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“Staff makes all the difference!!”

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Holiday Inn Hotel & Suites Centro Historico
Ranked #44 of 128 Hotels in Guadalajara
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff makes all the difference!!”
5 of 5 bubbles Reviewed 17 January 2013

Our vacation in Guadalajara would not have been as enjoyable without the magnificent, efficient, professional staff of the Holiday Inn & Suites in Centro Historico, Guadalajara.

From the 1st day we set foot onto the hotel to the very last day of our stay we were treated with the utmost professionalism ALL hotels must have. Our stay at this fabulous hotel has set the bar very high for our future vacations.

The staff was one of a kind, starting from the bellhops to the reception, to the AWESOME staff of Dolce Mexico restaurant located inside the hotel. We only came about Dolce Mexico as our stay included a $20 credit towards breakfast in this restaurant. And believe us; it was well worth the try.
Dolce Mexico’s staff is excellent, definitely let us feel we were on vacation. THANK YOU Pricilla, Enrique, and all the wonderful staff. Dolce Mexico took great care of us by ALL staff attending our needs rather than assigning one waiter for our table, this was awesome!!! We missed you guys in our last breakfast morning on Wednesday January 2, 2013 (We were the 3 girls coming from Mexicali/Los Angeles)!!!!!

We stayed in a beautiful suite facing the bustling Centro Historico. Our stay in our suite was wonderful thanks to our cleaning lady who over sought every detail from cleanliness to making it tidy and welcoming!!!

Holiday Inn & Suites in Centro Historico, Guadalajara staff’s professionalism is continuous throughout day and night. We experienced this first hand as we were night owls exploring Guadalajara’s night life, and the staff was wonderful at making us feel safe by calling cabs and speaking to the drivers making sure we arrived safe to our destination, many, many thanks!!!

I WOULD RECOMMEND THIS HOLIDAY INN & SUITES CENTRO HISTORICO, GUADALAJARA 100%!!!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 19 January 2013
Dear Guest Gris H,

What a nice review you gave us, thank you very much!. I shared it with all my staff and they really appreciate to hear you enjoyed staying with us. Our commitement is to provide the best experience to our guest and I believe we can say "We did it!!".
Once again thank for choosing Holiday Inn & Suites Centro Historico Guadalajara, for sharing your comments with other travelers and for being so kind with us.
We hope to see you soon at Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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274 reviews from our community

Traveller rating
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    44
    17
    14
See reviews for
61
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Ottawa
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 6 December 2012 via mobile

You can't beat the location or the service, the hotel is situated perfectly for exploring Central Historico by foot. I think about $100 USD is fair for what you get but that price may not be readily available. Excellent in terms of parking, Internet/media, service, amenities, and proximity to restaurants/nightlife. No complaints whatsoever.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BIRC0014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 19 January 2013
Dear Guest BIRC0014,

Thank you very much for your review and specially for staying with us. It's great to hear you enjoyed your stay, the location and service of the hotel. As you said our location is perfect for a business or pleasure travel.
We hope you come back and continue to enjoy our hotel and the beautiful city of Guadalajara.
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Mazatlan, Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 October 2012

I don't usually like Holiday Inns but my wife booked this one for us and I was glad! Everything in the room was first class and super clean. Really nice bed! We only stayed one night as we were in transit and didn't even leave the building as the restaurant was great for 2 meals also! Very helpful English speaking staff. THIS is where we will stay whenever we are in town!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 19 January 2013
Dear Guest Lenny W,

Thank you very much for sharing your opinion, we're glad you gave us the opportunity to stay at Holiday Inn & Suites Centro Historico Guadalajara, our goal is to provide the best service and facilitties for your comfort, is good to know you enjoyed them.
Once again thank for choosing our Hotel, we hope to see you soon at Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 5 October 2012

I have a Juarez blvd view room and it is very spacious. Wifi is included as well. The hotel itself is not brand new but you can't beat the location or friendliness of the staff. This hotel is very well situated for walking, sightseeing, and eating. There is a 24 hr convenience store directly across the street and there excellent, cheap Mexican restaurants everywhere. First time in Guadalajara and it really is nice. I feel safe here and get a sense that the locals are comfortable here too.

Room Tip: Juarez Blvd view is noisier but nice :)
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Manager at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 11 October 2012
Dear Guest,

Thank you very much for your kind comments and for the description you made of our hotel and staff, we have shared your comments with all of them so they realize their everyday efforts are worth it. As you mentioned Guadalajara is a very nice place and we hope to have the oportunity to see you on your next visit to this beautiful city.
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Surabaya, Indonesia
Level Contributor
240 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed 2 October 2012

This hotel is amazing! Located in Centro Historico downtown of Guadalajara. Everything is nearby, the only problem might be the traffic.
This hotel provide everything Free of Charge, that is including minibar and internet. Yes, Minibar... The room is spacious, with state of the art electric management system throughout the room. You can open/close ur window blind from the TV, turn on Ac from the TV etc.
Moved here after staying in Hilton, makes me realize I should stay here longer.
job well done! Keep up the good work

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 4 October 2012
Dear Guest,

Thank you very much for your kind review of our hotel. I'm glad to hear you enjoyed your stay with us, we appreciate that you highlight our benefits, all of them are design especially thinking in making a comfortable stay to each one of our guests. We hope to see you soon at Holiday Inn & Suites Guadalajara Centro Historico your home away from home.
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Great Falls, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

I enjoyed my stay very much. The hotel is in the historical area and events in the surrounding park plazas. The staff is very helpful. All staff I spoke with spoke some English. I especially want to compliment Priscilla and Enrique on the restaurant staff. They were the best!

Room Tip: Rooms not on the street are quieter.
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 7 September 2012
Dear Nancy Z,

Thank you very much for your kind comments, we will share them with our staff. We are glad you enjoyed your visit to our beautiful city and hope to serve you on your future stay in Guadalajara.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 27 August 2012

The location is perfect -- right in the Centro Historico and a couple blocks walk to all the major sights, with several restaurants and shops nearby, and a convenience store across the street.

The staff was friendly, spoke good English, and let us check in early because they were not full. The room was large and had been recently renovated, with new floors, paint, furniture, and computer-controlled systems.

The hotel lacked in finishing touches. It was a shame to see how nicely they had renovated the rooms, but they still had older (lumpy) pillows, and towels that were well worn. Not the end of the world, but a couple more pesos spent on little things would have finished it off and brought it up a notch. The sunken courtyard area outside the room, for example, only had Astroturf in it. They could have finished it off with some potted plants, chairs, etc. Something.

Only problem we had was with the AC. It was not very effective -- it cooled, but barely. It was only a one-night stay, so we just dealt with it. Had the weather been hotter, it would have been problematic.

The windows let in a lot of noise from the outside -- cars, carriages, etc., so if you're a light sleeper, be aware of this. It wasn't a problem for us.

Overall, I'd stay here again. The location simply can't be beat.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GmanagerGuadalajara, Gerente at Holiday Inn Hotel & Suites Centro Historico, responded to this review, 28 August 2012
Dear Guest,

Thank you for taking the time to share your comments with other travelers, we really appreciate that you tell us how was your stay and the areas were we can improve to make your experience with us even better.
Once again thank you for your preference, we'll be glad to see you on your next visit to Guadalajara and Holiday Inn & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Centro Historico

Property: Holiday Inn Hotel & Suites Centro Historico
Address: Av. Juarez 211-103 Centro | Colonia Centro, Guadalajara 44100, Mexico
Phone Number:
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #44 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Centro Historico 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located at the heart, near the historical and cultural area, of the city are the only five star and International prestige brand in this area. Featuring all the comfort that business men and tourists require, our guests will be able to experience the combination of modern services and history of this beautiful city. Enjoy our recent remodelated rooms or junior suite with the best standards by Holiday Inn and more: the best beds to rest, pillow menu, wireless Internet access, use your own computer in room, alarm clock radio with iPod dock, and free parking. Entertainment, shopping, culture, business, all you are looking for, just steps away. Easy access to anywhere in the city. ... more   less 
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Also Known As:
Holiday Inn Centro Historico
Holiday Inn Guadalajara
Guadalajara Holiday Inn

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