The Hotel staff very courteous and helpful except in the following:
I book my stay online at Holiday Inn home site.
with taxes my charge was to be $270.24 (USD) for 3 nights.
Upon checkout they converted my $270.24 to pesos at an rate of 11 pesos to a dollar. The going rate at that day was 10.40. I express my concern that when my credit credit card converted it back to dollars , i will be charged more than my agreed upon amount. The over charged amount came to $20.26 (USD). I was told that the 11 pesos to a dollar was what in their system and there was nothing they could do. I filed a complaint with my credit card company and Holiday Inn customer service. Holiday Inn send me an e-mail saying their charge was correct.
Some of the statements on their web site are incorrect. There's no courtesy shuttle, they have a desk in the lobby for taxi service. The charges posted are incorrect. They tell you to go out to the curb taxi stand. you pay the driver. Upon arriving at your destination the driver charges you what he likes. Forget the meter and what the posted charge was, you will pay alot more.
The web site states $12 (USD) fro 24 hours of high speed internet service. INCORRECT..the charge is $18 (USD) fro 24 hours. They will exchange your dollars to pesos at a rate of .20 less than the going rate. There's a bank a few blocks away but of coursse on Sundays its closed. I tried all day Sunday to exchange $5 (USD) at the hotel desk, they never had enough pesos to make the exchange, If money is no object, this hotel has good service. If you are like myself and want value for your hard earn money, look at other hotels for your stay. I hope my misfortune has prevented someone from the same fate.
- Official Description (provided by the hotel):
- Modernity, Location, and efficiency. Land of Mariachi and Tequila. The Holiday Inn Guadalajara Select Hotel is located in the best area of the city close to Expo Guadalajara and main avenues, surrounded by business and shopping centers:GalerÃ-as, Gran Plaza and Centro Magno, only 20 minutes away to airport , 10 minutes to downtown area, 10 minutes from financial center, (Banamex - City group, BBVA Bancomer, Santander and others) 20 minutes from Tlaquepaque and Tonala towns and 10 minutes from the industrial zone. !Live Tequila Express and Tequila Cuervo ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Booking.com, Priceline, Expedia, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Holiday Inn Guadalajara Select reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Select Guadalajara Hotel Guadalajara
- Holiday Inn Guadalajara
- Guadalajara Holiday Inn