The atmosphere is typical of what we call the disappointed hostel. A pleasant garden masks a staff of unfriendly, unhelpful characters.
A young girl who worked at the reception desk could not be bothered to leave her television to show us a room. When we were given a room by the community bathrooms, I worried, but encouraged myself to think optimistically, after all the room looked nice inside.
But we discovered beneath a made bed, a host of unclean sheets and pillows without covers-- but not until the hotel staff had locked their doors for bedtime. Yet we endured.
The following morning, the ripe, unmistakable smell of sulphur permeated the air. Its source lied in the bathroom adjacent to our room.
We became interested in changing rooms. The staff, taking advantage of my companion's choice to have paid for two days concurrently, declined to change our room and declined to refund our money (or even a portion of our money) so that we may change hotels.
We recommend that you venture to stay elsewhere.
An additional note: There are signs adorning many walls that warn of the consequences of breaking hotel rules. One read: 'If hotel guests are found washing clothes, a fine of $50 will be collected.' I understand the necessity of articulating hotel policy, however, these everpresent signs make guests feel unwelcome and preemptively punished.
One senses that they have had bad experiences with guests in the past, have lost money, and wish to take that experience out on current guests.
Guanajuato is an excellent place to visit, do not let this review stop you from coming by any means. Simply do a bit more research and locate a better place.