I booked this hotel because of its rating in traveling sites, I did not mind the location, and I have been many times to Guanajuato and know how hard it is to find a decent room in the central part of the city. Also I was traveling with kids and very much wanted a good sized pool. Amenity wise the pool was as we expected a nice recreational spot for the kids, the hotel is clean and common areas are agreeable and comfortable. The rooms and service are it’s week points, I made a reservation months in advanced for two rooms, and confirmed our arrival one week prior, even though we gave do notice our rooms were assigned in different floors (1rst and 5th), one of them had two small overtures to give light and ventilation, no windows!! This made it stuffy, claustrophobic and dark; the other one had a window but it didn’t open so it too lacked ventilation and light because the window drew to a dark corridor. The building itself has several design flaws, the toilets have a recurrent problem of clogging, the lack of ventilation makes the rooms and towels smell humid, the dark corridors have slippery ramps where you have to watch your step as you go by.
As for service, I felt they were somewhat overwhelmed by the job load, keep in mind Guanajuato is an important tourist destination, They don’t seem to think it’s important to attend to detail or be in a pleasant mood, even if they have many guest.
In all, it’s important to say that it is not a spa, but a hotel with a nice pool and average amenities, rooms are stuffy and staff is not accommodating.
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- Also Known As:
- Quinta Las Alondras Guanajuato