We had a death in the family, the hotel reservations manager Rosamaria Mondragon was the most unhelpful person. We tried to cancelled it or even change days. She was rude, and told us that those were personal matters that she was not running charity. We explained that we were the ones financing the funeral of my father and could not travel due to financial problems that came up after the funeral. The last thing she said was that " if I did not showed up it was my problem to handle"
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