While the lobby is beautifully decorated, this hotel needs to step it up if it wants to compete with other 4 star hotels. What surprised me the most was the hard bed and the cheap sheets they used. When you are competing with the Heavenly Bed at the Westin and the equally comfortable beds at Hilton and Intercontinental properties, not a smart move to try and save money on the bedding.
As I was checking out and leaving, and quite literally stepping out the door, I was asked if I needed help with my luggage. Mind you they didn't care as I was struggling with my bags across the lobby, but when they saw a tip walking out the door they half assed enthusiasm to see if it would work. It didn't.
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