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“This is a wonderful, picturesque hotel, with outstanding, friendly service” 5 of 5 bubbles
Review of Hotel Casa del Agua

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Hotel Casa del Agua
Ranked #17 of 56 Hotels in Guanajuato
Galesburg, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This is a wonderful, picturesque hotel, with outstanding, friendly service”
5 of 5 bubbles Reviewed 17 March 2011

My stay in Guanajuato was highlighted by the exceptionally friendly, personalized service at the Hotel Casa del Agua. Additionally, the restaurant attached to the hotel lobby, offered a small but tasty menu for very reasonable rates. And location is outstanding. Casa del Agua is now and will remain to be first choice for stays in the beautiful, historic Mexican city.

  • Stayed March 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bruce36023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
    20
    31
    6
    5
    3
See reviews for
14
34
5
8
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Zapopan, Mexico
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 18 January 2011

We went to Guanajuato to spend a long weekend, and staying at this hotel was one of the best choices we made. It's a beautiful XIX century house with all new interiors, so the bathroom was new and clean. It's located at the very heart of the city, so you can walk anywhere from there. The parking lot is a little bit far, and it's very hard to get there if you are not familiar with Guanajuato's very complex tunnels (and we were not...) The breakfast is included in the price and it's OK. However, the rooms are not noise isoleted so you get to hear your upstairs neighboor when she's walking around her room in her high heels. Also, we wanted to use the tub at night and the water was never hot.

  • Stayed January 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MyriamGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 December 2010

When I returned from my tour, I wanted to get a good night sleep but I never found my pijama. I called the manager and told him that I left it folded over the suit case but he didnt care. It was late, so I had to sleep in my underwear. The next day the owner didnt care either.
Besides it shouldnt be anounced as boutique, the rooms are ugly, its smells, you can hear the bells from the church every hour, couldnt rest.....
Not worthy........ would ask to refound my money if possible

  • Stayed October 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank LSA0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 5 July 2010

The hotel is in the heart of downtown close to all the essential spots. Our room and bathroom were very spacious and airy, clean, with much attention paid to client services including toiletries and incense sticks. As rooms go, it was very value for money.

Inclusive breakfast was quite good too with a choice of about 7 meals, ranging from fruit and yogurt to Mexican style eggs.

The staff were accommodating but I must say not as friendly as other Mexicans we have encountered.

The big downfall about this place is the noise. We didn't sleep all night from the traffic. The hotel is on a corner and is on the main traffic route through the city. Many noisy and dirty diesel trucks were doing there rounds all throughout the night, like you had a garbage truck out there all night. I think the hotel should invest in some sound proof windows. At least that might lessen the extremely loud noise of the church bells just outside the window which clang like 15 times every 15 minutes from 7am (God forgive me).
I must also add that parking was a little bit inconvenient. Although it is 100m walking distance from the hotel, to drive there you have to rally again around the whole city......same when you go to pick it up. At least the hotel provides someone to accompany you to park it - like a semi-valet service. I don't know why they don't just offer the full valet service.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MelbsMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 April 2010

We had an excellent trip to Guanajuato. It was clean, breakfast included (basic medium portions), you can really take a nice rest while you can fully blind the balcony/ window with doors, remote control AC, pretty spacious and sometimes I would have liked more coziness for such a big room. They also have a big bathroom with shower and tub. Rooms are named on flowers, it mixes modern architecture with a colonial flavor.

  • Stayed October 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank purpleskirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 8 March 2010

A modern conversion of a traditional building, very close to the centre. There is a very attractive central staircase leading to the rooms, some of which are internal. The rooms have immaculate tiled floors and are well fitted out with comfortable bed, TV, fridge and room safe. The bathroom was large and very modern with both a bath and shower.
Breakfast in the ground floor restaurant was included.
The staff were friendly and very helpful.
The only drawback was the traffic noise from the adjacent road early in the morning, but this was not a problem in the internal rooms.

  • Stayed February 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank assheton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 February 2010

My wife and stayed three nights - Hotel Manager Salvador and his staff were always very helpful and went the extra step (ie reserving a parking spot for us right in front of the hotel in a 1 hour spot where they parked us for 2 days) - great central location (but some rooms with balconies face the one lane street) as one can walk everywhere - the rooms were spotless, large and in excellent condition (but no elevator if you need one). We slept well in a back room although the bed was hard (as is common in many similiar hotels). The value for money is there. All in all we would return and recommend this hotel to anyone. Bob & Barbara, Vancouver, Canada

  • Stayed February 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Felley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Casa del Agua

Property: Hotel Casa del Agua
Address: Plazuela de la Compania No.4 | Esquina con Ayuntamiento,Zona Centro, Guanajuato, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Guanajuato
Amenities:
Bar / Lounge Room Service Airport Transportation
Hotel Style:
Ranked #17 of 56 Hotels in Guanajuato
Price Range (Based on Average Rates): £
Number of rooms: 15
Reservation Options:
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Also Known As:
Casa Del Agua Guanajuato

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