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“Fabulous Service”

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The St. Regis Mexico City
Ranked #10 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 5 January 2014

We stayed her over Christmas with our three adult children. The hotel was an excellent base from which to see the sights of Mexico City and a welcome oasis of calm as we returned each day. Really comfortable rooms, fabulous lobby, bar and terrace, soothing spa pool and jacuzzi and very well equipped gym. Service was excellent and occasionally outstanding. Unfortunately this is another luxury hotel that perpetuates the pathetic practice of charging for Internet access in the room. It was a relatively small charge but it is still beyond me why otherwise excellent hotels still continue this petty practice. Also on Xmas Eve, with every restaurant in the City closed, the hotel could not accommodate us for dinner. Whilst they were highly apologetic and even arranged for a neighbouring hotel to take us, that experience was beyond awful. That apart, this was as good a city stay as you will find anywhere.

Room Tip: Go for as high a floor as possible
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  • Stayed: December 2013, travelled with family
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Thank Goooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded 7 January 2014

Dear Guest:
Thank you so much for your feedback regarding your last stay. Although internet access is not complimentary in room, you can find free connection at the King Cole Bar on the 3rd floor, and will definitely consider your opinion for further changes. We are very sorry we could not accommodate you in our restaurants during Christmas Eve, the Holiday Season is an specific time of the year when we recommend to reserve in advance, we understand that solutions as nearby restaurants or private dinning were not your ideal scenarios, and hope you may accept our sincere apologies. Our Butler Service will be glad to fulfill your wishes during your next stays.
Best Regards,

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411 - 417 of 997 reviews

Reviewed 29 December 2013 via mobile

We could no complain about this hotel and we found an attentive staff and all the amenities, with exception of the airport transfer which was very pricy.
The City is however a rough place the least to say and is changing not to the better.
Would we repeat visit to this town in the near future.
Easy to say, definitely not. We have better alternatives like Vienna and Rome.

Stayed: December 2013, travelled with family
1  Thank garryauspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded 2 January 2014

Dear Guest,

Thank you very much for staying at The St. Regis Mexico City and letting us know your experience.
We are very sorry Mexico City did not excel your expectations. We truly believe our city has many cultural activities to offer such as museums, gastronomic tours, interesting neighborhoods and many archeological sites, positioning our capital in the top destinations for Latin America. We will be glad to welcome you at The St. Regis Rome or another hotel where we will conquer your demands,

Best Regards,

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Reviewed 28 December 2013 via mobile

My husband and I, stayed here for the week of Christmas and it felt like our second home. The room, room service and butler Raymundo were excellent. We will definitely come and stay at The St. Regis again. Thank you for the quiet and relaxed atmosphere in the middle of a great big city.

  • Stayed: December 2013
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1  Thank CindyWorldTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Commuity Manager at The St. Regis Mexico City, responded to this reviewResponded 30 December 2013

Dear Guest,

For The St. Regis Mexico City it is very important to make our guests feel like home, especially during those special occasions, when we try to create everlasting memories. Will be a pleasure to welcome you back in the near future.

Warmest Regards,

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Reviewed 23 December 2013

We were there for a wedding and decided to stay for the night. The receptionist, apart of a lady, we're extremely kind and overall the staff was professional and very kind. The hotel has a very nice terrasse where you can eat or have a drink. The wedding dinner was excellent. All the dishes were on high standards. The room was large and very comfortable. The bed huge and most probably the more comfortable ever. Very diffic The bathroom almost a dream. The hotel was quiet and there were no noises at all. Simply a great stay. We look forward for another occasion to be back and enjoy!

  • Stayed: December 2013, travelled as a couple
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Thank G V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded 24 December 2013

Dear Guest,

We are delighted to know you could experience, and therefore recommend, a St. Regis Celebration, as our Banquets service has defined the social events in Mexico City. We are very happy knowing that your stay was comfortable and you were welcomed with a kind and professional service. We will be looking forward to receive you, providing a joyful experience.

Kindest Regards,

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Reviewed 21 December 2013 via mobile

Here for the Christmas holiday, we chose the hotel from reviews. You won't go wrong here, as the staff and services are superb, if modern. All arrangements made to see the city with private guide and car were excellent and would highly recommend to those who wish to experience this great place safe and in style.

Stayed: December 2013, travelled as a couple
Thank Rider123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded 23 December 2013

Dear Guest,

¡Happy Holidays for you and your loved ones! We are thankful for your kind review, we are glad you have enjoyed an amazing experience in Mexico City. We hope to welcome you back soon.

Warm Regards,

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Reviewed 16 December 2013

Me and my husband went for a company event held on the hotel. It is a modern property, well located on Paseo de la Reforma street. Great, modern decoration from the lobby to the comfortable bedrooms. Regarding service, we forgot our phone charger, with no hesitation was later deliver with no cost to our room. Our company payed for the stayed but definitely I recommend this hotel if you are into luxury travel. Important tip: Since Mexico City is a very busy city I highly recommend to consider location as a main point prior deciding where to stay.

  • Stayed: December 2013, travelled on business
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Thank Ana0610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chantal G, Sales & Marketing Coordinator at The St. Regis Mexico City, responded to this reviewResponded 19 December 2013

Dear Ana0610,

First of all, thank you very much for your kind comments regarding The St. Regis Mexico City, the bespoke service and luxury property. The hotel is located on of the most iconic avenues in the city, close to shops and the financial district. The St. Regis Butler service is happy to assits all of our guests with their desires.

We look forward to welcoming you in the near future.

Best regards,

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Reviewed 12 December 2013

We went to Mexico City for a birthday party and staying at the St. Regis was outstanding. From checking in to meals in the room to the bar the service was excellent. The food was what you would expect in a world class hotel. The rooms are beautifully decorated and the bed most comfortable. The Bloody Mary's are to die for, just thought I would mention this. The Christmas decorations were beautiful and done in excellent taste also. We attended the symphony at the Belles Artes and it was wonderful. Beautiful building and talent. Had dinner at several restaurants and my husband attended the bull fights. What a wonderful way to celebrate a birthday with friends and family.

  • Stayed: December 2013, travelled with friends
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Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos F, Community Manager at The St. Regis Mexico City, responded to this reviewResponded 16 December 2013

Dear Patricia,

Thank you so much for your kind words about your last stay. We are happy to know that the gastronomic offer was beyond your expectations. Bloody Mary was created in St. Regis NY in 1934, since then every St. Regis in the world develops its own recipe to seduce our guest’s palates. We are glad to know you tasted the experience behind our traditions.
It is also a great to know you enjoyed the cultural sites Mexico City has to offer and that we were able to create lasting memories with your loved ones.

Kindest Regards,

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Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Colonia Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#4 Spa Hotel in Mexico City
#5 Family Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Price Range: £222 - £549 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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