First, check your credit card bill when you get home. They may put extra charges on it after you leave.
Second, the hotel does not have heat and appears to be falling apart. I had to beg for blankets which should have been provided without having to ask for them. The place seems to need maintanence as well.
The hotel seems to have a policy of ripping off there customers. It took me about a month to get my final bill which was wrong. I even used the IHG (Holiday Inn) customer service center to try to help get it for me. Also they have hidden charges.
The first problem arose when we went for breakfast, they had everywhere posted for their breakfast 135 pesos, no where was the true price of 230 pesos posted. I asked the price of the buffet before I went in and they told me it was 135 pesos. When I received the bill they said it was 230 pesos because I am a man. I would have had no problem paying the 230 pesos, but I wished I was told about it. If they would have said here is a coupon for 100 pesos if you return during the stay for the breakfast buffet I would have.
Before I left the hotel, I checked the bill and had them make corrections to the bill. After the corrections were made the bill was correct, I was using points for my stay. To my surprise, when I checked my credit card bill, the amount was double, I asked the hotel over 7 times over a 4 week period for a final bill. I knew something was wrong. They finally gave me one and I discovered they had charged me for the room.I then got an email from the hotel representative stating since I used points I had to pay the amount. This was after IHG told them that I was not to have been charged.
I am a platinum, the highest level for the chain, and this is the treatment I received. As a lower level of the IHG (Holiday Inn Chain) or no member, how do you think you will be treated.
- Official Description (provided by the hotel):
- Holiday Inn Guadalajara Expo provides easy access to major corporate and industrial parks and is only 5 minutes from Expo Guadalajara and WTC. We are close to the world's best performances presented at the Auditorio Telmex, VFG Arena, Theater Diana and Galerias. You can go shopping to the most beautiful malls in Guadalajara, or visit our representative municipalities Tlaquepaque, Tonala and Tequila. ... more less
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- Also Known As:
- Crowne Plaza Guadalajara Hotel Guadalajara
- Guadalajara Crowne Plaza