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“Truly Good Service” 5 of 5 bubbles
Review of Mexico City Marriott Reforma Hotel

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Mexico City Marriott Reforma Hotel
Ranked #20 of 305 Hotels in Mexico City
Certificate of Excellence
Odessa, Texas
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Truly Good Service”
5 of 5 bubbles Reviewed 2 September 2014

The location of the hotel is perfect. Close to the large mall, close to most embassy locations for business and right where the action is for a parade, celebration or weekend fitness walk. The service at the hotel is one that you would expect from a nice marriott property. They do not disappoint. The Executive Lounge is one of the top ones in Latin America. Nice choices of food and drink. it has a fantastic view of the city. There are many TV's to watch, places to relax and easy to meet other travelers should you have that desire. Great place.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Derekanddoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 6 September 2014
Dear Derekandd:

Your opinion is very important to us, as we consider it a very valuable tool in our continuous search for improvement

We are pleased to hear that our location, service and executive lounge deserved your approval. Please contact us prior to your next visit to secure that you have an exceptional experience with us, again.

We are very pleased to hear our efforts generated kind comments like yours.

Cordially

Lic. José Manuel Castelló
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,031 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Any
English first
Miami, Florida
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 September 2014

Great Location. Bar with nice selection of drinks from all over the world. Also the location close to La condesa, Polanco and nice neighborhoods to go out and have nice dinner. I will be back to this hotel next time I am in Mexico

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Camilo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 6 September 2014
Dear Camilo R:

The time dedicated to share your experience of your last stay in Mexico City Marriott Reforma, is greatly appreciated.

The location of our hotel is proximity to downtown and tourist attractions is an added value for our property. It is nice to hear that you had a chance to take advantage of it.

We hope to have the honor of being your host in your future visits.

Have a wonderful day.

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 September 2014

Booked a room without a view to get the lowest price. There was definitely no view. However the room was good. Area appeared nice with different types of restaurants. Also felt safe in the evening. However, I did not get out much. If I had been paying for myself I would have passed on breakfast buffet, but it was good. I ate a late dinner at the restaurant off the main lobby every night and enjoyed the food. Had no issues during my stay. WiFi is pricey.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 6 September 2014
Dear Michael D:

We appreciate your motivating comments on our rooms, restaurants and your positive observations on the breakfast buffet we proudly offer daily, a clear reward to our efforts.

In regard to views from our rooms, 50% of our units offer full or partial view of Reforma Avenue; however our entire inventory has the same size, standards, decoration; amenities, etc.

We enjoyed serving you and we are anxious to have the honor to host you again in the nearest future.

Cordially.

Lic. José Manuel Castelló
Director General.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas, United States
1 review
5 of 5 bubbles Reviewed 1 September 2014

I stayed at the Mexico City Marriott Reforma several times. The service has always been excellent and the people extremely friendly and helpful. The housekeeper Maria Soria always made sure that the room was immaculate and made it a point to ensure that there were fresh towels, linen, and bottle of water. The hostesses and Servers on the 16th floor, Carlos and Joel, have always been extremely hospitable and friendly! I would recommend this hotel to anyone on business or pleasure in Mexico City.

Room Tip: Get the executive package to take advantage of the 16th floor, executive level, and wifi included.
See more room tips
  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsyby74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, Owner at Mexico City Marriott Reforma Hotel, responded to this review, 6 September 2014
Dear jsyby74:

Your experience and comments shared with us, supports our policy to continue improvements, not to mention a shot of motivation to the entire staff at México City Marriott Reforma.

Regarding your comments on our Executive Lounge, we continually and very closely work with our Food & Beverages and Rooms Division Departments in order to continue offering a quality service, to excede the expectations of our guests.

Sincerely.

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 28 August 2014

really it is incredible, the way people treat you there, they do more than is in there hands, to help you with anything, any time i asked for something, they just did it without hesitation, especially the bellboy Daniel Guevara, who was extremely nice, really i have never seen a guy who is so warm blooded about the service, the people at front desk, was very patient to explain my bill deeply, and the food was great, ill come back for sure, thank you all,

Room Tip: ask for odd numbers rooms they have view, otherwise you'll see just a black wall
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  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank samuel s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 1 September 2014
Dear samuel s:

We are very pleased to hear our efforts generated these kind of comments.
We appreciate to hear that our breakfast and rooms deserved your approval and your positive observations in regard to the staff are fabulous reward to us.

It is nice to know that your stay with us covered all your expectations.
In regard to the comment on Daniel Guevara you can be sure he will be recognized.
Looking forward to your return, we remain.

Cordially

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Lauderdale, Florida
Level Contributor
131 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

I stayed here because I was conducting business in the immediate area, so it was a great location. It's close to lots of restaurants and shopping, including the Zona Rosa. The hotel is nice. My room (501) was located right next to the gym (even though it didn't necessarily look like it) and I could hear people dropping weights on the floor. The bed was reasonably comfortable. Service was great. The breakfast buffet was very good - I especially enjoyed the chilaquiles.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank srjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 1 September 2014
Dear srjh:

The location of the Hotel is one of our biggest assets and we are happy you took full advantage of it

Mexico City Marriott Reforma offers you two Restaurants where you can find great variety of dishes, we hope you have the opportunity to taste them in your next visit to México besides our famous chilaquiles.

We expect that your stay had been pleasant and covered all your expectations
Looking forward to your prompt reply.

Sincerely

Lic. José Manuel Castelló.
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

My wife and I visited Mexico City last week from Seattle, WA. Let me tell you how impressed we were with our visit to the major metropolitan. The cleanliness, orderliness and impressive art installation throughout the city are not to be taken lightly. Folks do not speak much english, but extremely helpful and try their hardest. Marriott Reforma is well located and is notch above most deluxe hotels in services and hospitality. Carlos Lopez, the bellman, took us in as his responsibility and guided us throughout the stay, helping us with our tour arrangements, transportation needs. Carlos stayed after his shift ended to make sure we make it to the airport in time and in reliable transportation. One would think that tip would be a great motivator for Carlos, but when we offered him the tip he refused profusely, what a great gesture! Thank you Carlos for making our trip a memorable one.

Room Tip: All rooms seem well appointed. Don't spend too much time in room, see the city.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zahoor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review, 1 September 2014
Dear Zahoor A:

We sincerely appreciate your comments. We are proud of our service and your note reconfirms that the hours of training are being recognized.

In reference to your nice observation in regard to our facilities we are pleased to offer you a quality service, in regard to our staff they have the philosophy of service embedded and it is great to hear that the hard work of Carlos López is goes beyond his duties.

We hope to have the honor to continue being your hosts in your future visits

Lic. José Manuel Castelló
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mexico City Marriott Reforma Hotel

Property: Mexico City Marriott Reforma Hotel
Address: Avenida Paseo de La Reforma 276 | Col Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Reforma / Zona Rosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Mexico City
#14 Luxury Hotel in Mexico City
#26 Family Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#28 Business Hotel in Mexico City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
The Mexico City Marriott Reforma Hotel offers the utmost in luxury, convenience and innovation, ideal for business travels and weekend getaways. Our hotel offers quick access to Reforma Avenue, the United States Embassy, the Angel of Independence, the National Museum of Anthropology and Chapultepec Forest, among many others. Our hotel in Mexico City features newly renovated guest rooms' carpet and bedding, spacious marble bathrooms, LCD TVs, safes, high-speed Internet, large desks, ergonomic chairs and soundproof windows. Savor delectable Mexican dishes, prime steaks and expertly crafted cocktails at our on-site restaurants, or enjoy a brisk workout at our modern fitness center with spa services or atrium lap pool with retractable roof. Our Mexico City hotel also features 13,000 square feet of stylish event space, including an auditorium with a capacity of up to 500 guests, perfect for weddings and conferences. Make your upcoming trip absolutely unforgettable. Book a stay at Mexico City Marriott Reforma Hotel today! ... more   less 
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel

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