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“There is a thief on staff at this hotel”

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Hosteria Del Frayle
Ranked #36 of 55 Hotels in Guanajuato
Rochester, New York
Level 6 Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“There is a thief on staff at this hotel”
Reviewed 16 August 2010

I have stayed at this hotel for two nights....On sat while i was out siteseeing . someone on staff went into my room and stole $250 US cash and my american express card...I did not find the in room safe until after this happend...( my room was locked) .They did not take all the money leaving some there so I would not notice...but i was only using pesos so I knew how much US dollors I had.....The staff know when you are not in your room becuase you give the large key to your room when you leave the hotel and they put it right behing the desk ( raised box) for all to see....I figiured out this persons scam..also look at a post for march, 2009.........same thing happend them.. I meet with the manger the next day....and explained the entire situation...I offering to call the police . He agreed to refund my two nights in cash.......and that was the end it it.. also nosiy hotel with no a/c

  • Stayed August 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2010

We'd gone to Guadalajara, but wanted to explore Guanajuato, so we packed our stuff up and came down. Our reservations were handled through the agency that we got our bus tickes through, so I don't know how much we paid. I wasn't there to pay for them.

When we arrived at "El Centro" (the center of town) we noticed the building along the street and walked on in.

The building rocks. It's very rustic, old, but extremely beautiful. I was home!

I shared a room with one of my cousins, we each had separate beds, the shower had adequate water pressure and plenty of hot water--lack of hot water would not be an issue, and the toilet also had adequate water pressure.

We chilled outside of our rooms and had some drinks, talked with our Canadian neighbors who were a few doors down. Considering this building has 36 rooms, one would think it has even more.

Being my first time in Guanajuato, I'm having reservations about going with anyone else other than this place. I'm planning a trip for later on this year.

I can't get enough.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank giribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level 5 Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 March 2010

They did not respond to an email, so we had to book a room by phone. We arrived by early afternoon but they had let our room and offered us an inferior one. The staff do not seem to care and are not very helpful.
Many of the rooms are gloomy, the furniture and fittings are old and very poor. The door did not lock properly and the window was loose. It was generally cold and uninviting.
There are clubs and bars across the street that played loud music until 3 am and this disturbed our sleep, even though we had an internal room

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank assheton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Guanajuato hotels

Louisiana
1 review
Reviewed 4 December 2009

My spouse & I have been to Guanajuato about 7 times & always stay at the Frayle. We have taken my elderly father, adult children & teen grandchildren & sometimes just the 2 of us. The service at this hotel has always exceeded our expectations. When not feeling well, the desk brought soup. The desk also played chess with our teens. The sitting area upstairs was perfect for family card games & for planning the days activities. The architecture & rooms have a wonderful Mexican atmosphere including a beautiful "inside" patio of flowering plants. The housekeeping staff is very efficent & friendly.
Note that the huge street-side room with balcony is very noisy. Guanajuatans party 24hrs a day every day, it seems. But it was great to stand on our balcony (with red geraniums) & wave to fellow students from the language school we were attending. From this balcony you can see Jardin, the mimes in front of Teatro Juarez and everything of importance that is happening at that center of town. We usually stay in a 2-room suite that has a small balcony overlooking the flowering patio. It's away from the street & quiet. Some of the rooms are small, but less expensive. During our visits the Frayle has been moderately priced. We wouldn't consider staying anywhere else & very highly recommend Hosteria del Frayle!

  • Stayed March 2008, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank I-LUV-GTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
54 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 11 August 2009

Stepped into my charming street view room and loved it. Fantastic location, great bed, clean...I was in heaven. Got a little worried about 8 pm when I came back from dinner and found the Guanajuato Volkswagen club parked along the street with stereos blasting, but the desk clerk assured me they would all be gone by 9, and there were no more rooms available anyway. I went out for drinks and the VWs left, but...there are 3 discos/karaoke bars directly across the (narrow) street from the hotel. At midnight, I put on my noise-cancelling headphones and turned on my ipod. At 5 a.m. the bars were all still going strong and my ipod battery was dead. Even with the 2" thick wooden shutters, this is not a place for those sensitive to noise. Otherwise, no complaints. Great location. Just be prepared.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ninko999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Signal Hill, California
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 March 2009

We looked at several hotels in the central area and found this to be a good choice.
Yes, it was noisy at night (well into the morning), but the high ceilings, good beds, overall style, and very central location made up for it. The bathroom was a bit shabby and very small. Hotel staff were very helpful with luggage upon departure in the early morning. They arranged for an early AM taxi (5AM) to the airport. The taxi was about 15 minutes early, but hat was okay. The taxi cost was as quoted by the desk clerk. Overall, a good place to stay at a very fair price.

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJC309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2009

Location is just perfect if you want to be in the middle of everything in Guanajuato. I used to live there and I have always recommended people this hotel because of the location. This time I stayed one night for the first time. I liked everything, interior design is very nice, front stuff was friendly and again, perfect location, though bathroom was not quite clean.
But somebody entered my room while I was out from 12am to 4am (celebrating my birthday), stole cash US$250 from my suitcase. I had my passport, credit cards and cash in one bag, but they stole only a part of cash and left $100 so nobody would notice it right away. It is my fault since I didn't lock my suitcase (Of course I locked my room), but I felt sad it happened in this nice hotel on my birthday... Not sure if I will stay again.

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mexcalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hosteria Del Frayle

Property: Hosteria Del Frayle
Address: Sopena 3, Guanajuato 36000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #36 of 55 Hotels in Guanajuato
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hosteria Del Frayle 2.5*
Number of rooms: 37
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Also Known As:
Hosteria Del Frayle Guanajuato
Hosteria Del Frayle Hotel Guanajuato

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