This hotel was the best! Our first contact was via email to the Concierge, Cecile Costa. She was very helpful to arrange for a taxi to pick us up at the airport. The driver held a very nicely printed card with our name and the hotel logo on it. He was in plain view at our baggage claim. Though this was a pricey ride compared to other roadside taxis, it just made us feel very secure in this foreign country.
She also was able to arrange for our daughter and her friend to check in on the same floor and ultimately next door! The rooms were very very spacious! Our room was on the 15th floor and had an excellent view of the city to the mountains through a very very large window. The beds were very comfortable as were the pillows... so often in other hotels they are big and hard or flat and hard. Our room had a refrigerator bar with drinks and snacks for additional purchase. (We bought only a beer.) They provide two complimentary small bottles of drinking water with another larger bottle available for purchase. However, the same brand of water was cheaper down the street at the 7-11... yes, 7-11 is all over Guadalajara! (There was also a BurgerKing and a Starbucks across the street.)
(We were previously advised to NOT drink the water nor drinks with the ice. All restaurants served bottled water. Just make sure that the seal is NOT broken when it is served.)
A bank was located next door. Thus, exchanging our money into pesos was easy. After a bit of practice, it was easy to know the US value comparison during our purchases. We used our cell phone calculator to compute this.
Communication was a big issue and not just the language:
We were there for a family wedding. We all attempted to upgrade our cell phone service to accommodate the Global Access to phone family and friends to coordinate all our activities. However, this was a failure for the most part. Thus, we ended up paying for some phone usage from our room. Many times, though, the Concierge would help us make our contacts to the other hotels where our family and friends stayed... at no charge. For some of us, texting was also beneficial. Since WiFi was free at the hotel, we could also make contact through Facebook and Facebook Messaging and a free text App, called WhatsApp.
Every employee was very professionally dressed and appropriately attired. They were also very friendly, accommodating and knowledgeable. It was evident that cleanliness was a major priority and janitorial service was visible in every nook and corner at almost any given time of the day.
Our "Vacation Package" included a free breakfast every morning. EXCELLENT! We took advantage of the daily breakfast buffet. The food was always fresh and top quality that included not only the customary fruits, yogurts, cereals, etc, but lox and bagels and caprice. A chef was available to prepare eggs any which way: we enjoyed huevos rancheros and chiliquilas. A huge pastry bar and fruit smoothies made fresh to order any which way. On Sunday they included a brunch that expanded the selection even further. Since the brunch was actually a little higher priced, the management just deducted the difference.
When it came to checking out, the Concierge advised us of the appropriate time to take the taxi to the airport. The front desk made the adjustments to our bill based on what we had put on our card. They gave us a receipt that clearly indicated the charges and what they were for. The Concierge flagged us a taxi that was much more affordable. Taxi service was extremely available anywhere/anytime.
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- Also Known As:
- Fiesta Americana Guadalajara Hotel Guadalajara
- Guadalajara Fiesta Americana