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“Hmm, was it worth it”

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Hotel Morales Historical & Colonial Downtown Core
Ranked #3 of 129 Hotels in Guadalajara
Certificate of Excellence
Reviewed 28 May 2014

We so wanted to love this place, TA scores were high, the facade was pretty, the location convenient, the furniture both in the lobby and rooms (we had to move three times in four days) were very pretty, and everyone was very pleasant. We also booked a room a day in advance, as we had a red eye in, and wanted to check in around 7:30 AM, in short, pay for a room we didn't sleep in to check in early, thus, so far so good. That night, around 4:15AM, the air conditioner started wheezing and coughing. Tee shirts, towels over the head, but it was irritating. Then at 6:00 AM the AC sounded like it just exploded, fan broke, something but it was loud and gave out. Called the front desk, and tried to go back to sleep. We had an appointment, and had to leave by 11:00, but we were assured everything would be moved, and our stay would improve. Not so fast, so while I applaud the logic of giving us a JR Suite, it was right on the front street, so again, noise all night, and this AC was gurgling and acting up. The bed was also smaller than our first one. (I am 6'2") So, while I was waiting for the wife to freshen up in the AM, I went into the quieter courtyard, to read and relax. By providence, a manager showed up, as the GM was off on Saturdays. He was kind enough to understand the predicament, and we moved again, this time one floor above our last room. Better sized bed, and more importantly, it seemed quieter. Well, then it the AC was wheezing when I turned it back on from sleep mode by 3:30 AM. Does anyone do any R&M on this property, especially with the AC units? So, again, three rooms in four nights. What point is there annoyance and time loss for packing, and repacking, and moving? Besides all the AC units, we had one room (208) whose sink handles didn't stop, you had to find the sweet spot in the middle to turn them off, and there was no F-Frio for cold and C-Caldo for hot on the shower handles, so be careful when you turn the water on. Our last room, 308 the toilet chain/plastic was broken, so we had to wait until the next morning for that to get fixed. 222 was right on the street, and let me tell you, the street comes alive at 5:15 AM, and goes until about 2:30/3:00 AM as there is a bus route. In summation, nice location, pretty appointments and remodel, nice staff, lousy R&M and tough sleep deprivation. Given that it is in Guadalajara, and not out in the country, and that goes for US, Europe, South America, it was very frustrating, but in fairness they did try and make it right. If this place had better R&M, this would have been an objective super review. Next time we will try the Villa Ganz or Fiesta Americana. We just prefer the historical, laced with decor details and convenience to other styles. But we need to be able to sleep without interruption. I really do hope they try and fix these Repair and Maintenance issues, as this place would be really wonderful

Room Tip: Be VERY mindful of you Air Conditioner Units Rooms on the front side, are very loud and noisy, no m...
  • Stayed: May 2014, travelled as a couple
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Thank Tommaso A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 7 June 2014

Thank you for taking the time to share your feedback with us about your recent stay at our Hotel Morales. We apologize that part of your stay was not exceptional for all the inconvenient in each room. I have shared your feedback with our team Management staff in hopes that we may improve and be able to provide the highest service possible in all areas of our Hotel. We take all comments very serious and we appreciate your time.

We hope that you will allow us another opportunity to demonstrate our authentic hospitality for which the Hotel Morales is known.

Kindly

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606 - 612 of 1,720 reviews

Reviewed 28 May 2014

I LOVED this Hotel in downtown Guadalajara, Mexico. It was very close to the Cathedral and Plaza Del La Liberation. We went there for a Live Music Festival specifically and the Hotel was in the PERFECT location for that. Old world, courtyards, roof pool, gorgeous rooms and beautiful sitting areas outside the rooms in the courtyard. Well appointed. We had the King large room with jacuzzi tub and it had three small balcony's. Great view from the 3rd floor. A/C was not very effective in the room, so we propped open the balcony doors at night with the garbage cans (windy) and got a nice cross breeze. Bring ear plugs, the city is noisy, just the regular traffic is noisy. Hotel staff was very nice. Morning breakfast in the lobby was nice, buffet style, a bit pricey for the breakfast. Next time i would adventure out for breakfast. Lovely place highly recommend it.

Room Tip: If you want to spend the extra money go for the King room. Great bathroom, lots of space. Bring ear...
  • Stayed: May 2014, travelled as a couple
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Thank QueenVSAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 5 June 2014

Thank you for your wonderful comment and for taking the time to write the review.
I will be sure to pass on your terrific feedback to our staff.

Hope on your next visit to Guadalajara we can be your first choice.

kindly

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Reviewed 22 May 2014

Selected this Hotel based in large part on the excellent reviews it received from Trip Advisor. They were spot on. Prepaid four nights lodging online at a moderate ($60/night rate)and encountered no problems upon check in. My various requests were honored and the result was a nice, spacious room with a window, balcony and view. Added the refrigerator for $ extra per night. Well worth it for a 4 night stay. The Hotel shuttle picked me up and a travel friend coming from a different City an hour later. Kinda' pricey, but worth being able to connect at the airport and arrive together. The History of the Hotel is awesome and the décor retains their tradition. The restaurant Buffet id excellent from 7 am to noon. A la carte, I wouldn't bother...Prices reasonable though. Swimming pool and terraza on the top floor was nice. Always pretty busy though. Most of the Historic monuments and museums are within walking distance as well as many restaurants. Staff was very courteous and attentive. The concierge Manuel was professional, likable and most helpful. Great place; great value.

Room Tip: High up as possible. Window with a view.
  • Stayed: May 2014, travelled as a couple
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Thank Eugene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 24 May 2014

Thank you for taking the time to feedback our Hotel, we appreciate and value all our guest review. These types of reviews are what make our staff so proud to work for the Hotel Morales. It would be our pleasure to welcome you back for many years to come.

kindly.

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Reviewed 9 May 2014

I got a great rate on Hotwire for $64 a night, so I can't complain about the price, the location or even our room. We were there over Christmas, and our room was on the 2nd level and the beds were a little hard, but comfortable. The staff was great, spoke decent english, and I got to practice my spanish. Their restaurant sold a great chicken soup! My then husband wasn't feeling well and I asked if I could get the soup "para llevar" and the staff hand carried the tray to our room. What service!

  • Stayed: December 2013, travelled as a couple
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1  Thank callmemochelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 12 May 2014

Thank you for your wonderful feedback. I am glad that you have had such brilliant stay with us.
Hope on your next visit to Guadalajara we can be your first choice.

Regards

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Reviewed 2 May 2014

Stayed here over Easter weekend. Beautiful hotel that was loving restored. Great location in the central district near the Cathedral. Breakfast buffet in the morning was good and the service fantastic!

  • Stayed: April 2014, travelled with friends
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1  Thank Lynda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 3 May 2014

We appreciate that you took time to share the details of your recent stay. It is nice to hear that you had an enjoyable stay with us.

We hope you will stay with us again on your next visit.

Kindly

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Reviewed 28 April 2014

From the first moment, we were comfortable at Hotel Morales. The staff were all courteous, helpful, friendly. The piano bar and musicians playing live in the lobby delighted us - contributing to a great ambiance by the lobby fountain and restaurant. A very comfortable place to return to after a long day. The pool was heavenly; rooms clean and spacious enough; the halls and public spaces, aesthetically pleasing with sitting areas to discover; the restaurant menu was great - best sopa Azteca I've had! The location in the central historic district is close by shopping, museums, and Cathedrals. Very easy to get a taxi, as well as the hotel shuttle service. We would return without a doubt for any future visit to Guadalajara.

Stayed: April 2014, travelled with friends
2  Thank Cathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 3 May 2014

Thank you very much for taking the time to share your experiences during your stay in our hotel, We appreciate your comments as they are helpful to improve our services
Hope to see you soon

Sincerely

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Reviewed 24 April 2014

Stayed here with my family and we had a very nice stay. Staff were very friendly and they room was excellent. Great central location for the historical favourite of bull fighters.

Snacks in the hotel bar were very good and very cheap.

I would definitely recommend this hotel.

Stayed: May 2013, travelled with family
1  Thank Englisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuel M, Director de Relaciones con Clientes at Hotel Morales Historical & Colonial Downtown Core, responded to this reviewResponded 26 April 2014

Dear Friend.

Thank you for taking the time to write about your recent stay and for your wonderful comment. Our staff works hard to ensure our guests have a wonderful stay. I am glad to see that you and your family enjoyed your time in our hotel.

Hope we can be your house on your next trip to Guadalajara.

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Additional Information about Hotel Morales Historical & Colonial Downtown Core

Address: Avenida Corona 243, Guadalajara 44100, Mexico
Phone Number:
Region: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Guadalajara
#3 Family Hotel in Guadalajara
#4 Romantic Hotel in Guadalajara
#5 Best Value Hotel in Guadalajara
#11 Business Hotel in Guadalajara
Price Range: £46 - £62 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Morales Historical & Colonial Downtown Core 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
All rooms have Colonial Decoration & Architecture, T.V. with Cable and Remote Control, Free High-speed Internet access and/or wifi, Air Conditioning, Safe Box, Wood Floor, Electronic Lock, Coffee Maker with a free courtesy on the first night, Telephone, Wardrobe , Alarm clock, Iron & Ironing Board and Private Bathroom with Hairdryer and Vanity Mirror. We are happy to inform you that we have a CONCIERGE who can help you with just about anything you need: Car rental, restaurant reservations, information about the different tours or places to visit in Guadalajara, etc. His name is Manuel Mejia FACILITIES:guest's Parking, Spa, Restaurant, Swimming Pool, Gym, Room Service 24 hrs,Bar with live music Wednesday and Thursday from 19:00 to 22:00 , Panoramic Terrace, Meeting Rooms, Two Elevators, Business Center, Public Telephones, among other services. Historic & Colonial building under protection of I.N.A.H. (National Anthropology & History Board of Mexico). Artistic Heritage and Architectonical Jewel of this city, restored in 2005. Is is located 3 blocks away from Cathedral, Government Palaces and Degollado Theater. Do not forget to visit our web page where you will find everything about the fascinating Hotel Morales our History and our most distinguished guests ... more   less 
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Also Known As:
Hotel Morales Historical And Colonial Downtown Core
Hotel Morales Guadalajara

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