Stayed at the St. Regis Mexico twice again over the last weeks and very much enjoyed it. First, we had an executive suite, which was lovely. Great interior design, comfortable and with all the amenities one expects from a St. Regis. On our second stay we tried out the luxury suite, which is significantly larger with dining table and a view – it is a great room, but feels a bit empty and cold. Though that is due to personal taste. I think I would prefer the executive suite again.
Facilities were great and staff is super friendly and helpful. I would especially like to point out the staff at the check-in, the bellmen and the concierge, who provided amazing service.
If there is one thing the St. Regis Mexico can improve on, it would be the service at its restaurant and bar. The food was pretty good, but not consistent. Chilaquiles at breakfast were amazing while most of the other dishes disappoint. One thing management needs to address is the attention to detail (this is the reason I only give four points; I compare to the St. Regis Singapore where service is impeccable): during breakfast as well as drinks staff was standing around, chatting with each other or the manager seemed to be engaging them in long conversations. This meant, guests had to come in from the balcony and find someone to place orders or get help. No one ever walks around to check on guests, whether the food is ok, the drinks need to be refilled or whether they require anything else. They need to be more attentive to their guests.
Else, we will for sure come back.
- Official Description (provided by the hotel):
- The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more less
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- Also Known As:
- The St. Regis Mexico City Hotel Mexico City