We had suite 102 for the weekend (3 nights) and it was very nice and spacious and pretty, just like all Quinta Real Hotels. However, alas, this chain usually disappoints on service. 2 of 3 nights we had turn down service.
Who knows what happened Saturday when we left at 9 am and returned after 8 pm.
We asked the concierge how to get tickets for the Tequila Express and she had to look up on the same web site we had used and told us exactly the wrong information on the web site (to go to the station - it fails to say 60 to 90 minutes prior to the train departure as no one sells tickets all day long. Clueless, there are not a lot of ticket needed tourist attractions in town and the concierge at 1 of the 2 best hotels in town (other is Fiesta Americana Grande) has no idea - sad. Oddly, we met people staying at the Holiday Inn Express who bought tickets from their hotel concierge.
Buffet breakfast was fine but dear Lord, we went for a light dinner on Sunday night. He messed up the wine, soft drink (regular rather than diet) and could not remember which of us ordered coffee 4 minues earier (2 other tables were occupied). Food was OK, not good.
Stay here for pretty rooms with nice art and comfortable spaces but do not expecdt all to work and do not expect good service.
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- Also Known As:
- Quinta Real Guadalajara Hotel Guadalajara
- Quinta Real Hotel Guadalajara
- Guadalajara Quinta Real Hotel