I don't like to leave a negative review but this really was not a good experience. We had been travelling in Central America for seven weeks and chose this hostel for our final night of the trip based on the reviews.
We emailed in advance and asked for a private room with bathroom as it was our last night and we wanted to relax. The email communication was great and we were really looking forward to it.
We informed them of our arrival time but when we arrived there was no one around to let us in. We stood outside for a good 5 minutes with our stuff and eventually a fellow guest arrived and let us in. There was no one at reception at this point.
Someone did let us into the room a few minutes later, the bed was unmade and still had the previous occupants sheets on and there was no bathroom. The room was also next to the kitchen which seemed ok but had dirty dishes in the sink.
The person who had emailed us arrived about 10 minutes later only to inform us that none of the rooms actually have bathrooms at this point. She apologised for the sheets and promised to bring us some. A further 10 minutes past and nothing arrived so we simply left as it was really not a good impression.
We had stayed in budget accommodation for the whole trip so were not expecting hotel standards but this was not what we were expecting after reading the reviews. We paid a bit extra and got a really nice hotel which was a shame as Condesa could have great potential.
- Also Known As:
- Hostal Condesa Hotel Mexico City
- Hostal Condesa Mexico City