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“Nice building, bad service”

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Quinta Las Alondras Hotel
Ranked #21 of 55 Hotels in Guanajuato
Reviewed 6 January 2007

My boyfriend and I live in Mexico (he is Mexican), and we have traveled extensively throughout the country. I am concerned that this review will sound like "the ugly American" talking, but I want to be clear... there are amazing and wonderful hotels in Mexico, and this is simply NOT one of them. Typically we stay in more rustic places, and occasionally we try to stay somewhere a bit more luxurious (we thought that was what we were getting here). We wanted this trip to be a romantic one, and the Quinta Las Alondras looked like a good choice from what we saw on the website. WRONG.

We stayed here for four nights around the Christmas holidays, and although we will surely return to Guanajuato, we will not stay at the Quinta Las Alondras again. The building is beautiful, indeed. However, the service was unacceptable. WIth the exception of one lovely young man who was the bellboy when we arrived and our waiter on Christmas Eve, every person who we spoke to was either rude or completely clueless (or both).

When we arrived, we were told that they did not have any record of our reservation... annoying, but not really a problem, since the hotel was virtually empty. They asked to see our expedia paperwork so that they could decide how much to charge us. We were supposed to stay three nights in a regular room, and then the last night in a junior suite with a jacuzzi, according to our reservation on expedia.

Our regular room had some issues... for example, when I tried to take a bath, the tub wouldn't hold water (it drained slowly the whole time) but whenever either of us took a shower, the drain clogged up and we ended up ankle-deep in water. Also, the "central heat" felt more like air conditioning... we were warmer without it. No matter how we tried to adjust it, the air that came out was cold. We asked the management to please check these problems FOUR times. Nothing changed, nothing was fixed. The manager told us that yes, the drain was broken (but it didn't get fixed) and told us that we just didn't know how to work the thermostat. (It was pretty self explanatory - heat, high, set the temperature where you want it... nothing but cold air comes out. I have a masters degree - I know how to set a simple thermostat. We didn't appreciate the insinuation that somehow it was our fault. He really was very rude about it.) We also ran out of toilet paper, and asked three times for a new roll. The next morning we received two new rolls of toilet paper, after our third call (we were almost out of kleenex too, at that point).

Finally, the manager offered to let us move into the junior suite for the last two nights instead of only one night. He showed us to the room, which according to Expedia was a "Junior Suite with Jacuzzi." The room didn't even have a bathtub. Instead, the shower had a massage showerhead. I didn't want to be a pain, but seriously... I don't have a bathtub at my house, and one of my favorite things to do on vacation is take baths instead of showers. I showed him the paperwork I had, and that it clearly said "with jacuzzi." He took us to the presidential suite (the only room in the hotel with a jacuzzi) that goes for over $300 a night. It had no windows, and the whole room was just strange except for this great tub. The room was located behind the front desk, and the bathroom had a locked door that apparently went out to the front of the hotel - you could hear the street traffic through the bathroom door. Sorry, not interested.

We moved to a different regular room for the rest of our stay. The tub was fine, the "central heat" was still pretty cold in my opinion.

On Christmas Eve, we had dinner at the hotel. The service was lovely (I wish I had asked for that young man's name - he was SO nice!!!) but the food was horrible, cold, and overpriced. It seemed like the "chef" had left plates of food that could be microwaved when people arrived, or something... it was not tasty at all. The "invitation" that had been delivered to the room that morning said that there would be live music starting at 10:00 PM. They played a DVD of a Robbie Williams concert. I suppose that was live music for the people who attended the concert, but it isn't really live music according to the definition that I understand.

We were also looking forward to the possibility of a spa treatment (we were thinking massages) while we were there. It was one of the main reasons I wanted to stay here in the first place. The spa was closed indefinitely, but nothing about that was mentioned on the website.

One other thing to note about the hotel - just a personal thing I noticed. The pool is GORGEOUS, but one side of it is a glass wall, so basically everyone sitting in the lobby of the hotel can see underwater... so if you're planning to swim, just know that the whole world can see your butt underwater. Interesting and a bit weird.

Guanajuato is an INCREDIBLY beautiful and romantic city, filled with history, color and life - we highly recommend visiting the city! Be sure to walk up to El Pipila, and visit the Mercado Hidalgo. Sit and watch the street performers for a while. Eat dinner at Frascati - the food is terrific. Go on a callejoneada - we recommend the "Tuna de Oro." They are so talented. Visit the mines, and El Callejon del Beso. Bring comfortable shoes and be prepared to walk and walk and walk... but it is wonderful!!! WE LOVE GUANAJUATO!!! But don't stay at Quinta Las Alondras!!!

  • Stayed: December 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank SJinMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 28 of 81 reviews

Reviewed 31 December 2006

I stayed at this hotel for a couple of nights during a visit to Guanajuato. The hotel is a short walk from the bus terminal (just go to the end of a short road and then cross a busy street, and there's the hotel). Unfortunately there's nothing else near the hotel - no restaurants, shops, etc. It's quite isolated. When I booked this hotel, I had no idea the bus terminal was several kilometers from the actual town of Guanajuato (about a US $4 cab ride). If I could do it all over again, I would stay at a hotel in town where everything is accessible by foot.

The hotel building was nice. It looked almost new, and it had an upscale appearance.

However, I was disappointed. There were some basic amenities that were nowhere to be found in my room: an alarm clock, pen + pad, hair dryer, iron + ironing board. For a hotel of this price range, it seemed inexcusable that I had to call the front desk to request such things. Communicating with the front desk was also a challenge, because there often wasn't an English speaking person there.

There was no internet access in the rooms, but they did have a business center available for a small fee. The problem was that when I went to use it, the person at the front desk couldn't connect me to the internet (it asked for a password, which he didn't know).

To top things off, my hotel bill contained charges of 69 pesos per day for food, even though all I had from the hotel's restaurant was a glass of juice the first morning, and nothing after that.

I definitely would not stay at this hotel again.

  • Stayed: November 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank gh8540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled with family
Thank Ruben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017 via mobile
Google Translation

Stayed: March 2017, travelled with family
1  Thank sergio r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2017 via mobile
Google Translation

Stayed: March 2017, travelled with family
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2017
Google Translation

Room Tip: Meiden Sie dieses Hotel lieber...
See more room tips
  • Stayed: December 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Katrin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile
Google Translation

Stayed: December 2016, travelled with family
Thank TanDePedraza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quinta Las Alondras Hotel

Address: Carretera Guanajuato-Silao Km 1, Guanajuato 36000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 55 Hotels in Guanajuato
Price Range: £73 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quinta Las Alondras Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Quinta Las Alondras Guanajuato

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