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“Fantastic!”

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Occidental Cuernavaca
Ranked #8 of 59 Hotels in Cuernavaca
Cancun
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic!”
Reviewed 14 October 2012

I am partial to small hotels. Detest crowds and noise.A very short trip for a wedding but am really thinking of swtaying a longer period of time. Just what the doctor ordered! Beautiful gardens, great architecture, lowrise and the staff is extremely friendly and courteous,

Cuernavaca, the city of eternal spring has always amazing gardens and this resort is certainly not the exception.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pmaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. Thank you for reviewing your recent stay in our Occidental Cuernavaca. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards. Gerardo Caligari, General Manager.

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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
London
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 October 2012

This little hotel is a jewel. We stayed with another couple for three days at the Barceló. We wanted to hang out by the pool and relax.

The hotel is very well located off Av. Plan the Ayala a short taxi ride to the city centre. There is not much to do in the centre, but the Cathedral, Palacio de Cortez and Jardín Borda are nice sites to visit.

The rooms are nicely decorated and our bathrooms were recently refurbished and very convenient. Good shower, firm but comfortable beds, wide screen TVs. Small balconies to read and relax. There's air conditioning in the rooms as well.

They provide towels for the pool free of charge, and will bring you food and beverages to the pool area if you wish. The pool is heated, very well mantained. If you are travelling with children, there is a small play area.

Staff are very attentive and helpful. They were very accomodating of our every need.

The restaurant was good value and good food. We had a lot of our meals there and were really happy with the food every time. For a change, there's Sanborns across the hotel and a small shopping area with restaurants within a five minute walk.

The hotel can be a little noisy at night, bring earplugs if you are a light sleeper.

Room Tip: Try not to get rooms 401-404 as they are close to the restaurant and can be a little noisy.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Occidental Cuernavaca where our goal is to make our home feel like yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards. Gerardo Caligari, General Manager.

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South Florida, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 November 2011

We were there for four nights earlier this week. It was our second stay. Last time we were in the 'old' wing. This time the 'new' wing. We preferred the new wing. The staff was very friendly.

We ate most meals at Sanborns which was about a block away. We did have one not so good lunch and one very good breakfast at the hotel.

We booked the room from the barcelo web site and got a better rate than when we called the hotel directly. When we checked in they put us in the new wing at same price without any hassle. Wireless internet is free and works fine.

We took the Pullman bus in from Mexico City this time. A much better experience for us and much cheaper than renting a car. Didn't miss the car one bit.

The bed was great.

btw - we had a GREAT pizza at a small place opposite (more or less) the Mercedes dealership. Sorry - can't remember the name.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chuck s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Cuernavaca hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards. Gerardo Caligari, General Manager

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colorado
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 August 2011

This is not one of Barcelo's big impressive mega resorts. It is clean, cozy comfortable hotel if you are in cuernavaca to see the sights or meet up with friends or family. The rooms are not overly spacious but there is a nice balcony overlooking the pool. Showers have been upgraded and are better than some. There are two small pools that are warm but not deep enough for diving. The staff is attentive, efficient and polite. we stayed in room 309. I recommend it. It is high enough to be quiet and is on end of hallway. Very Nice view of pool and lightning shows at night. Do not drink the water. plan on walking to store (Waldo Mart) 5 minutes walk on plan de ayalla to buy water.

I did not see anyone eating in the restaurant. I heard the prices are steep. However, you are within 5 minutes walk of Sanborns, and Vips. There are some small lunch torterias down the hill on Plan de Allaya. There are always taxis waiting at the entrance. $3 US to go to Zocolo. Los Arcos is a good bet for reasonable price Mexican food. they seem to always be running 2x1 happy hour. For a beautiful view of the cathedral and Italian food, go to Marco polo.( be willing to wait for seat by balcony to see cathedral. order from pizza list for affordable delicious pizza. the shrimp pizza was my favorite). Items from traditional Italian menu are little pricey. Restaurant Mananitas is one of the best 25 restaurants in the world but I heard you will spend $ 80 per person which is ridiculously high for Mexico.

Enjoy Mexico. The news would have you think it is not safe. They Lie. Just use common sense and have a good time.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank doctor998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cuernavaca hotel and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regard. Gerardo Caligari, General Manager.

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2010

Other than it's location which is a short and inevitably cheap taxi ride from the heart of Cuernavaca it's hard to criticise this smart hotel. We stated for 6 nights and were very pleased with the attentive service and peaceful surroundings. You would never guess you were staying just off a busy main route out of town.
The room itself was great, stylish and comfortable with all the facilities except kettle ( a coffee perculator was provided with coffee supplied in the mini bar at a price). We had a room with balcony overlooking the manicured pool area.
We only had breakfast on the Sunday morning, this was a buffet affair and featured European as well as Mexican style options, my veggie girlfriend was catered for with fresh omelette provided without any fuss.
The heated pool looked lovely but was not tried out by us as we were to busy using the hotel as a base for travelling around and soaking up the Mexican sights

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. We first would like to thank you for choosing our Occidental Cuernavaca hotel for your holidays in Cuernavaca and for sharing your comments on your experience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards. Gerardo Caligari, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The world
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 November 2008

Plus points:
Nice pool & gardens / Spacious room / located away from main road / courteous staff / hew wing looks nicer if you can get a room there

Negative points:
Maintenance work starting at 11:30pm !! / also work during the day on busy holiday, spoiling the peace & quiet in the gardens / old part of hotel is a bit dated / Internet in room did not work & nobody came to help / no business room nor general Internet / 4kms to centre, or 10 - 15 mins in taxi (though could be viewed as positive)

Overall a little disappointed, was hoping to be have a relaxing stay, lounge by the pool with a bit of peace & quiet, but maintenance work at night & in the day prevented this. When I complained about the work at night, no explanation was given as to why this was allowed (you can't blame the workman).

  • Liked — Gardens
  • Disliked — Maintenance work
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Travelling_Russian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. Thank you for sharing a review of Occidental Cuernavaca. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards. Gerardo Caligari, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuernavaca, Mexico
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 March 2008

Very friendly staff, delicious breakfast buffet. The hotel has a very nice new wing with a charming stone bridge connecting the two areas. Rooms in the new wing are some of the best in Cuernavaca.

  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank sss s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this review, yesterday
Dear guest. We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cuernavaca hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards. Gerardo Caligari.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Occidental Cuernavaca

Property: Occidental Cuernavaca
Address: Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62500, Mexico (Formerly Barcelo Cuernavaca)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 59 Hotels in Cuernavaca
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Occidental Cuernavaca 3.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Occidental Cuernavaca Hotel**** (member of Barceló Hotel Group and formerly Barceló Cuernavaca) is a small urban hotel situated 10 min form the historic centre of the city of Cuernavaca, the capital of the State of Morelos, to the south of the capital of the Mexican Republic. Thanks to its excellent location, the Barcelo Cuernavaca hotel is ideal for business travel and for those who wish to get to know the rich Mexican culture with its artistic and historic attractions. The hotel offers comfortable rooms in a peaceful, welcoming environment so you can enjoy your sightseeing knowing that our comfortable hotel awaits you upon your return. And, so you can enjoy some relaxation during your stay, the hotel has some fantastic facilities, such as the heated outdoor swimming pool , solarium, restaurant and bar, all in the centre of Cuernavaca. ... more   less 
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