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“best service ever”

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Hampton Inn by Hilton Guadalajara/Expo
Ranked #12 of 128 Hotels in Guadalajara
san antonio, United States
2 reviews
“best service ever”
Reviewed 6 January 2014

This Hampton has a great staff. They actually look for ways to help out and go out of their way to make sure you are happy. I used to stay at the Hitlon EXpo but this hotel has a better staff. parking garage a little tricky but its free. Great location near lazaro Cardenas, plaz del sol w a supermarket next door.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director of Sales at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 13 January 2014
We appreciate all your comments, we are very happy that you chose us as your best option.
We are at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
147 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 29 December 2013

I was in Guadalajara on business and stayed at the Hampton Inn in Chapalita by the Expo center because it was near my meetings. I extended my stay for a few days to do some sightseeing and my wife joined me for that, so this was a combination work / tourism stay. At first I was a bit disappointed to be placed here because it is a bit far from the downtown historic district, I thought it would make the sightseeing inconvenient. This was not the case.

On our first day we took a taxi to Plaza de la Libertad. This took about 15 minutes and 80 pesos (and of course there was the return trip a the end of the day, too). But there really is only a about a day’s worth of sightseeing to do in the “centro historico”. So the next day, we went to Tlaquepaque, which was about 20 minutes, 100 pesos from the Hampton Inn and it would have been that much from the downtown historic district. Same goes for our third day when we went to Zapopan. In other words, the sightseeing in Guadalajara is pretty spread-out so no matter where you stay you are going to be taking a few taxi rides (and if we had gone on one of the tequila tours outside the city that would have been even more the case).

That said, I found the Hampton Inn Expo Center to be a great hotel and I would gladly stay here again. The staff spoke great English, the rooms were very clean, the wireless internet was reliable and the breakfast bar was pretty good. We also got a few free rides in the hotel shuttle bus to our sightseeing destinations, which was nice. In addition, I had some work related problems arise during my stay and asked the staff for assistance in getting some documents printed and they pitched in and got it taken care of. Then I needed a hand packing some artwork I had bought and they hunted for packing materials in the back and came up with what I needed. And so on. I have stayed at more prestigious luxury properties elsewhere in the world and not received this level of assistance. Here they were just very good natured and enthusiastic about helping.

And I wound up really liking the location. It is right across the street from Soriana, a full service American style super market that is open 24 hours a day (and it has an ATM). That was very convenient. If you go out of the hotel and turn right and walk down De La Rosas a few blocks you hit Tepeyac and on the corner is a Hagen Dazs. Make a left and you will find all sorts of nice places to eat. And if you keep on going on De La Rosas, you will hit the rotary where there are more nice places to eat. The Hampton Shuttle can get you down there in five minutes. And its pretty safe, we walked down De La Rosas every evening and never felt like it was risky. Chapalita is simply a nice residential neighborhood with a laid back vibe. I would recommend staying here even if you are in town just for sightseeing.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flat_Planet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Google Translation
Estimado huésped,

Primero que nada queremos agradecerle profundamente que se haya tomado el tiempo para compartirnos cómo fue su experiencia en nuestro hotel. Es para nosotros un gran orgullo saber que pudo disfrutar de los múltiples beneficios que tenemos como marca esperamos haber satisfecho sus necesidades como es debido.

Sin más por el momento me reitero a sus órdenes y por parte de nuestro equipo le brindamos un cordial saludo y esperamos verlo nuevamente en su próxima visita a Guadalajara en esta su casa el hotel Hampton Inn by Hilton Guadalajara Expo.

Atentamente
Juan Carlos Mondragón
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 December 2013

The hotel was clean and the room was very spacious. Breakfast left a bit too be desired. The gym was well equipped and the free WiFi was nice albeit a bit slow! The personnel at the front desk were either very friendly and accommodating or just rude and unhelpful. There are not many restaurants close by and the hotel only serves breakfast. Taxis are easy to get however and are reasonably inexpensive. There are two grocery stores within the same block of the hotel and the room came with a small refrigerator. The expo center is only a ten minute walk if your business takes you there.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vtbrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Google Translation
Estimado huésped,

Primero que nada queremos agradecerle profundamente que se haya tomado el tiempo para compartirnos cómo fue su experiencia en nuestro hotel. Es para nosotros un gran orgullo saber que pudo disfrutar de los múltiples beneficios que tenemos como marca esperamos haber satisfecho sus necesidades como es debido.

Sin más por el momento me reitero a sus órdenes y por parte de nuestro equipo le brindamos un cordial saludo y esperamos verlo nuevamente en su próxima visita a Guadalajara en esta su casa el hotel Hampton Inn by Hilton Guadalajara Expo.

Atentamente
Juan Carlos Mondragón
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 19 December 2013

Great and attentive employees, both at front desk and breakfast - we got in late on Thursday and get got recommendations for Dinner. This hotel offers complimentary Happy Hour every day! and has a great selection for breakfast including several hot items.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Miguel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Dear guest,

First of all we want to sincerely thank you for taking the time to share with us how was your experience in our hotel. It gives us great pride to know that he could enjoy the many benefits that we as a brand hope to have satisfied their needs properly.

No more for now I remain at your disposal and our team provides friendly greetings and hope to see you again on your next visit to this home in Guadalajara Hampton Inn by Hilton Guadalajara Expo hotel.

Sincerely
Juan Carlos Mondragón
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ukiah, CA, United States
1 review
Reviewed 16 December 2013

Very nice hotel, in a good location. Was disapointed that the airport shuttle was not working, but we used a taxi, just cost a bit more. If you opt for a city tour or similar tours we were able to be picked up and dropped off at the hotel. Happy Hour from 6-8 pm was nice. The breakfast was also very nice.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Randy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Dear guest,

First of all we want to sincerely thank you for taking the time to share with us how was your experience in our hotel. It gives us great pride to know that he could enjoy the many benefits that we as a brand hope to have satisfied their needs properly.

No more for now I remain at your disposal and our team provides friendly greetings and hope to see you again on your next visit to this home in Guadalajara Hampton Inn by Hilton Guadalajara Expo hotel.

Sincerely
Juan Carlos Mondragón
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 9 December 2013

Nice and kind people at the hotel. Good place to stay if you want to go to the Expo Guadalajara. It's nearby. Nothing else to say. With less of 100 characters is more than enough. You don't need to say more.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Dear guest,

First of all we want to sincerely thank you for taking the time to share with us how was your experience in our hotel. It gives us great pride to know that he could enjoy the many benefits that we as a brand hope to have satisfied their needs properly.

No more for now I remain at your disposal and our team provides friendly greetings and hope to see you again on your next visit to this home in Guadalajara Hampton Inn by Hilton Guadalajara Expo hotel.

Sincerely
Juan Carlos Mondragón
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramat Yshay
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2013

enjoyed the stay, furniture and rooms new and high quality, fitness room is perfect, breakfast with plenty of options, staff service very helpful, a good choice if you have to come to the city center, will recommend to stay!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Marioszt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InverHoteles, Director General at Hampton Inn by Hilton Guadalajara/Expo, responded to this review, 16 December 2015
Dear guest,

First of all we want to sincerely thank you for taking the time to share with us how was your experience in our hotel. It gives us great pride to know that he could enjoy the many benefits that we as a brand hope to have satisfied their needs properly.

No more for now I remain at your disposal and our team provides friendly greetings and hope to see you again on your next visit to this home in Guadalajara Hampton Inn by Hilton Guadalajara Expo hotel.

Sincerely
Juan Carlos Mondragón
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn by Hilton Guadalajara/Expo

Property: Hampton Inn by Hilton Guadalajara/Expo
Address: Avenida de Las Rosas No. 3030 | Col. Chapalita, Guadalajara 45510, Mexico
Phone Number:
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 128 Hotels in Guadalajara
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton Inn by Hilton Guadalajara/Expo 3*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to our Hampton Inn by Hilton Guadalajara/Expo hotel. Our inviting hotel, just a five-minute drive from Expo Guadalajara, features a free hot breakfast and transportation to the Miguel Hidalgo y Costillo International Airport (GDL) and the local area. This hotel is situated on Lopez Mateos Avenue, Colonio Chapalita, one of Guadalajara's most scenic communities. Walk to the city's most fashionable restaurants, bars and coffee shops, or travel 20 minutes to discover the cultural attractions of downtown. Our Hampton Inn by Hilton Guadalajara/Expo hotel has everything you need to enjoy your time away from home. Start your day right with Hampton's free hot breakfast. Even if you're in a rush, simply grab one of our free Hampton On the Run(R) breakfast Bags, available Monday through Friday. Re-energize with a workout in the modern fitness center or simply relax on the hotel terrace. Catch up with work in the free business center and enjoy free high-speed internet access throughout the hotel. Meet with friends and enjoy free coffee or tea and casual conversation in our hotel lobby, or retire to a comfy guest room and unwind on a clean and fresh Hampton bed™. Use the handy lap desk to work from the comfort of your bed or simply relax and watch TV. ... more   less 
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