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“Great room, location, price... Poor customer service” 3 of 5 bubbles
Review of Portobelo Hotel

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Portobelo Hotel
Ranked #17 of 128 Hotels in Guadalajara
Certificate of Excellence
Guatemala City, Guatemala
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great room, location, price... Poor customer service”
3 of 5 bubbles Reviewed 24 November 2012

It was around 10 pm when I arrived at the hotel. The lady who was at the front desk, asked me rudely if I had a reservation I answered her yes. She looked in her computer, checked a few papers for 10 minutes then she gave me the key of my room.

She told me the room was located on the second floor...at that was it. She did not even take me to the room she just handed me the key nor even to mention the lackness of a welcome expression.
After walking around the second floor I found the room, which had one non-working light bulb. I called reception to let them know the light situation. I was told they will fix it the day after, but they didn't.

Overall, room was cleaned every day and the wifi speed was acceptable.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank lesteherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Guadalajara, Mexico
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 June 2012

Inexpensive and beautiful and new...wow, what a combination. Add to that the central location in an excellent part of the city and you'll understand the "value" part. We've stayed here many times over the last two years since it opened and always enjoyed ourselves. The rooms are beautiful, excellent, comfortable beds, and very, very nice modern bathrooms, linens ... and the place is kept nice and clean. There is secure parking for your car under the building or in a secure lot just outside the back door. If you're concerned about safety, don't be. We walk all around this area at any time of the day or night without any problems. There are plenty of nice places to eat within a 15 minutes walk. You can be at the cathedral, opera house and other centro historical venues in a less than 15 minute walk. Enjoy... you'll come back here...we did.

Room Tip: Not a bad room in the place. The windows are double glazed so no traffic noise. Draperies are line...
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ManzanilloLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalajara, Mexico
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

Great service, with cozy rooms. New hotel, close to everything.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank torilove73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajijic, Mexico
Level Contributor
150 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

This hotel is well located for someone wanting a hotel in the Historic Center of Guadalajara. It is comfortable and in my opinion they have thought of everything to make a guest comfortable. Beds are great, bathrooms are just fine, large rooms with blackout drapes. Very good and secure parking is easy access with watchman on duty. The hotel is located at a very busy intersection and the walls are not soundproof, so if you have a noisy neighbor, it could be an issue. Value for price tops!

Room Tip: Suites run about $20. US extra
See more room tips
  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fools4Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 20 January 2012

In my opinion, this hotel is average but nothing special. It is well located; you can walk to the historic center and there is an underground station just outside the hotel as well as cafes, internet cafes, bars and restaurants close by. The room was clean and spacious but you could easily hear the noises/voices through the walls. I did not find the staff too friendly (and this was not a question of language barrier as I speak Spanish). Yes, they answered my queries but rather reluctantly. The next time in Guadalajara, I will try and find something a bit more authentic than Portobelo.

  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank amiga_turista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 January 2012

Don't Leave anything of value inside your room, because in this hotel some of my personal values got STOLEN and if you ask for the hotel manager (for three whole days I tried to) they'll tell you he's not at work and they won't be held responsible because it says so in a crummy little cardboard by the hotel desk. PORTOBELO PERSONEL STEALS FROM YOUR ROOM.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Alejandro G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
438 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
4 of 5 bubbles Reviewed 24 December 2010

The Portobelo hotel is well appointed and comfortable. The rooms are clean and spacious. The beds are king size and have pillow top mattresses (unusual for Mexico which seems to have the hardest beds in the world!). The staff is friendly and helpful.

We only ate at the hotel restaurant for breakfast which was a buffet. It was reasonably priced. The food, while not exceptional, was okay.

We stayed in a room on the back side of the hotel which was very quiet. The only noise that we heard was that of the big screen TV from the neighbouring room.

The hotel is a great value for the price.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank YYC_traveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Portobelo Hotel

Property: Portobelo Hotel
Address: Avenida Juarez Esq. Federalismo 687, Guadalajara 44100, Mexico
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #17 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): £
Hotel Class:3 star — Portobelo Hotel 3*
Number of rooms: 86
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