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“Hi class! the best in DF! no more!”

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The St. Regis Mexico City
Ranked #7 of 310 Hotels in Mexico City
Certificate of Excellence
Cuauhtemoc, Mexico
Level 6 Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Hi class! the best in DF! no more!”
Reviewed 24 June 2013

Simply really nice nice place if hollywood stars visit this place you bet is good! Location in main Reforma avenue!!! Great place worth it`s simply nice!!! Bar and restaurant good hi quality general!!!
You cant go wrong!!! Is simply one of best in Mexico city! New not like sheraton or hilton!!! smells good nice clean hi end!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaMartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 26 June 2013
Dear Guest,

We are very pleased knowing you had a high quality experience. We hope we can keep surprising you with our service,

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shenzhen, China
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2013

What a wonderful stayed we had, such a pity it lasted only one night...Everything from the doormen, checked in, butler, pool attendant, restaurant manager made us feel at home...Everyone trying to make your stay as warmth as possible...Great service in the heart of Mexico's city most important avenue Reforma.... Hope to be back soon...our only regret?? Not to stay longer..

Room Tip: Rooms vith a view of Reforma avenue..
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  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
1 Thank EzMx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 25 June 2013
Dear Guest,

We will be pleased welcoming you back during each stay, hoping to receive you during a longer stay. It is very important knowing you felt a warm reception.
The St. Regis Mexico City will be honored being your home while in Mexico City,

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 22 June 2013

The St. Regis in Mexico City is one of the best hotels I have stayed at in my global travels. We stayed for 4 nights in early June...and from the moment we entered...it was a positive experience. The staff is incredibly friendly and attentive, the hotel is new and modern, the rooms are plush and welcoming. our room had a great view looking south. It was very well-appointed with a rain shower, double sinks, a heavenly bed and a little seating area and work area. the hotel is situated perfectly - on Reforma, near Chapultapec park and near to restaurants and the Zona rosa. the hotel has very good breakfasts...but there is also a little "diner" style restaurant across the street that has very good, inexpensive breakfasts (we always like finding our local breakfast place). I think it is called Lynis or Lynns. For touring, Cesar, helped us with tours and dinner reservations. He did a great job and we thank him for all of his recommendations. One restaurant that he did recommend - Fonda Del Refugio (I think that is how it is spelled)...had really good, traditional Mexican food. It was a quiet, small restaurant...and oddly...it doesnt have the best reviews on TA...but it was really good! For getting around - we did use the Hotel "shuttle" service several times. they have nice, Chevy Suburbans and nice drivers that will take you around. for each trip, it is approx $20US. Overall, The St Regis provided a 5 star experience. Thank you!

Room Tip: I think rooms on the south side have a good view of Zona rosa, Roma, Condessa area
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EJH65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 25 June 2013
Dear Guest,

We are pleased to know you had a positive and friendly stay. It is important for us to know the room and facilities were convenient. Our Concierge Desk is always available to satisfy any request with the best bespoke recommendations. We will be glad to welcome you in the near future,

Best Regards,
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Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2013 via mobile

I do not know why I have not yet written a review for this hotel.
All I can say is being greeted with a glass of veuve champagne. The BEST!!! Everyone at the St Regis from butler service to the door men were amazing. It felt like you were in only person they were attending. Food is phenomenal at the both restaurants it was hard to go out of the hotel to eat. The rooms were so sexy and lovely. Plus they were very gay friendly! I have been spoiled by the service and the stay at St Regis. I don't ever want to stay else where.

  • Stayed April 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anneliesethepinup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 25 June 2013
Dear Guest,

Thank you so much for your kind words. To execute an attentive and remarkable service is the best opinion we can receive. We are delighted knowing our staff was friendly and even spoiled you during your stay. Furthermore, we are happy you found your room sexy and lovely, please come back soon.

Best,
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Fort Worth, Texas
Level 6 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 19 June 2013

My 80 year old mother, my husband and I stayed at the St. Regis over Thankgiving for 5 nights. I was also 6 months pregnant. Needless to say, my husband was nervous despite over a dozen trips to Mexico given the "condition" of our small travel party. We took advantage of most of the services offered by the hotel because we weren't able to be very adventurous or flexible this trip. The St. Regis was the perfect hotel for us.

The rooms were fabulous. They were a nice size and very luxurious with a great bathroom that included a small tv in the mirror.

We had room service everyday for breakfast and/or dinner. It was hot and delicious and fairly reasonable for room service at a hotel of this level. We also dined at J&G twice, once for lunch and once for dinner. The service was excellent and the food was delicious. I also highly recommend the Sunday brunch at Diana. We have no complaints about the food at this hotel.

We also asked a doorman about a restaurant within walking distance. There are several. We enjoyed La Lanterna Italian restaurant. Just go right out of the hotel and walk a block and then cross the street. It was very close, very reasonable and very good. They have menus in English which makes it easy.

We used the hotel concierge to get tickets to the Club America / Toluca football game. She got us excellent seats! We were so pleased and my husband and I really enjoyed the atmosphere at Estadio Azteca (we were wearing Club America jerseys- I don't think the Toluca fans that got beer poured on them a few rows in front of us shared our opinion!) I want to add that we are not Latino and only speak Spanglish and we managed just fine. It was a great experience!

We used the hotel's drivers extensively starting with picking us up at the airport. The driver was waiting for us right where the hotel said he would be. The suburban was large and comfy and was supplied with cool water. We asked that he stop at a store on the way to the hotel so we could buy water for the room and he was happy to oblige.

We also got a hotel driver to take us to the football game. Juaquin did a great job navigating the awful Mexico City traffic and dropped us off in the perfect spot so we didn't have to walk around the stadium to get to our seats. We were so happy with Juaquin that we requested him several times. He took us to the San Angel market and recommended a wonderful place for brunch. He took us to a great little silver shop when we asked about it. It worked out that it was right on the way to the airport when we were leaving. We got some special pieces for the baby. Very sentimental.

The St. Regis is very intuitive. We asked for a driver to take us to the Anthropology Museum. We got Silvario this time. He was perfect (coincidence? I think not!). He offered to be our tour guide. Not high pressure, but just an offer as he is also a certified tour guide. We talked it over and decided that we'd love to have a tour guide because he could get us to the highlights quickly because we only had a couple of hours at the museum. Silverio was incredible. His English was impecable (everything is in Spanish) and his knowledge was impressive. His pride in his country showed in his love of its rich history. He was worth every penny we paid for his service. In fact, I prearranged a guided tour of the pyramids and Xochimilco before we left home with a guide that was highly recommended and honestly I regreted it after spending an afternoon with Silvario. He was better and really no more expensive and his car was A LOT more comfortable than our other guide's.

Bottom line is this hotel is great because the people who work there are so wonderful. When the hotel's driver can outdo a tour guide who is highly recommended on the internet, you've got something special. That is what I love about Mexico. The people are so multifaceted and friendly. We had a wonderful time and most of that was due to this great hotel!

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frojjy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 21 June 2013
Dear Guest:

Thank you for considering The St. Regis Mexico City for this familiar event. We are glad you enjoyed all the gastronomic experiences available at the hotel and nearby. It is very important to us to know our Concierge team surpassed your expectations. Furthermore, it is very touching to know you collected so many memories regarding friendly and wonderful people in Mexico, we are honored to know this country did a great impression in you,

Warm Regards,
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California
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 June 2013

This hotel is simply perfect - its mostly a business hotel, but is quite lovely and comfortable. Every attention to detail is thought out from champagne at check in to the homemade pastries they leave for your night time treat. The beds are extremely comfortable. We have stayed in both the standard rooms and in the suite - both have plenty of room and are very comfortable. The suite had the additional living room/dining room space which was wonderful too.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrvlGalTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 24 June 2013
Dear Guest:

Thank you very much for your review. It is a pleasure and a honor to be described as perfect, lovely and comfortable. We are very pleased to know you had an extraordinary stay.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 16 June 2013

This is one the premier hotels in Mexico City..... the rooms are lovely and well equiped. No tea and coffee, but a 24 hour butler service - eventually - and nearly always the wrong order. Accepting English is a second language one must be a little understanding of the service mishaps...however not a single meal was served as ordered, laundry not returned on time, rooms not made up until late in the evening, air con very noisey, wrong tour guide - indeed the wrong tour - that could have been awkward ! That said.... very central, great location yet quiet - AC aside

Room Tip: Be patient, be tolerant, be calm
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, 17 June 2013
Dear Guest,

We deeply appreciate your feedback regarding your last stay. Our Butler Service must provide a precise and bespoke service, we apologize your experience was not according to our tradition during your interactions with our staff.
I hope we might welcome you back in the near future,

Best Regards,
Report response as inappropriate
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Additional Information about The St. Regis Mexico City

Property: The St. Regis Mexico City
Address: Avenida Paseo de La Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#5 Family Hotel in Mexico City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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