I decided to stay at this hotel because it is near a friend's home. I signed in on May 22nd, 2009 and checked out on May 24th. After signing in I went about my business. I returned to the hotel for the rest of the day at about 12:30 at nighgt. I was getting ready to take a shower and to my surprise there was no hot water (room #144). I went to the lobby of the hotel and complained about the issue and one of employee went to check why hot water was not running from the faucet/shower. He eventualy said it was a matter of minutes and that the system that provides hot water was up and running. Well, as a precaution I made sure that the employee checked for himself to make sure that in a few minutes hot water would be running. THE EMPLOYEE SPENT MORE THAN ONE HOUR AND STILL THERE WAS NO HOT WATER RUNNING. He then spoke to the person at the front desk of the hotel who asked me to move to another room (a suite I imagine) and he said that water should be ok in this room (room #110) . I had the same problem there too: NO HOT WATER. and I just decided to take a cold shower and not upset my daughter who was traveling with me and turned in for the night. The following day I complained to a lady named Claudia or Cristina. She seemed to be in charge at the time. I told her about the incident and asked to be given credit or a discount for the mentioned incident. She said that since I had been changed from a regular room to a suite the hotel had no more obligation and that services had been rendered. I was stunned. I had not been able to take a hot shower and I could care less if I was in a suite or not She also added that I had been compensated with what they call American style breakfast. That was a total dishonest statement since I clearly remember that at check in I asked what the price of the hotel room included and clearly the person at the desk said "American style breakfast" which is what me and my daughter had. I still expect to be compensated and receive an apology from the hotel management. Can you believe this business practices? There is no guarantee that you will get what you pay for.
- Official Description (provided by the hotel):
- Arborea Hotel is an ecological business class. This hotel is official ciertified by Ciudades del Buen Vivir who eveluate this kind of hotels who take care of the environement. In our facilities we have solar panels, plant purification water, 2 green walls, a green roof, absorption wells and composting process.As well as done for those actions we had have an excelent response by customers who looking forward ecological hotels. As pioneer hotel in Guadalajara city in relationship of this lodging concept we create awareness and real actions to our environement. ... more less
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