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“Fantastic property”

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Hotel & Spa Hacienda de Cortes
Ranked #11 of 59 Hotels in Cuernavaca
Certificate of Excellence
Reviewed 2 August 2014

This is a one of a kind property, one of the oldest buildings in the area still in use. It was at one point a sugar cane processing and storage facility, and has a wide variety of startling and fascinating public spaces - some in a restored but open style, some more completely enclosed. Of course this doesn't apply to the guest rooms! The overall impression is of a gorgeous old ruin, turned into a luxury property. The landscaping is wonderfully designed, some very old and integrated into the architecture, some more traditional gardened areas. Impeccably cared for by many men who you will see very early in the mornings.
The property is located in an area that used to be "in the country" but has been surrounded by urban sprawl. You enter the rather small car drop off and wonder if you have made a terrible mistake. Then once you get inside the walls of the compound, you change your opinion pretty quickly. It is lovely. I'm sure a person could stay in a more central location or a better neighborhood, but you will never find this experience elsewhere.
There are two general types of rooms, ones in the older buildings which are two stories, and open onto the central courtyard, and a more modern tower with rooms that look out over the landscape. We stayed in one of the ground floor rooms in the older part of the hotel, which was perfectly adequate, but not luxurious. That's partially the reason for only four stars. The beds were excellent, the storage space adequate, and there's a coffee maker in the room. LCD television, good lighting. Our biggest problem with the room was the quirky bathroom. It has all the amenities you would expect, but was shaped like an elongated triangle with the shower at one end and the toilet at the other. A large person might have difficulty using the john. The shape and the strange blue fluorescent light made the bath less than stellar.
We were told by several people that the older rooms vary by large degree in size and shape, so if you aren't satisfied, ask about changing. We did not see any of the modern tower rooms. We did however hear that the tower rooms are exposed to the beautiful area used for weddings and that some of our traveling companions had to switch rooms or put up with the wedding band until 3am. I would ask if there are any large group events planned during your stay!
The restaurant is a wonderful room, essentially a glass topped old ruin with a tree growing up the walls and over the entire room. Definitely a first. Food was good but nothing special. We were a group of 30 friends and family always dining at approximately the same time, so we may have taxed the kitchen. Sunday brunch - wow. More variety than I have ever seen at this sort of thing.
To sum up, I'm very glad we stayed here. Far more memorable than any more conventional hotel would have been.

Room Tip: Older low building rooms might be more isolated from outside noise, but ask about events if this con...
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
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1  Thank ManhattanTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 27 of 191 reviews

Reviewed 24 April 2014

Stayed here for a few nights with my family, including young child, and we all had a great time. Beautiful old buildings and well-maintained gardens combined with some nice modern amenities and helpful staff. Relaxed by the pool, enjoyed the unique atmosphere of the restaurant (although food was average), and loved walking through the grounds. Overall it seems more designed for wedding guests or business conferences than regular vacationers, but regular vacationers will feel comfortable there as well.

One minor issue. The management seems sort of stingy with bottled water for the hotel rooms. Most hotels I've stayed at in Mexico provide many bottles of water, even 1-liter or larger bottles, because of course no one drinks tap water. Hacienda de Cortes gave us 2 500-ml bottles, and did not seem very eager to provide us more. The staff were friendly, and brought us water when we asked, but we had to repeatedly ask. At check out, they tried to charge us because we drank the cold bottles of water in the fridge. This is crazy for a luxury resort.

Anyway, overall, we had a great time. Bring your camera and enjoy it.

  • Stayed: April 2014, travelled with family
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1  Thank b_traveling2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Former mansion of the conquer of Mexico, the property has been successfully adapted to a boutique hotel with a magnificent pressence. Every spot has personality and a related story. The gardens are awsome and easy to enjoy. Travel in time with luxury and use it as base to discover Morelos attractions. Out of all city noise.

  • Stayed: February 2014, travelled with family
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1  Thank Raul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Everything is beautiful and immaculate. We were there for a wedding and had a double looking over the pool with the mountains in the distant. Once you enter the gates to the hacienda it's like you're in another world. Everyone is so friendly, the grounds are so beautiful and the food was traditional Mexican gourmet. The breakfast was amazing. The food selections both hot and cold were delicious and you could ask the staff to make regular eggs if you wanted. My sister and I used the spa and had massages which were great. We hired a taxi with an English speaker to tour us around the area and show us the sites which I would recommend if you don't have much time there. The setting for the wedding was a dream. A lovely visit.

  • Stayed: June 2013, travelled as a couple
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1  Thank Rhuby2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaCortes, Propietario at Hotel & Spa Hacienda de Cortes, responded to this reviewResponded 2 August 2013
Google Translation

Estimado huésped, le agradecemos sus comentarios. Lo más importante para nosotros
son nuestros huéspedes y nos sentimos complacidos de que usted se sintiera en un
entorno agradable. Esperamos su pronta visita a la Hacienda y nuevamente gracias por
sus valiosas opiniones.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2013

Out of all the haciendas we have seen, this is one of the better conserved and with the nicer gardens. The food we loved is the gourmet and mexican traditional style, this hacienda has great taste. This is an excellent choice for a nice formal event or a romantic getaway. It is also minute from downtown Cuernavaca and many other sites to visit. Great choice.

Room Tip: they have the colonial and the more modern room areas. They are both nice, it is up to you.
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  • Stayed: February 2013, travelled on business
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Thank AlbertG612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaCortes, Propietario at Hotel & Spa Hacienda de Cortes, responded to this reviewResponded 2 August 2013
Google Translation

Estimado huésped, le agradecemos sus comentarios, nos da gusto saber que le
gustaron nuestras instalaciones ya que cada día tratamos de conservar nuestro hotel
ya que es un lugar histórico en Cuernavaca. Esperamos su pronta visita a la Hacienda y
nuevamente gracias por sus valiosas opiniones.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

Superb accommodations on this beautifully renovated and maintained property. Our multi-level, junior suite was dramatically appointed, very comfortable and with good amenities like bathrobes and slippers. A terrace overlooking the extensive gardens is a wonderful plus, and be sure to try the buffet breakfast, a feast of native fare and some gringo favorites. One of us had an expert massage at the adjoining spa, much enjoyed. Excellent service, excellent value—we would visit again.

  • Stayed: December 2012, travelled as a couple
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1  Thank ahtsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaCortes, Propietario at Hotel & Spa Hacienda de Cortes, responded to this reviewResponded 2 August 2013
Google Translation

Estimado Huésped, le agradecemos por el tiempo que se tomo por escribir su comentario, le comento que día con día trabajamos para que Hotel & Spa Hacienda de Cortés sea un lugar servicios exclusivos y sobretodo un lugar confortable para nuestros huéspedes. Esperamos su pronta visita a la Hacienda y nuevamente gracias por sus valiosas opiniones.

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Reviewed 3 January 2013 via mobile

It s a nice hotel with beautiful rooms. I
liked the atmosphere the hotel has. The
Breakfast is very good as well. Everything is clean and nice equipped. We took the bus to the city centre and it took us about 30 minutes. With the cab it takes 15.
A wonderful place to relax and enjoy the area.

  • Stayed: December 2012
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Thank Ines G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaCortes, Propietario at Hotel & Spa Hacienda de Cortes, responded to this reviewResponded 2 August 2013
Google Translation

Agradecemos que se tome el tiempo para darnos sus comentarios, nos complace que haya disfrutado de su estadía, siempre ponemos especial énfasis en cuidar que nuestros clientes
vivan una experiencia de relajación con un toque de historia. . Esperamos su pronta visita a la Hacienda y nuevamente gracias por sus valiosas opiniones.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel & Spa Hacienda de Cortes

Address: Plaza Kennedy No. 90 | Col. Atlacomulco, Cuernavaca 62560-430, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #11 of 59 Hotels in Cuernavaca
Price Range: £86 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel & Spa Hacienda de Cortes 4*
Number of rooms: 23
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