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“A very old hotel with bad service and dirty” 1 of 5 bubbles
Review of Hotel Aristos Mirador Cuernavaca

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Hotel Aristos Mirador Cuernavaca
Ranked #53 of 64 Hotels in Cuernavaca
2 reviews
“A very old hotel with bad service and dirty”
1 of 5 bubbles Reviewed 14 October 2012

The hotel is located far away from downtown cuernavaca and they have not keep the hotel in well conditions. The rooms in general lack the normal conditions you would expect in a hotel. The carpet has burn mark from an iron. The beds have never been changed in probably 40 years. The bathroom is missing parts. Overall it was a huge mistake staying at this hotel.

  • Stayed November 2011
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank H1Atom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Traveller rating
    2
    8
    16
    13
    37
See reviews for
32
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 13 October 2011

Well, we were making a 1 night stop in Cuernavaca in our way to Acapulco and decided to make a reservation in this hotel, which looked magnificent in hotels.com. After a lot of time spent in the streets trying to find it out, we finally did. Here it goes my opinion about this hotel:
* Entrance: Dark and old.
* Desk: So old fashioned, since the upstairs to the front desk. It looks like a Motel.
* Halls: Old tiles
* Rooms: Gosh! we booked two rooms. Both of them smelled to insecticide (likely it would be there fleas inside the bed).
Old beds, old rugs, old windows and 5 roaches in the first room! It was terrible to see three roaches next to the wc, one under the shower and one in front of the door.
* We preferred not to verify the second room.

We went back to the front desk and notified this, they said that ot couldn't be possible. Actually they sent a maintenance guy to the room and he didn't come back. They just said that they were sorry and that more rooms were available upstaris. We didn't want to stay there anymore. At the end we moved to the holiday inn, where a world of difference was between.

Room Tip: I couldn't give any helpful tips, just avoid this hotel!
See more room tips
  • Stayed October 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank EmanuelMEXCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cuernavaca hotels

Toluca, Mexico
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 11 February 2011

It was very difficult to find and when we finally got there, it looked like a very old hospital or something. The reception and front desk were ok, but that was the only thing ok. The building was old, dirty, smelly, the staff is unfriendly and the music in the pool was the kind of drug dealers must like. There was no air conditioning and the telephone was and old 70's disc phone that wouldn't even work. By the time we went out of there (we didn't even stay more than 30 minutes), there were 5 more families asking for a refund at the front desk.

  • Stayed February 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Gabriel_Gecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 16 August 2010

Very cheap hotel lookd old no air conditioner the fan on the room made terrinle noise, staff unfriendly, the bathroomhad water leaking from the shower.

  • Stayed July 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank fireblad111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City
Level Contributor
63 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 8 June 2010

the worst hotel I have ever been!!! we had to make a change to Raquet Club.. (this one very nice and good) please do not go.... this hotel should be closed 20 years ago...

  • Stayed June 2010, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank willmexicocity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Potomac, Maryland
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 16 April 2010

What a horrible hotel. DIRTY.
They did not provide us with an iron, but offered to dryclean the shirts of my husband and his friends. They said half an hour, it took them 2 hours, we were all late to the wedding. But, we paid $35 a night, what can you expect?

  • Stayed March 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank diazbacci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
2 reviews
1 of 5 bubbles Reviewed 14 August 2008

We arrived in the very early morning and the 3rd shift manager said that the one reservation for the night had already shown up... without looking at the computer or double checking anything which left us looking for another hotel due to it's location far from the center of the city and the lack of professionalism. We were told that if we called Expedia the next day that they would refund if there were supposed to be a reservation. Expedia was told that we were a no call, no show to our reservation and insisted on charging us, but after talking with the 3rd shift manager again, determined that we did in fact show up and that it was the hotel's mistake. Even the lobby area made me glad that there was an issue and that I wouldn't be staying. The hotel was very run down, outdated and inconvenient.

  • Stayed August 2008, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank fleurdelis98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Aristos Mirador Cuernavaca

Property: Hotel Aristos Mirador Cuernavaca
Address: Nardo # 202 | Col. Rancho Cortes, Cuernavaca 62120, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 64 Hotels in Cuernavaca
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Aristos Mirador Cuernavaca 2.5*
Number of rooms: 204
Official Description (provided by the hotel):
We are located in the most exclusive area in Cuernavaca the city of "eternal spring", surrounded by a charming landscape of tall pines, trees and colourful gardens. Our hotel is the perfect place to relax and enjoy the beauty of nature that surrounds our pool. You can enjoy a delicious cocktail and the meals that our outdoor restaurant "La Palapa" offers during the day. Increase your tourist experience visiting downtown,Cortés Palace and the handcraft markets. ... more   less 
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Also Known As:
Aristos Mirador Cuernavaca Hotel Cuernavaca
Aristos Mirador Hotel Cuernavaca

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