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“1 star is a star too much!”
Review of Hotel Frances

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Hotel Frances
Ranked #70 of 130 Hotels in Guadalajara
Reviewed 11 March 2014

To give this hotel a one is being kind and terrible is an understatement. The reservation was for my female friend travelling alone in an unfamiliar city and the room she is assigned has no lock on the door! what kind of security are they providing, plus the wooden door frame was so rotten the door could've been easily pushed in anyway.
The second room she is shown is the same no lock on the door.
Floor tiles at the entrance to the bathroom are broken and chair cover stained with heaven knows what.
Obviously she could not spend the night there and had to check in to the Holiday Inn instead.
Forget this place if you want to feel safe at night!

  • Stayed: March 2014, travelled solo
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2  Thank MexEng72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 64 of 246 reviews

Reviewed 11 March 2014

Enjoyed the Hotel Frances. In the best location in Centro. It has been open since 1600's so it's old - but it's a special place.

The "noise" that people talk about from bands is only on Friday and is the sounds of people and music which is what Guadalajara is all about. We didn't hear the disco at all. We did stay in one of the penthouses on the roof and enjoyed the view day and night.

Met the owner and friends on the last evening and they were very friendly. They bought a few tequilas from the bar downstairs. The little bar is open until 10:00pm most nights.

If you want an authentic experience in the heart of the city - it's the place.

Room Tip: Some of the penthouse rooms with the staircase have a hot tub on the room and are a bit more modern...
See more room tips
  • Stayed: March 2014, travelled with family
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2  Thank pasigulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

There is a good reason they want payment at check-in. While the hotel is clean and comfortable, even though it could use some refurbishment, the Disco in the basement of the Hotel booms throughout the rooms from 8:00 p.m. until 3:00 a.m., nightly so you will have difficulty sleeping. I am sure one night is enough for most people, hence wanting full payment at check-in.

  • Stayed: March 2014, travelled as a couple
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2  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

This hotel is located in a very convenient location for first time visitors. Lots of shopping, restaurants, tour busses, museums and theatre. Hotel has lots of character and loved the atmosphere including the very old elevator which has a total character it's self. There is a lovely view from the roof and well worth climbing the stairs to the very top. Rooms are an average size except if you happen to have booked a suite. The only downside of our stay was the DISCO. The music was so loud and continued till approx 3am, and that was every night. Even earplugs didn't block out the sound and of course there was the vibration through the floor. Other than the not so good sleeping music we loved the hotel..and the price was great

Stayed: February 2014, travelled as a couple
Thank Judi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Architecture is wonderful. customer service- a dud. Front desk is only minimally helpful and not friendly. We were asked to leave on the 4th day of a five night stay without explanation just "get out"

  • Stayed: February 2014, travelled on business
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1  Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Why does a 17th century hotel have a disco booming away until 3:00 AM during the week? If they need the money, raise the room rates. Room was clean and spacious (and directly above the afore mentioned disco). Outside was a small playa, open to sky, marked No Smoking, where the staff regularly smoked and left buts on the floor. Much character in hotel, some of it good. Bar staff was excellent, front desk acceptable and the restaurant a little shop of horrors. Location spectacular.

Room Tip: Stay away from the @#%? disco.
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  • Stayed: February 2014, travelled as a couple
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Thank JackMackenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rigo O, Gerente at Hotel Frances, responded to this reviewResponded 24 February 2014

Thank you for your comments, we will take the necessary measures so that this does not happen again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

My wife and I stayed here for 4 nights in Feb 2014 & will likely stay here again next time we're in town. It was pretty much what we expected based on all the reviews here, so if you read the positive and negative you'll have a good idea what you'll get. To summarize, dated but charming... not a modern, luxury hotel, but our experience was very good nonetheless.

I'd recommend asking for a room with a window or balcony, as these are brighter. And they've built some new rooms on the rooftop terrace that look to be fairly modern... the rest of the rooms are comfortable but very dated.

Here's a summary of our experience... first the positive:
- The location is fantastic. 1/2 block off one of the main plazas in the historical district, on a small, safe side street at the corner of a pedestrian shopping street. Good dining, cafes, shopping right out the door. We chose Hotel Frances over others nearby because when I looked at Google street view it looked like the streets were full of people, while streets around many of the other hotels looked dead in comparison. This did turn out to be the case... even walking back to the hotel around 11pm felt safe, since there were lots of other people about. That isn't the case for some of the other hotels just a few blocks away.
- Hotel service was very good. The staff were gracious and bent over backwards to help. It seemed like many spoke decent English, though I didn't need that myself.
- The rooftop terrace is a peaceful place for sunbathing or a late-night drink/conversation. (There's not a bar up there... strictly BYO).

The neutral:
-the elevator only has to go between 4 floors, so while it's slow, I wouldn't say we waited longer than at hotels with modern elevators. Our only snag was that It only works if the last user has closed the door properly, so I had to run up the stairs once to close the door on the 3rd floor and bring the elevator downstairs for my wife (she had a hurt leg and couldn't use the stairs). The hotel staff would likely do this for you if no one in your group was able/willing to use the stairs. And again, this only happened once in 4 days.
-the room was pleasant but old-fashioned. The furniture looked like what my grandmother had when I was a kid (i.e. already dated 35 years ago). The bed was comfortable, but certainly not a modern Posture-Pedic mattress.
-street noise was about what you'd expect for a bustling pedestrian area in Latin America -- people & music in the street in the daytime, not overwhelmingly loud. The disco next door would only be a problem if you're trying to sleep earlp... it was generally shutting down by the time we got back to our room (10 or 11pm). If you go to bed early that might be an issue depending on the location of your room -- If you mention that when you reserve, I'd imagine they'd they can probably give you a quieter room. The newer rooftop rooms might be a good option for peace.

The bad:
- We did see a few cockroaches in the bathroom. Fortunately they were of the small (1cm) variety, and none were seen outside the bathroom.
- I'd put the bathroom as a whole in the slightly negative category. It was poorly laid out, so one had to squeeze by the sink,toilet, etc even though it was a fairly large space. And the tub was deep, so one had to be somewhat agile to get in and take a shower.
- parking might be a problem if you've got a car... I'd recommend calling to find out if there's any available.

Room Tip: I'd recommend asking for a room with a window or balcony, as these are brighter. And they'v...
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  • Stayed: February 2014, travelled as a couple
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Thank Miguel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rigo O, Gerente at Hotel Frances, responded to this reviewResponded 24 February 2014

Thank you very much for your comments. We look forward to returning again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Frances

Address: Calle Maestranza No. 35, Guadalajara 44100, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #70 of 130 Hotels in Guadalajara
Price Range: £25 - £34 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Frances 3*
Number of rooms: 65
Official Description (provided by the hotel):
The oldest hotel in the long history of Guadalajara, the Francés, was founded in 1610 as “El Mesón de San José” to provide shelter for short to traveling merchants.El más antiguo hotel en la larga historia de Guadalajara, el Francés, fue fundado en 1610 como “El Mesón de San José” para dar albergue por temporadas cortas a comerciantes viajeros. ... more   less 
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Also Known As:
Frances Hotel Guadalajara

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