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“Hard to believe this is a design hotel.”

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Flor de Mayo Hotel and Restaurant
Ranked #21 of 59 Hotels in Cuernavaca
Certificate of Excellence
North Sydney, Australia
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hard to believe this is a design hotel.”
Reviewed 24 February 2013

This hotel has a lot of potential - once it sorts out its long list of problems.

There is an adjoining parking lot which makes the hotel look more like a motel. The view of the rooms is off the parking lot - not really the quality of a "design hotel". The lift was not working and we were on the top floor. The first room we were in the safe did not work and the curtains did not close so we changed rooms. The second room, the air conditioning did not have a remote and the staff could not find it (it gets very hot in Cuernavaca) nor have a replacement the aircon to work. Also, the electricity points by the bed do not work - had to charge all electronic equipment from the toilet. Also, our group went out to dinner last night and arrived back at the hotel at 12am, not late, and everything was shut down. There was a locked big metal door where the entrance to the hotel was and with no door bell. I didn't appreciate having to knock on this door with my bare hands for 10 minutes before someone arrived to let me into my hotel that I paid over $200 a night for.

To be positive, the staff were very nice and apologetic when attempting to fix all the things that are wrong with the place. The interior terrace, pool and room has a nice layout.

We booked this hotel because it was accredited as a "design hotel" and had stayed in many other similiarly-accredited hotels so was a bit shocked by the long list of problems.

I am aware this hotel is a new hotel and there can be teething problems but why not charge an introductory rate until the facility is up to scratch?

Room Tip: It is too expensive for what it is. It's a new hotel but the design and construction of the plac...
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  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
5 Thank paulogvieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego G, Gerente at Flor de Mayo Hotel and Restaurant, responded to this review, 26 February 2013
Dear Paulo,

First of all, we want to thank you for choosing Flor de Mayo on your visit to Cuernavaca and offer you our apologies for the discomfort me may have caused. Regarding to your feedback, we will be taking care ASAP of every detail you mention and your suggestions will be applied in brief. It would be very important to us that you prove by yourself our commitment with the improvement of every detail and will be a pleasure to have you once again in Flor de Mayo.

Thank you very much,
Flor de Mayo Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Flor de Mayo Hotel and Restaurant

Property: Flor de Mayo Hotel and Restaurant
Address: Matamoros 603 antes 49 | Col. Centro, Cuernavaca 62000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 59 Hotels in Cuernavaca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Flor de Mayo Hotel and Restaurant 4*
Number of rooms: 24
Official Description (provided by the hotel):
The Flor de Mayo Hotel & Restaurant brings to Cuernavaca a new perspective on design and tourism, embracing the history and culture that characterize the city and adopting the main element that makes Cuernavaca the City of Eternal Spring, and that is the marvellous weather all year round. A fusion between an old historical building (19th C.), the rise of a new construction and the City of Eternal Spring give life to the hotel, benefiting from the kindness of the weather and flora of this city and developing a "floral exuberance" as the main factor in the architecture of the hotel like a contemporary adaptation of the French rococo to this Mexican city, where the vegetation invades the architecture and is a local traditional tree: "Flor de Mayo", what becomes the ambassador of this exuberance. ... more   less 
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