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Occidental Cuernavaca
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Reviews (380)
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Reviewed 6 September 2013

I stayed twice in this hotel and I really enjoyed comfortable beds and a very good breakfast. Staff in very nice and polite. Room are clean and well maintained. I didn't find this hotel noisy at all. I definitely recommend this place.

  • Stayed: April 2013, travelled on business
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1  Thank DhivehiDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Director Comercial at Occidental Cuernavaca, responded to this reviewResponded 9 September 2013

Dear friends.

Thank you very much for taking the time to write to us, for the whole team BARCELÓ HOTEL Cuernavaca is very important your opinion and thanks to this day corresponding improvements are made to provide the service you deserve.

Farewell thanking in advance for your kindness and reminding him that his comments are very important to us.

Hoping to see you in the future, for you to feel again the warm hospitality the Hotel Barcelo Cuernavaca offers.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

I made a fixed booking through Barcelo's website and got a price in USD. When arriving at the hotel I was asked for a price in mexican pesos that was 40% higher and they did not care about my printouts.
After a long discussion I talked them down to a price only 15% higher - also a booking for a breakfast was ignored.
The manager of the hotel was not available until we left at 9am.

I feel utterly cheated!

On the positive side: Hotel is clean and the staff is very friendly and helpful.

  • Stayed: May 2013, travelled as a couple
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3  Thank Stone_xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Director of Sales at Occidental Cuernavaca, responded to this reviewResponded 9 September 2013

Dear Mr. Stone

First of all receive a warm welcome from the HOTEL BARCELÓ Cuernavaca.

Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you.

Rest assured that action will be taken for this inconvenience, appreciate your valuable comments and thanks to this we constantly improve and we guarantee you find on your next visit totally efficient service.

Hoping to see you in the future to try and see the improvements in both service and warm hospitality in the Hotel Barcelo Cuernavaca offers.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2012

PROS
Very calm n quiet hotel
The rain shower in bathroom is much better than any luxurious 5 star hotel
The room n bathroom are spacious, clean , modern and with balcony.
It has full service mexican restaurant with fresh juice n nice breakfast at morning.
Room has hair dryer, iron, ironing board to keep on bed, coffee n coffee maker.

CONS
The lobby has lizards, which I absolutely dislike
The quality of dinner was below average
Not many supermarkets or shopping place nearby.
No fridge or microwave in the room.

Room Tip: Rooms in main building will save u from long walk
  • Stayed: November 2012, travelled on business
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Thank shraddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan C, Director Comercial at Occidental Cuernavaca, responded to this reviewResponded 19 November 2012

Dear friends,
First of all get a warm greeting from the Barcelo Cuernavaca.
Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you.
Rest assured that action will be taken for this inconvenience, we appreciate your valuable comments and thanks to this we constantly improve and we guarantee you find on your next visit totally efficient service.
Hoping to see you in the future to try and see the improvements in both the service and the warm hospitality the Hotel Barcelo Cuernavaca offers.
Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

I am partial to small hotels. Detest crowds and noise.A very short trip for a wedding but am really thinking of swtaying a longer period of time. Just what the doctor ordered! Beautiful gardens, great architecture, lowrise and the staff is extremely friendly and courteous,

Cuernavaca, the city of eternal spring has always amazing gardens and this resort is certainly not the exception.

  • Stayed: October 2012, travelled with family
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2  Thank pmaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this reviewResponded 22 June 2017

Dear guest. Thank you for reviewing your recent stay in our Occidental Cuernavaca. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards. Gerardo Caligari, General Manager.

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Reviewed 2 October 2012

This little hotel is a jewel. We stayed with another couple for three days at the Barceló. We wanted to hang out by the pool and relax.

The hotel is very well located off Av. Plan the Ayala a short taxi ride to the city centre. There is not much to do in the centre, but the Cathedral, Palacio de Cortez and Jardín Borda are nice sites to visit.

The rooms are nicely decorated and our bathrooms were recently refurbished and very convenient. Good shower, firm but comfortable beds, wide screen TVs. Small balconies to read and relax. There's air conditioning in the rooms as well.

They provide towels for the pool free of charge, and will bring you food and beverages to the pool area if you wish. The pool is heated, very well mantained. If you are travelling with children, there is a small play area.

Staff are very attentive and helpful. They were very accomodating of our every need.

The restaurant was good value and good food. We had a lot of our meals there and were really happy with the food every time. For a change, there's Sanborns across the hotel and a small shopping area with restaurants within a five minute walk.

The hotel can be a little noisy at night, bring earplugs if you are a light sleeper.

Room Tip: Try not to get rooms 401-404 as they are close to the restaurant and can be a little noisy.
  • Stayed: September 2012, travelled as a couple
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Thank alexfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco G, Director General at Occidental Cuernavaca, responded to this reviewResponded 22 June 2017

Dear guest. First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Occidental Cuernavaca where our goal is to make our home feel like yours. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards. Gerardo Caligari, General Manager.

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