I used to stay at this hotel but certainly my prior experiences have nothing to do with the last one.
Unfortunately when we arrived we were in a rush, preparing for an event nearby so we did not check the room properly.
Well, the following morning, being more calm, we realized that the coffee maker was dirty, with the coffee made by prior guests, one of the complimentary bottles of water (as reference, the room has no fridge) was already open and half empty. The room received clearly a half service, not for new guests. In addition, in the morning, when we were sleeping and with "do not disturb" signal in the door knob, the service knocked the door and tried to get in!!!!
But the best was the answer at the front desk when I complained, and they seemed concerned, but the question was incredible, this person asked if we were sure that the coffee and the water were that way when we arrived or could had happened in the meantime, which indirectly implied that someone could have got inside the room, had some coffee and water WHILE WE WERE OUT!
- Official Description (provided by the hotel):
- Brand New Hotel located in the middle of the most important headquarters of Santa Fe in Mexico City The new Holiday Inn Express is located in Santa Fe , the most important business, commercial and financial area inMexico City. Shopping mall and restaurants are located nearby, 9 miles from downtown. Near by you can find the most important international and national headquarters such as Nokia, Actinver, Banamex, Ford, Bancomer, Disney, HP, Bimbo, Jose Cuervo, Televisa, Cadbury, Nextel, McDonalds, IBM, Unisys, Liverpool. And is only 1 mile from Expo Bancomer Also universities such as Universidad Iberoamericana, Universidad AnÃ huac and Tecnologico de Monterrey ... more less
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- Also Known As:
- Holiday Inn Express Cd. De Mexico Santa Fe Hotel Mexico City
- Holiday Inn Express Cd. De Mexico Santa Fe Mexico City