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“executive floor with less privileges”

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Mexico City Marriott Reforma Hotel
Ranked #23 of 306 Hotels in Mexico City
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“executive floor with less privileges”
Reviewed 12 May 2014

If you stay at the Marriott Reforma, I would recommend NOT staying on the executive floor. Guests on all other floors can have breakfast in the very good hotel restaurant with great hot dishes and a spectacular juice bar, but if you have the bad luck ot be on executive floor, you are not allowed to eat at this restaurant; rather, you are condemned to have a much more modest selection of fruit, breads and coffee. Why pay more to get less??

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndrewinDC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 14 May 2014
Dear Guest.

Thank you for the time dedicated to share your experience with us. In regard to your constructive criticism about our 16th floor, as you know Mexico City Marriott Reforma offers complimentary hot plates, with up to four options for breakfast, dinner and with unlimited consumption of non alcoholic beverages; all of this we are happy to extend to our guests to make your stay with us more profitable, above this complementary service is Marriott Hotels standards that has deserved very positive comments from Platinum and Gold Elite members.

Our breakfast, lunch and dinner restaurant, Condimento, is open all our guest and visitor and as you say it is complete buffet for breakfast and lunch service. Regular rates apply: Breakfast $16+Tax, Lunch $18+Tax except our Sunday Brunch and Seafood Buffet on Fridays $20+Tax. Rates estimated at current role of exchange.

Thank you again for your time and sponsorship. We look forward hosting you again in the very near future

Lic. José Manuel Castelló
Director General
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (166)
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English first
Rouen, France
1 review
Reviewed 12 May 2014

I stayed at the Marriott Reforma for one night last week on a short business trip. The hotel is very well located and easy to reach. The room was as normaly expected in a Marriott, clean and functional. My best experience there was the kindness and efficiency of the reception personnel and of the concierge, who provided excellent advice and service. This made the overall stay very pleasant. I recommend this hotel for the professionalism of its staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xav760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 14 May 2014
Dear Guest.

Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma

We are pleased to know that your stay was pleasant and that our staff provided you with the service expected. We feel extremely happy to know that we cover all your expectations.

We hope to continue hosting your visits to Mexico City.

Cordially

Lic. José Manuel Castelló
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 May 2014

Only stayed for 2 nights on business. Hotel lobby was well polished and looking good, corridors to rooms a little 'stuffy' (could do with brightening up), and room was just right. Very helpful staff. Breakfast buffet was amazing - huge variety and very attentive staff - totally recommended. Location is good - on one of the main avenues.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JGT1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 12 May 2014
Dear Guest.

We sincerely appreciate the time dedicated to share with us your experience at our hotel. We are always striding to make our property an even better option for our guests and visitors.

Thank you very much for the motivating comments in regard to our staff and breakfast buffet, our Food and Beverages Manager and the Front Office Manager have worked very hard and very close with their team and we very pleased to hear our efforts generate these type of
comments.

On behalf of the entire staff of Mexico City Marriott Reforma, I thank you for your time and sponsorship.
It would be a pleasure continuing being your honored hosts in your future visits to Mexico City
.
Lic. José Manuel Castelló
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2014

This was my first trip to Mexico City. Overall this was a very nice hotel. The front desk staff was friendly and spoke good English. The restaurant is nice, however room service, while quick, is average. The room was small. It had 2 queens and I had no space to do yoga - which I practice regularly in hotel rooms when traveling for work. There was no space in this room. It was nicely decorated, but very small. Comfortable beds and pillows. Nice shower, nice products. They did not re-stock my coffee/tea and do not have complimentary in the lobby. There are several English startions on the television as well as European and 1 or 2 Asian stations. The area around the hotel is very nice and safe. Traffic is crazy so be careful crossing streets. There is a delicious bakery, not too far, El Globo I would encourage travelers to visit! There are several Starbucks within walking distance. There is also a California Pizza Kitchen and Olive Garden right across the street. There are also local restaurants within walking distance - try those first!

Room Tip: I would imagine, since the traffic is pretty crazy right outside the hotel, higher rooms will be qui...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 12 May 2014
Dear Guest:

Thank you for the time you took for sending us your valuable comments; they are always important for us because they help us to improve every day.

We appreciate the positive comments in regard to our staff and restaurant. We are always looking for opportunities to secure your experience as our guest at Mexico City Marriott Reforma.

Regarding the healthy practice of doing yoga in your room, we encourage you to reserve one of our King Bed units at no extra cost that have a bigger space for your routine. Please contact me directly to reflect this instruction on your profile and secure this type of unit.

We very much look forward to your prompt return.

Thank you for your preference.

Lic. José Manuel Castelló
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, TN
1 review
Reviewed 8 May 2014

Stayed here for one night while on a business trip, and the staff was very friendly and extremely helpful. The concierge (Bernardo) was very informative and provided helpful guidance on managing our luggage in the city (even at another hotel) while bouncing between meetings, prior to heading to the airport. Manuel was also very attentive to our needs and was right on the spot to coordinate pickup of luggage and taxi as we finished our lunch across the street at a restaurant. Would stay here again!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtsheet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 12 May 2014
Dear Guest.

Thank you for your comments!

Your opinion is very important for us, thank you for taking the time to show with us.
We are pleased and grateful to know that our staff covered all your expectations, that is our goal and we appreciate your preference every time you visit Mexico City.

On behalf of Bernardo, Manuel and the rest of the Mexico City Marriott Reforma staff: Thank you!
We look forward to hosting you again in the very near future

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
2 reviews
Reviewed 7 May 2014

I stayed at this Hotel for a work conference, and everything was perfect. Besides everything being clean and the food extremely tasty, the service was perfect. I really enjoyed my stay and to be honest would really like to go back. Furthermore, I sent some packages to the hotel, there was a lot of confusion with the shipping company and I had to leave the items there to be picked up at a later time. The Concierge was VERY accommodating and helped us in any way possible to make this happen. I do not speak Spanish, and team there was sure to help me out. What was very impressive was when I when to speak to the concierge about the shipping issue, no matter who was at the concierge desk, they always knew who I was, and where I left off with the last person. VERY professional. I would recommend this Hotel to anyone. Thank you.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prigakos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 8 May 2014
Dear Guest.

Thank you for sharing with us your experience of you the last stay in our hotel is a much appreciated gesture.

We feel very proud to know that we cover all your expectations.
Our staff has the philosophy that always to give a quality service and to leave the guest satisfied.

Our staff has embedded the philosophy of service and it s great to hear their hand work is recognized.

We hope to have the honor to continue being your host in your future visits to Mexico City.

Cordially.

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
267 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 7 May 2014 via mobile

The Hotel is on Reforma, next to one of the business areas in Mexico City. I stay at the hotel very often because it is walking distance to my Mexico office.

Although they have very polite people at the reception, their service is pretty average, although I have a Rewards card with all my data, they ask me to fill up a paper with address etc all the time. The hotel is always full, so forget about a move to the executive floor.

Rooms are ok for a business visit. The bathrooms have bathtubs which are old fashioned and dangerous! Why don't hotels build showers with good water pressure?

Stayed May 2014, travelled on business
Helpful?
Thank HugoD33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 8 May 2014
Dear Guest:

Thank you for the time that you took for sharing with us your valuable comments.
We have a specific procedure to Check in upon the arrival of all our guest in order to avoid any incorrect charge during your stay, requesting the registration card mentioned, allowing us to have the current data.

As an elite member of Marriott Rewards you have an automatic up-grade to executive units located not only on the 15th and 14th floor, but throughout the property. As you mentioned we have been blessed with a high demand and occupancy thanks to the loyal sponsorship of clients like you.

Thank you very much for your time and we sincerely hope to have the opportunity to host you again in the very near future.

Cordially

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mexico City Marriott Reforma Hotel

Property: Mexico City Marriott Reforma Hotel
Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel

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