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“Just OK”

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NH Collection Guadalajara Providencia
Ranked #2 of 128 Hotels in Guadalajara
Certificate of Excellence
Old Saybrook, Connecticut, United States
Level 5 Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Just OK”
Reviewed 22 May 2014 via mobile

My third trip to Guadalajara found me in my third hotel, the NH. I did nit have a good experience and will not stay here in the future. My concerns:

No seat or easy chair in my room. No functional work desk. Apart from my bed, no other furniture. Room was not that large, and there was this loud, annoying metallic click that went on all night the first night.

Breakfast was a disappointment and was small. I ate fruit, which was good, but the choices were minimal otherwise, and it was a big letdown in comparison to the huge Buffett at the Riu Plaza.

Just not a good experience, and I will stay at the Fiesta or a Riu on the next trip.

Stayed May 2014, travelled on business
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 24 May 2014
Dear Mr. Mike H,

Receive cordial greetings from the entire personnel of NH Collection Guadalajara. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us.

There is always room for improvement and feedback of our clients play a key role to show us where we have to make an extra effort to serve our valued clients better.

We deeply regret that in your particular case we were not able to satisfy and surpass your stay´s expectations this time.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Guadalajara, Mexico
Level 1 Contributor
3 reviews
Reviewed 28 April 2014

As usual I stayed at nh Hotel during my business trip and service was really a quality one. Very kind staff, many attentions and very good professionals, specially Yhadira. Congrats to all the team and continue with this quality job and dedication!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ernest123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 29 April 2014
Dear Mr. Ernest123456,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.


Héctor Álvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 6 Contributor
165 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 28 April 2014

Great Hotel for business and leisure, been there more than 4 times, and in other hotels in Guadalajara and this is always the top choice. In the same place you can find different very good restaurants, cinema, and other things, location is good but if you have to move you can be sure that you will find some traffic depending on the day and hours. The service of the hotel is very good, it is very clean, and all new facilities. Breakfast is well assorted, and they can help you with your preferred choice. Been there with friends, for business and with family, all the time the same great service, I think that is by far the best NH I have ever been.

Room Tip: Look for rooms on the top floors.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler4Leisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 29 April 2014
Dear Mr. Traveler4Leisure,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.


Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 6 Contributor
146 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 17 March 2014

Repeating some of the information from my Jan. 1, 2013 review. Modern area of the city, awash with sleek, modern buildings. Good on-line discounts. Part of a verticle mall with downstairs restaurants, cafés, chocolate shop, Argentinian restaurant, casino, sandwich shop, bank, Carl Jr., multi-level premium movie theater, etc. Good country-style La Docena seafood/meat restaurant on the corner, plus a new restaraunt complex about to open on the Sao Paulo side street. Starbucks 1 block away. From the other opinions here, it's what you would expect from an international chain. Good buffet breakfast. Two rates depending on whether hot and/or cold dishes (discount after 10 AM, plus a special one for "damas"). Several fresh juices (try especially the local citric "lima" juice), fruit, sweet rolls, breads, cereals, cheese, etc. No salmon included in the cold breakfast this time (but a great chef who can make a salmon/pesto side dish). Mexican & international cuisine.

No special arrangement for free or discounted parking (about 100 pesos for the day) with the covered mall parking lot. Non-existant (2-chair) entrance lobby, so families have to rendez-vous at TV and (free) Internet-computer area to one side of restaurant. Plenty of pillows, all of the same type (none for stomach sleepers). Put "Do not disturb" sign on outside door handle...or maid may disturb you somewhat early. No complementary conditioner among toiletries.

Room Tip: Rooms looking out over main street Avenida de las Americas have great view, but glaring sun in the m...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 18 March 2014
Dear Mr. Glenn R G,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newman, California
Level 5 Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 March 2014 via mobile

The only thing i did Not like about this hotel Was that i Was Not giving a room as soon as i got into the city But that is Not their fault i got an early flight. The neighnorhood is great they have a Park at a walking distance to go and do some Running in the mornings and very good restaurants Around to choose From. Could Not ask For anything better.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Gus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 18 March 2014
Dear Mr. Gus S

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Colorado
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 March 2014 via mobile

I stayed here 5 nights on business. Check in was easy and the staff's English was better than my Spanish. Reuben took my suitcase to my room and when he noticed I had no bottles water he immediately had some sent up. Good customer service in the hotel. The room is decorated in a stark minimalist style but the bed was very comfortable. The room lighting was fine and is turned on when you place your room key in a slot near the door. After that you can control
Lights as needed. Oddly there was no clock in the room so I relied on my iPhone for the time. The bathroom was very nice and the towels are huge. There was a shower but no bath tub. That didn't bother me because I'm not a bath tub person but if you are call ahead to see if you can get a room with one. Toiletries such as shampoo, soap, shaving cream and razor, toothbrush and toothpaste are provided by the hotel. The hotel is right next to a small shopping, dining and movie theatre area. There's a casino too but I didn't go in. Half a block up is a Starbucks. Room service is available but the selections are limited.

Overall, NH was a very good experience and since I will travel to Guadalajara pretty frequently I will stay again. I have it a four out of five because of no clock and I'm not a huge fan of the decor. It's still a good, safe choice.

Stayed March 2014, travelled on business
Helpful?
1 Thank Catrina19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 10 March 2014
Dear Catrina19,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

Please feel free to ask at the front desk for a Clock room, we have upon request any time.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, South Carolina
Level 4 Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 February 2014

NH Guadalajara is a big business type hotel. It's location is not convenient for tourists as it is far from the city center and the tourist attractions.

The room we had was of nice size. The furnishings were in good condition and everything worked. It was very clean. The bathroom and toilet facilities were excellent. The bed was excellent. My only dislike was the bench type desk running opposite the bed and under the wall hung TV - it served well as a catch-all platform but was not very comfortable as a desk.

Breakfast was not included in the room rate and was quite expensive. The offering, though, was excellent and the buffet had both Mexican and "Western" dishes. The service left a lot to be desired.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zedzil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HectorGDL, Director General at NH Collection Guadalajara Providencia, responded to this review, 26 February 2014
Dear Mr. Zedzil,

Greetings from Guadalajara, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all.

Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Guadalajara as well.

We deeply regret that in your particular case, we were not able to satisfy and surpass your stay´s expectations at the restaurant service this time. However, we do not want to lose you as our valued guest and we hope to be given a second chance to recover the trust into our service at the breakfast.

We really appreciate if you can join us once again and it will be perfect if we can meet you personally as well, in that case do not hesitate to contact us any time.

Héctor Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Collection Guadalajara Providencia

Property: NH Collection Guadalajara Providencia
Address: Calle Sao Paulo 2334 | Financial District, Guadalajara 44630, Mexico
Phone Number:
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Guadalajara
#2 Romantic Hotel in Guadalajara
#2 Luxury Hotel in Guadalajara
#5 Family Hotel in Guadalajara
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — NH Collection Guadalajara Providencia 4.5*
Number of rooms: 137
Official Description (provided by the hotel):
The NH Collection Guadalajara Providencia hotel is located in one of the most exclusive districts of Guadalajara, at the crossroads of culture and commerce. ... more   less 
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Also Known As:
Nh Guadalajara Collection Hotel Guadalajara

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