that beach though not a great trail). Ixtapa island is a OK though don't expect great snorkelling if you have travelled to other places where it is good--it's something to do. Don't pay more that $180 USD for a days fishing trip in a fishing boat. We didn't catch "the big one" though saw a whale, lots of big turtles, sea snakes and lots of dolphins who took our bait a couple of times! We did catch lots of Tuna.
All in all we loved the area and likely would find another hotel to stay at next time just to avoid the hill and we generally prefer a smaller venue.

Room Tip: Lots of steps up to the upper floors. Request an ocean view if that is what you want.
  • Stayed: February 2014, travelled as a couple
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1  Thank lehookedontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

Walk through the front doors and you feel like you have stepped back in time. Not only is the architecture gorgeous but the staff goes well out of their way to make you feel right at home. Friendly and extremely clean accomodations are what you get here. Keep walking straight and you arrive at a breathtaking view of the ocean! Relaxing environment, deffinately not a party atmosphere which is what we preferred. There is 2 gorgeous pools, one of which is a infinity that over looks the ocean, relax in it while looking down at the people walking the beach and all of the fishing boats that come and go, and then you wonder why you never came here before! The rooms are VERY clean and keep with the old mexico theme. The staff was very knowlegable about where to go for anything you might need or want to see on your trip. Hugo at the front desk always remembered us as well as Alfredo (who spoke 4 languages) and Jean Pierre who was our waiter and knew what we liked to drink when we ordered. I cannot say enough about this Hotel except try it for yourself, because after all, you did want a stress free vacation didnt you?

Room Tip: all ocean room seem to have a good veiw
  • Stayed: February 2014, travelled with family
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1  Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

We were 3 couples visiting Zihuatanejo for the first time. All of us had booked ocean view for extra money on Delta Vacations. The 1st couple got their ocean front room right away. The 2nd couple was told they had to wait for it to be cleaned (and were eventually given a horrible room with no balcony and told to come back tomorrow). We were next and they tried to give us a non ocean front room. After the front desk clerk went back to the manager 3 times, they finally gave us 303 (with the community jacuzzi tub in front of our balcony). The view was great and a short walk with a few stairs to the front desk and pool area. Loved the location (we could walk into town or over to La Ropa within 10 minutes), loved the infinity pool which was a great place for cooling off and watching the sunset, and loved talking to all the guests about their many years of coming to Irma and Zihu. We borrowed a cooler from the front desk and purchased ice everyday from the restaurant but a mini fridge would have been better. The staff were all nice and helpful. We had issues with not having hot water at least half the trip. But the bad taste in my mouth is from all the runaround we were given on getting the rooms we paid for and that the other couple with us had to go EVERYDAY to the front desk to try to get an oceanfront room. We will return to Zihuatanejo but probably not the Irma (since we can't guarantee an ocean front room even with payment).

You can read a day to day detail of Irma and our activities in my trip report here:
http://www.tripadvisor.com/ShowTopic-g150795-i473-k7150067-From_5_degrees_to_90_in_four_hours-Zihuatanejo_Pacific_Coast.html

Room Tip: Room 303 - the jacuzzi tub is in front of this room's balcony, it is not a hot tub, so we enjoyed it as a little mini pool for us
  • Stayed: January 2014, travelled as a couple
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1  Thank gotskilz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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