The staff was very helpful. I was going to a wedding with my husband and he needed his pants ironed - we asked the front desk and they offered to iron it for free. We also needed a taxi at 4am the last day we were there and they also set it up for us without a problem. They give vouchers for breakfast at Cafe Valadez, very tasty authentic mexican breakfast. They also include cards for free rides up and down the funicular. The view from the balcony was amazing.
The only thing negative thing is that the rooms don't have A/C. I was aware before I booked the room though. Since you're up on the mountain cliff though, you can open your balcony or window so the breeze can come in. You can also ask the front desk for a portable fan.
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